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Ways to Experience Transportes Cruz del Sur
from $145.00
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Reviews (987)
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282 - 287 of 987 reviews
Reviewed 14 September 2016 via mobile

10/10 would recommend again. Proper and safe busses, plenty of space (we took the 'VIP seats' in front of the bus for $3-4 dollars extra - worth it). Bus departs on time and offers entertainment services (movies, music, games). Bring your own food/drinks as the small amount provided is not enough and not that tasteful. Felt safe on this bus which is not that common in Peruvian traffic. Would book again if needed!

Date of experience: September 2016
Thank Barr10Lat1m0
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 September 2016 via mobile

I and my partner used CdS from Puno to Cusco for a day trip.

We had high expectations because of the generally very good feedback this company has, but we had been disappointed: the service required us to be 30mins in advance at the station just because of their long and rather disorganized check in process.
Other competitors, for different tracks and not higher price, picked us up at the hotel.

The meal advertised was for cooked dishes, but we only got a passable sandwich.

The bus had almost two hours of delay, but no information whatsoever was given during the trip: we discovered only because we checked on the map where we were 30mins before the supposed arrival.

Also, our seat was on the upper floor, which I never experienced before, and I discovered to be much less comfortable than the "normal" level seats, especially when it comes to turns.

Overall, for the type of roads in Perú, I found that smaller buses are more stable and comfortable.

CdS remains definitely a good option to travel in Perú, but sone aspects are definitely to be improved.

Date of experience: August 2016
Thank ValeriaI_11
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2016 via mobile

Cusco-Puno (1st Sept) - no wifi as advertised, 40min late arrival (took morning bus and arrived 3.10pm instead of 2.30pm as stated in website), seat at VIP did not reclined at all (INOP seat despite paying extra money for the comfort), not 1 English movie/songs to enjoy although advertised in website, the male crew onboard unfriendly and unhelpful.

Puno-Cusco (2nd Sept) - no wifi as advertised, 40min late arrival (took night bus and arrived 5.10am instead of 4.30am as stated in website), not 1 English movie/songs to enjoy although advertised in website, rough ride throughout the 7hours journey with high speed, light inside the toilet not working and have to stand in the dark to urine, a/c in VIP cabin not working since beginning of the journey, the female crew onboard unfriendly.

Despite a touristic place and always filled with tourists, none of the staff (check in/boarding/baggage handling/crew onboard) speaks any English at all. Don't bother to buy VIP seats as you will not get any special attention/service.

Date of experience: September 2016
2  Thank moiraooi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2016

Going from Cusco - Puerto Maldonado: Two of out seats were by the window beside radiators. After driving for a few hours the small radiators by our feet got REALLY HOT, and the air-con didn´t get colder to compensate for the extremely hot radiators. We tried to ring the service-bell to ask the steward to turn off the heat, but no one came. People on the 2nd floor, where we were sitting, where taking there clothes off and waving with papers to get air in their faces. Therefore we didn´t sleep a lot that night.

Going from Puerto Maldonado - Cusco: After driving for 15 minutes the air-con started to leak water in our seat. Both of the window seat, were directly under the air-con. The steward explained that he had never seen so much water from an air-con before. He turned the air-con off. All the seats were booked, so he said there was nothing to do. After 1,5 hour of really heavy leak it got slightly better, but it kept leaking all night. Coming to Cusco, our clothes, blanket and seat was really wet and she didn´t sleep a lot that night. None of us slept a lot that night because of leaking water and heat from the lack of air-con. All four of us felt sick from driving because of the heat; we had bad headaches, felt noutious and were dehydrated. A lot of people in the 2nd floor were puking because of the heat.

After returning to Cusco we went to the Cruz del sur office in the busstation. They refused to return any of our money. They used the reason: "We couldn´t get any money in return because we already returned here in Cusco". We wanted to talk to the boss, but the lady said he didn´t talked English. They offered us 15% discount on our next trip, but we don´t want to travel with Cruz del sur anymore, because of the two bad experiences, so that does not help us a lot.

Date of experience: August 2016
1  Thank sofiehedemann
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2016 via mobile

I've done seven trips from the US to with the usual goal being the Cordillera Blanca. This requires a journey from Lima to the mountain town of Huaraz and most comfortable method is taking the Cruz Del Sur.

The bus ride is 8 hours, it's scenic and the seats remind me of flying first class. Tickets cost from $9 USD to $26 each way. They even feed you a nice meal (but bring snacks and drink unless you want to get the hangries towards trip's end).

I prefer the upper level for the view, but lower level offers bigger seats with more recline (and according to some, less sway on those mountain roads).

There's in seat tvs with movies and music. No AC power, so charge up before boarding.

Date of experience: September 2016
1  Thank Pete T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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