Hotel Torremayor is conveniently located in the heart of Providencia and within easy walking distance to the Los Leones Metro station. However, the hotel suffers from a few major flaws that I think are worth sharing with other travelers thinking about staying here. I chose this hotel not only for its location, but the fact that the rooms are advertised as "air-conditioned" and Santiago can be quite hot in the summer.
I booked and paid for a "superior" room online, but when I checked in, I was given a regular room. After checking the room, I returned to the desk to question them about the room. I was switched over to the room that I paid for, but was given no apology. As an experienced traveler, I know that this is common practice for a lot of hotels...put a guest in a lesser room, and hope they don't notice. For the moment, I'll give them the benefit of the doubt and figure it was just an honest mistake, but my big gripe with the hotel is that when I got to my room it was really warm inside. I immediately turned on the air conditioning, but the room never cooled down. When I complained to the front desk, they told me that the AC is turned off in the evening. I told them that I paid for a room with AC and that's what I expected. They couldn't have cared less and basically blew me off. I asked the manager if he thought it was fair to charge a guest for a room with air conditioning and then have the hotel save money on their electric bill at the guest's comfort. He was unsympathetic and downright rude.
My other problem with Hotel Torremayer is that at 11 pm, they turn off almost all the lights in the guest hallways. My room was at the end of the hall and was pitch black. I had to feel around the door to insert my keycard into the lock. I don't think this would be suitable for women or people concerned with their personal safety.
Overall, the superior room was quite nice, but lacked the AC that I paid for. The management was unfriendly and rude. Despite the good location, I would not recommend this hotel as they show contempt for their guests.
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- Also Known As:
- Torremayor Hotel Santiago