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“Stunned by poor late-night service” 2 of 5 bubbles
Review of The Line

The Line
Ranked #69 of 10,422 Restaurants in Singapore
Certificate of Excellence
Price range: US$ 25 - US$ 100
Cuisines: Chinese, Japanese, Indian, Seafood, Sushi, European, Asian, Singaporean
More restaurant details
Restaurant details
Good for: Kids, Special Occasion Dining, Groups, Local cuisine, Business meetings, Child-friendly
Dining options: Breakfast, Brunch, Lunch, Dinner, After-hours, Buffet, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Valet Parking, Validated Parking, Waitstaff, Wheelchair Accessible
Neighbourhood: Tanglin
Description: Modern surroundings designed by Adam Tihany and stylish bites from our enthusiastic chefs, make this all-day dining restaurant the place to be. International cuisine is featured at 16 theatre kitchens, while the bar offers a large selection of premium wines, juices and smoothies. After eight years, The Line remains as one of Singapore's favourite destinations for buffet lunch and dinner.
singapore
Level Contributor
131 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 103 helpful votes
“Stunned by poor late-night service”
2 of 5 bubbles Reviewed 16 April 2012

This is a restaurant in one of Singapore's best-loved, upscale hotels. But something has gone seriously wrong with its service. Visited it around midnight on a Friday and was shocked by the indifferent service. Very few tables were occupied, yet it was extremely difficult to get the staff's attention. After a first round of orders, we ordered a serving of fries. Twenty minutes later, it hadn't arrived. Called over a waiter, who went off to check, and never returned. Call over another, who returned to report that the chef had missed our order, but that it would arrive soon. A waiter finally delivered it without a word of apology, or a bon appetit, nothing. I still remember when this restaurant was the Shangri-La's coffee house 20 years ago, before it underwent a makeover to become The Line – it was not as trendy then, but the food was as good and the service flawless. The Shang needs to live up to its reputation.

  • Visited April 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank AirconditionedNation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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946 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore
Level Contributor
24 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Singapore's ultimate buffet.”
5 of 5 bubbles Reviewed 6 April 2012

They have a great selection of western, Indian, Malay, Chinese, and Japanese food. Crisp, modern styling and Shangri-La service!

Visited April 2012
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Horrible Service”
1 of 5 bubbles Reviewed 28 March 2012

Very unaccommodating staff; asked to be seated outside and they told us they were fully booked for the evening despite no one being outside and very little people inside... did not offer any alternatives- the staff just giggled rudely and snubbed my husband and I. Not to worry, I will pass word to all my friends and colleagues to not eat here.

Visited March 2012
Helpful?
1 Thank Shannon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
118 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
“Good food. Plentiful selection. But you pay for the privilage.”
4 of 5 bubbles Reviewed 26 March 2012

The Line is famous for its food selection. It is pricy though. And a little outta-the-way.....

Helpful?
Thank B0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makati, Philippines
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Food choices are varied and fantastic”
5 of 5 bubbles Reviewed 22 March 2012

The place has tendecy to get filled up especially during breakfast. But the staff will always find a place for you. At the Line - you'll never "fall" in Line. You will always be seated. ha ha ha. The breakfast treat's choices are fine - average, but the Lunch is great.

Visited December 2011
Helpful?
Thank ShortsTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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