Came here a few months ago for Restaurant Week and it was a let down down by a service staff at the end of the brunch.
I was replied in the previous review that that was a one-time incident. But guess what?
Today was a let down again by the same said service staff (and another) from the very start.
I remembered the dim sum being good, and without looking at the menu (which was only CNY menu - my bad) booked a table to bring my mum along this time. We were early, and reached at about 11.10am outside the restaurant for the reservation at 11.30am. The staff were doing roll call and briefing, no problem. We just hung around and waited till 11.30am and as there was another lady who went ahead first, the first staff (in orange cheongsam) at the hostess area led her and her friend in. While we stood there and waited. The same lady in suit who spoilt our last experience stood up from behind the wall and just brusquely asked ‘Do you have a reservation’ - no hi, no smile, nothing. I am not expecting a formal greeting or anything, but I think a simple hi is just courtesy?
I told her yes, gave my name, and she just went ahead to stare at the list of reservations with an unsmiling face. I had to repeat my name again for her to locate me. And after, she led us in by just telling me in Chinese ‘this way’. She didn’t even acknowledge my guests.
Sat us down and another lady in suit (slightly plump) without letting us sit down just asked us what tea and rattled off a list of teas when we asked what teas there are - all while we were all standing around the table.
She came by again to take our orders. And it was just that. Transactional.
The food on the menu today was less than decent. Yes, fresh ingredients, but repetitive, especially when we ordered 1 of everything on the CNY menu. The only person who made a slight difference was Esther, who served and chatted to us causally, no airs. And she was so attentive that when from afar she spotted that our desserts were not on the table yet, u-turned and went back into what I assumed was the kitchen to follow up. There was an Indian gentleman serving us quietly too, polite, but just quiet.
Perhaps my expectations were too high, but coming from a reputable restaurant in a reputable hotel, twice on different occasions with bad service is enough. I ain’t expecting too much. I just need to be greeted, even casually is fine. Or even more basically, to be acknowledged as a guest, not a customer.
This is the last time I am coming here, and never recommending this place to anyone.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.