Spent 10 days in their suites in Jan/Feb 2012. It was a last minute booking, but it worked well. Staff friendly (and spoke English), lovely suite with cooking ring, kettle, microwave, saucepan etc... Enough to make a simple snack for 2. Rooms were a good size, fully equipped, with 50 channel TV, including BBC news. AC worked normally. Safe underground car park. Daily room cleaning. Breakfast excellent, although the coffee was not its best point, but I "know" coffee.
Location good, but not central to Pocitos or Punta Arrenas, but loads of local buses made up for this .
Hard to fault.