This is a restaurant in one of Singapore's best-loved, upscale hotels. But something has gone seriously wrong with its service. Visited it around midnight on a Friday and was shocked by the indifferent service. Very few tables were occupied, yet it was extremely difficult to get the staff's attention. After a first round of orders, we ordered a serving of fries. Twenty minutes later, it hadn't arrived. Called over a waiter, who went off to check, and never returned. Call over another, who returned to report that the chef had missed our order, but that it would arrive soon. A waiter finally delivered it without a word of apology, or a bon appetit, nothing. I still remember when this restaurant was the Shangri-La's coffee house 20 years ago, before it underwent a makeover to become The Line – it was not as trendy then, but the food was as good and the service flawless. The Shang needs to live up to its reputation.
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