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All reviews mrt station bras basah mrt bencoolen street triple room money changer early check food court rooms are small strategic location walking distance swimming pool location is great hotel staff duty manager front office business trip little india
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Reviewed 15 October 2022

Family trip checked in to a nice and comforable room. Service is even better!
Staff Leon is friendly and willing to help us and even brought us to the nearest bus stop to get to orchard. Thank you for the good service team V Hotel Bencoolen

Date of stay: October 2022
    • Value
    • Location
    • Service
Thank Voyager07310246401
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lip M, General Manager at V Hotel Bencoolen, responded to this reviewResponded 17 October 2022

Dear Voyager07310246401,

Thank you very much for sharing your generous feedback with us on TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.

We appreciate your kind comments and it is certainly that our pleasure to hear that you had wonderful stay with us and that our colleague, Leon has made a positive impact in your stay.
Feedback from our guests are always valuable for us. This encourages us to deliver the best service. Our staff will do their best to fulfill your needs for your next stay.

Once again thank you very much for staying with us.
All of us at V Hotel Bencoolen are looking forward to welcoming you back again in the near future.

Sincere Regards,
Philomena

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Reviewed 15 October 2022

Comfortable and clean room with great service from the front desk. Assisted by staff Jason. Was really polite and friendly. Willing to help us by guiding us the direction even thou i came early morning at 7am! Professional and good service

Room tip: Look for staff Jason
Date of stay: September 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tourist37772592258
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lip M, General Manager at V Hotel Bencoolen, responded to this reviewResponded 17 October 2022

Dear Tourist37772592258,

V Hotel Bencoolen appreciates your time taken to provide a review on your recent stay here with us.

We are pleased to know that our colleague, Jason has made a difference to your stay, providing you with all the guidance you require to enjoy your stay!
Rest assured your compliments to him will be reached and also shared with the rest of the team.

We always try our best to provide the best possible service to all our valued guests.

We look forward to extending our warm welcomes to you again in the near future.

Sincere Regards,
Philomena

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Reviewed 13 October 2022

Two over night stays travelling to & from Europe from Australia. We stayed in a Triple Room, rooms are compact but very comfortable, free wi-fi works well, air-con efficient, bottled water in fridge, bathroom also compact but clean. Staff very friendly and happy to assist, easy check-in and check-out. As one flight was much later in the day we were able to store our luggage and use the common area near the pool which included a toilet & shower after checkout. On second visit we arrived very early in the morning & were able to access our room early (7am) by paying an additional $30 fee (very worth it after a long flight)
Hotel is next door to MRT station. Great location and we felt very safe walking around the area at any time of the day.
Worth noting a fabulous 24 hour eatery a few minutes away Al Jilani - great food & very inexpensive and if you are looking for local breakfast (apart from the hotel) there are some Kaya Toast chains a few minutes away also.
Will definitely stay again when in Singapore.

Date of stay: August 2022
    • Value
    • Service
2  Thank Jo-Ann X
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lip M, General Manager at V Hotel Bencoolen, responded to this reviewResponded 14 October 2022

Dear Jo-Ann X,

Thank you for staying with us again at V Hotel Bencoolen. We appreciate your loyalty and your continued trust in our hotel and our staff.
Rest assured that we will do everything it takes to make us deserving of your loyalty. All the compliments on our friendly and accommodating staff, as well as our great location will motivate my team to keep doing their best.
With this we would like to wish you well and look forward in creating more memorable moments in your journey here with us.

Sincere Regards,
Philomena

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Reviewed 13 October 2022 via mobile

The room is very small even it is difficult to put 2 small luggage bags. Difficult to move around in the room. We go out most of the and back to sleep only. Room is clean and well maintained.
Staff are very good and helpful when we do some enquiries or ask them to call taxi for us.
The MTR (bencoolen) is located below the hotel and it is very conveniece to travel about. There another MRT station (Bras Basah) nearby. Both stations can go to most of the tourists sites. There are a lot of food stall (st Albert centre) behind Ibis hotel a short walking distance away. You can also China town food court only 2 MRT stops from Bencoolen Station.

Date of stay: October 2022
Trip type: Travelled as a couple
2  Thank francisphang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lip M, General Manager at V Hotel Bencoolen, responded to this reviewResponded 13 October 2022

Dear Francis Phang,

V Hotel Bencoolen thanks you for your review on your recent stay here with us.
While we are appreciative for your compliments on our service, strategically located hotel as well as our clean and well maintained rooms, we do apologize if the room size were not up to your expectations.

Please be assured that your comments have been duly noted and taken into our consideration for any future development plans. However, we do have larger sized such as the Premier and Triple rooms available, which might be able to better cater to your accommodation needs, for your future stay with us.

With this, we hope for your continuous support and patronage and we look forward to extending our warm welcomes to you in the near future.

Sincere Regards,
Philomena

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Reviewed 11 October 2022

Amazing stay. Amazing clean room amazing staff working here, checked in by Jason. Very good service. Everyone here is very polite as well

Thanks for the good services for our stay

Always return when I come back to singapore

Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Roam36949745081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lip M, General Manager at V Hotel Bencoolen, responded to this reviewResponded 11 October 2022

Dear Roam36949745081,

Thank you for sharing your pleasant experience at V Hotel Bencoolen.

We are so delighted to hear such a warm appreciation of our Front Office Supervisor, Jason, and to know you are very happy with his hospitality.

Your positive feedback really motivates him and our team to serve our valued guests even better.

We look forward to extending our warm welcomes to you again the near future.

Sincere Regards,
Philomena

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