I was travelling on the 2pm Cruz del Sur bus from Cusco to Lima friday 9th Sept. Bandits blocked the road at Quilacasa approx 11pm and then at at isolate spot broke into the bus, at gun point we were all ordered off the bus - approx 20 people and had to lay on our stomachs outside. After they robbed us they fled. Ok unfortunately stuff happens but how your company handles the after care IS IMPORTANT. Once 2 police officers arrived and the bus company was informed ...... what happened - nothing. Yes we had to wait in the dark with no power as the robbers took the bus keys ........ UNTIL 2PM the next day for another bus. We had to stay on the bus in the middle of nowhere for 13 HOURS, cold frightened and hungry. There was a 4 year child on the bus along with elderly folk ....... I am sure if the CEO or Top dog at Cruz del Sur had his little girl on the bus ........ heaven and earth would have been moved to ensure this traumatic experience would have been resolved quicker. When they finally sent another bus ...... it had no blankets food or water on board ...... great planning. We arrived in Lima at 4AM SUNDAY morning. I repeated asked to use the phone and was denied ....... Yes I want to call the British Embassy in Lima ..... AND WAS Denied,i am a solo female traveller ... a taxi driver finally offered his mobile..... THANK YOU SO MUCH. We were then all told to come back at 10am ....... yes 6 hours later to fill out forms. So after 2 hours sleep I returned to the bus terminal only for them to say ...... Why are you here .....not one manager came to greet us and say sorry. Then are some discussions ..... they wanted to give the westerns there money back ....... AND NOT THE LOCALS. Disgusting ....... I am British but I am no different to any else. So we protested ....... which took 5 hours until we got the bus ticket money back for everyone. There crisis management failed at every level The review wouldn't submit without any stars ..... they are useless
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