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All reviews orchard gateway somerset mrt station rooftop pool shopping centre the club lounge excellent location marina bay sands direct access shower and toilet great pool orchard area city view hotel lobby superior room convenient location breakfast buffet late check
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Reviewed 22 November 2022 via mobile

We stayed here 2 nights, it’s ideally located on Orchard Road and above a Metro Station so getting around was super easy. As well as a shopping plaza with tons of good options. The rooms are spacious, spotlessly clean with super comfortable beds and pillows. Most exceptional is as the roof top pool with a 360 degree view of the city. We’ll worth the stay here!! The staff at reception were fantastic.

Date of stay: November 2022
Trip type: Travelled with friends
Thank Christine T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 25 November 2022

Dear Guest,

Thank you for sharing your wonderful experience with us.

We are delighted to hear that you have enjoyed your overall stay with us and the excellent service provided by our friendly team.

We can't wait to welcome you back to JEN Singapore Orchardgateway to #LiveNewAsia again soon.

Have a wonderful week ahead.

Best Regards,
Allen Khoo
General Manager
JEN Singapore Orchardgateway by Shangri-La

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2022

Whilst the room was small by Australian standards it was functional & cleaned well.We had a Club King room which entitled us to the 2 hour Happy Hour in the Club room with drinks & nibbles and breakfast in our package. Staff were friendly, rooms were serviced well and the pool was refreshing on the hot humid days. We are above Somerset MRT station and once we got the hang of the great system we found we were located close to everything we needed. Taxis too were cheap.

Room tip: Club King rooms came with happy hour
Date of stay: November 2022
    • Location
    • Cleanliness
    • Service
Thank daskki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 25 November 2022

Dear Guest,

Thank you for sharing your wonderful experience with us.

We are delighted to hear that you have enjoyed your overall stay with us and the excellent service provided by our friendly team.

We can't wait to welcome you back to JEN Singapore Orchardgateway to #LiveNewAsia again soon.

Have a wonderful week ahead.

Best Regards,
Allen Khoo
General Manager
JEN Singapore Orchardgateway by Shangri-La

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2022 via mobile

We loved our 4 nights here. The rooftop pool is amazing and excellent breakfast with the biggest variety of options I've ever seen. The location is also so convenient situated in the same building as the train station and shopping centre. Would definitely recommend!

Date of stay: November 2022
Trip type: Travelled as a couple
Thank RachelGG777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 25 November 2022

Dear Guest,

Thank you for sharing your wonderful experience with us.

We are delighted to hear that you have enjoyed your overall stay with us and the excellent service provided by our friendly team.

We can't wait to welcome you back to JEN Singapore Orchardgateway to #LiveNewAsia again soon.

Have a wonderful week ahead.

Best Regards,
Allen Khoo
General Manager
JEN Singapore Orchardgateway by Shangri-La

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2022 via mobile

I was staying there at end October 2022.
Located in the heart of Somerset and very close to center Orchard Road makes this hotel worth to stay especially if you are prefer to stay at downtown.
Food and shopping are very easy to find surrounding this hotel.
The reception located at 10th floor and easy to access by 2 lifts provided.
Check in and check out was easy and fast. They provides auto check in and out machines as well.
Room was clean and fresh. Minimalist for superior / deluxe room. But amenities wasn't minimalist though.
They provide 2 box PH water everyday.
Under the Shangri-la management this 4stars hotel worth to stay especially if you're looking for downtown city hotel

Date of stay: October 2022
Trip type: Travelled on business
Thank AndreSIndrawan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 25 November 2022

Dear Guest,

Thank you for sharing your wonderful experience with us.

We are delighted to hear that you have enjoyed your overall stay with us and the excellent service provided by our friendly team.

We can't wait to welcome you back to JEN Singapore Orchardgateway to #LiveNewAsia again soon.

Have a wonderful week ahead.

Best Regards,
Allen Khoo
General Manager
JEN Singapore Orchardgateway by Shangri-La

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2022 via mobile

I must admit I was expecting a lot more from this hotel. It was a very basic hotel, with no sense of refinement let alone luxury.
That said, it is well located and clean, but these were pretty much the stand-out features and that is something I’d say about a budget hotel if it is the only good points.
Room was small and basic, the bar is outside by the pool so it is closed when it is raining or thunder warning….. they told me nowhere else to get a relaxing drink in the hotel, sorry bar closed. Pretty much every afternoon of my stay, and yes I know that is Singapore weather, but surely a bar indoors?
Breakfast buffet was plentiful selection and quite tasty but in the evening when it transforms into a dinner restaurant there are no menus, only a QR code to scan, I asked for a menu but told they don’t have any and I have to look on my small phone screen. Again something I’d expect in a budget venue.

In summary if you want a well located place near shops, restaurants, transport and near business district and just need somewhere to sleep then this is a good choice. If you were looking for any sort of relaxation and hints of refinement or luxury then this is definitely not the place.

Date of stay: November 2022
Trip type: Travelled on business
1  Thank -this-is-me-123456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JEN Singapore Orchardgateway by Shangri-La, Owner at JEN Singapore Orchardgateway by Shangri-La, responded to this reviewResponded 25 November 2022

Dear Guest,

Thank you for taking the time to share your feedback with us.

While we wish you had a better experience, it is feedback like this that we learn from and use to improve.

Rest assured that we have forwarded your feedback to the relevant departments to ensure better guest experience in the future.

As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to JEN Singapore Orchardgateway by Shangri-La.

Best Regards,
Allen Khoo
General Manager
JEN Singapore Orchardgateway by Shangri-La

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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