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“Very Nice Hotel, Bad FD”

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Hotel Bencoolen - Bencoolen Street
Ranked #162 of 317 Hotels in Singapore
Reviewed 23 January 2012

Let me start with the good things.

1) Location is okay and is walking distance from two subway lines. The hotel is also near the art district of Singapore which is awesome. It's quite a happening place as little bars here and there come alive at night.
2) Good elevators and dozens of helpful maps can be found in the lobby. There's also an update of airplane schedules which is very helpful, i must say.
3) Wi-Fi can be accessed at hi-speed throughout the building upon request of password at front desk.
4) Rooms and lobby are very clean
5) Friendly kitchen and bellman really made our stay quite bearable
6) Manager is very accommodating and always had a smile upon her face.

The bad part: FRONT DESK STAFF

Before I even arrived there FD, the two women, were not as helpful in processing my payment. Tone and manner of speaking was really offensive. ( I wonder why when they had such pleasing Manager). At arrival, they were not accommodating at all. The bellman and the other staff were the ones who entertained most of our queries.

We even witnessed many misunderstandings with other guests, one even a tour group. They did not look very pleased with their bookings and the FD staff was nowhere near apologetic.

I really do hope they sort of these two women (they look like college girls to me) at the front desk because that could have made the whole stay almost perfect.

  • Stayed: November 2011, travelled with family
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3  Thank orange_clouds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 December 2011

The bell man smokes at the lobby, hotel staff and breakfast staff are unfriendly and unhelpful.

The road construction will be there for another two to three years before they can complete the train route. When it rain, It's difficult if you travel with kids or senior citizens. Taxi drivers drop off pasenggers a few blocks from the hotel.

Breakfast is good enough for this type of accommodation - nothing special just basic.

The rooom is very clean; salute to the cleaners!

Room Tip: Rooms on higher floors may be less noisy.
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  • Stayed: December 2011, travelled with family
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2  Thank HND007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2011

Checked in 2 Double Rooms from 16 Dec t0 17 Dec 2011. The Hotel is reasonable clean with nice small pool at 2nd floor, but the Hotel Staff's service is worst of it's kind. The Receptionists and the Assistant Operation Manager presented their worst attitude and service anybody could give, totally unexpected. During check-in, the staff is totally not helpful in resolving my issues, and insist I can only check in 2 Adults for 2 rooms, and refuse to check in my other 2 guests, and insist of additional charges to be imposed, luckily it was resolved by my helpful agent. And the next day, the 4 guests were refused for breakfast and then clarified that the guests must proceed to counter to collect vouchers first, after wasting 20mins going up and down to searching all over the place. All these could have better manage with friendlier and helpful staff. Never stay there again, I am ashamed myself to be the resident of Singapore, and having this type of service quality encountered in the Country. I am sorry for all other people who has encountered similar experience as me.

  • Stayed: December 2011, travelled with family
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1  Thank AndyToh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

Stayed here for 3 nights. Location is great, very accessible by MRT or bus. Room was clean and air-conditioning was cool. They have complimentary internet access. Short walking distance to Bugis market. I didn't really enjoy breakfast because they have limited choices and they served the same kinds of food in my entire stay. I would stay here again, not for the food, but because of the location.

  • Stayed: November 2011, travelled on business
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2  Thank auds817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2011

The staff were unfriendly, the rooms small. No free internet and broken air conditioning. The road outside the hotel and local metro station were closed. It was a relief to check out.

  • Stayed: November 2011, travelled as a couple
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bencoolen - Bencoolen Street

Address: 47 Bencoolen Street, Singapore 189626, Singapore
Region: Singapore > Singapore
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #162 of 317 Hotels in Singapore
Price Range: ₹ 5,367 - ₹ 8,597 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Bencoolen - Bencoolen Street 3*
Number of rooms: 84
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Also Known As:
Bencoolen Hotel Singapore
Hotel Bencoolen - Bencoolen Street Singapore

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