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All reviews free shuttle to the airport great hotel breakfast buffet machu picchu the main square air conditioning recommend this hotel modern hotel great room coca tea few blocks high altitude inca trail sacred valley plaza de armas bread luggage
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8 - 13 of 4,050 reviews
Reviewed 3 weeks ago via mobile

Nice hotel about a 15 minute walk to the main square.
Rooms vary in size and layout but all are modern.
Dining room is dark and breakfast buffet is good.
Clean and friendly but nothing exceptional about the hotel

Date of stay: November 2018
Trip type: Travelled with friends
1  Thank Hrvnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo P, Manager at Sonesta Hotel Cusco, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for your comment and for choosing Sonesta Cusco during your stay in this city. I appreciate the description of your experience and the time you took to publish it. Unfortunately, this time we could not succeed your expectations but I know we can improve our services in order to provide the best experience to all our guests.

I will be attentive.

Sincerely,

Gustavo Parada
Manager
Sonesta Hotel Cusco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Amazing customer service, since the moment you walk in the hotel..from the front desk that help find a room as soon as possible even though is not the time for check in and fulfil all your requests without a doubt. Then a lady that keeps going around asking you if you want anything to drink. in this case offering you Inka (coca) tea to help with the altitude sickness. The room very spacious with a great view of the city, nice and clean sheets, towels and pillows. Another nice feature of hotel is the location..very centric and safe. The breakfast has a great variety of delicious items, you can even make your own juice if you like. The most important part of our stay..People like Francisco, one of the managers and Lucero Kate with great kindness and very mindfulness make us feel like we were their family They did the impossible to make feel better after waking up dying from the altitude sickness..Thank you very much for all your help!!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank LifeisFunTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo P, Manager at Sonesta Hotel Cusco, responded to this reviewResponded 2 weeks ago

Dear Guest,

It is a pleasure to receive your comment and know that you could enjoy all our facilities.
Thank you for the review of our staff, room and restaurant service, our restaurant captain and cashier are grateful and happy to know they could make you feel as you were home and part of our family.

I sincerely hope you can come back and receive a personalized service.

Sincerely,

Gustavo Parada
Manager
Sonesta Hotel Cusco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We arrived at 5am and were greeted by the complementary airport shuttle. Hotel was able to check us in super early which was amazing for being able to acclimatize to the altitude. Service was always efficient and professional - probably the best I have had in a long time. It is slightly away from the city centre but a pleasant 15m walk up one of the main streets.

Date of stay: November 2018
Trip type: Travelled with friends
Thank mmmavocado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo P, Manager at Sonesta Hotel Cusco, responded to this reviewResponded 2 weeks ago

Dear Guest,

Let me thank you for the kind comment about your experience at Sonesta Cusco. Moreover, I would like to thank you for choosing us during your stay in this beautiful city.

It is good to know you could get in our hotel early in the morning without any problems considering that our check-in schedule starts at noon. I know our staff is always caring about our guests' comfort.

I hope you can visit us soon, we will be pleased to receive you.

Sinerely,

Gustavo Parada
Manager
Sonesta Hotel Cusco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Everyone in this hotel knows about great service. The best was at the restaurant. The manager, Francisco was amazing. He went above and beyond to make sure we where taken care of. Our waitres Lucero Kate was the nicest person I met the entire trip. She was awesome.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Relax19762723838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo P, Manager at Sonesta Hotel Cusco, responded to this reviewResponded 3 weeks ago

Dear Guest,

I feel deeply honored to receive your kind comment. It is good to know you received a memorable service in our restaurant, making you feel comfortable and well assisted. Please receive greetings from Kate and Francisco, they are happy to know you remember them.

It will be a pleasure to receive you once more to our facilities, I hope you can visit us soon .

Regards,

Gustavo Parada
Manager
Sonesta Hotel Cusco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We loved this hotel!!! A beautiful property in a great location, about 1 mile from the historical center (5 sols or $1.50USD cab ride if you don't want to walk uphill, no big deal) and right across the street from the market. Breakfast buffet was extensive and everything was fresh. We relied on the hotel for taxi services and every driver was honest and reliable with prices comparable to that you'll find anywhere on the street (no price gouging allowed here). A great stay and I would definitely come here again.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank qbie215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo P, Manager at Sonesta Hotel Cusco, responded to this reviewResponded 3 weeks ago

Dear Guest,

Let me thank you for the time you took to share your experience at Sonesta and for trusting us during your stay in Cusco.

The review about the taxi service lets me know that we can trust on the company and be sure that our guests will be very well assisted.

Definitely, we will be glad to receive you once more to our facilities.

Sincerely,

Gustavo Parada
Manager
Sonesta Hotel Cusco


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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