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“Poor Bathrooms”
4 of 5 bubbles Review of Hilton Singapore

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Hilton Singapore
Ranked #66 of 306 Hotels in Singapore
Certificate of Excellence
Melbourne, Australia
Level Contributor
127 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Poor Bathrooms”
4 of 5 bubbles Reviewed 20 September 2012

My friend and I spent a week here before going to Marina Bay Sands. The location is great! It is at the Northern end of Orchard Road - but do not go across the road to the pub unless you are looking for a different sort of night scene than we were.

The staff were great and remembered our names even when we didnt state our room hour.

The MRT is the underground rail system and it is very close.

I was annoyed that the gym was undergoing refurbishment and the bathroom was very poor - the shower holster was broken and there was more silicone than ive ever seen in a bathroom before. Breakfast was ok. Nothing to write home about.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dimpl3z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 21 September 2012
Dear Dimpl3z,

Thank you for sharing your recent experience at Hilton Singapore, we are pleased that you enjoyed our location and hospitality.

We sincerely apologise for the inconvenience caused by the temporary closure of our gym, which is indeed currently undergoing some enhancements and the installment of new equipment. We are taking your feedback regarding our bathroom into consideration as we plan further enhancements for our guest rooms and in the meantime, have since made rectifications to the shower holder.

Thank you for staying with us and we hope for an opportunity in the future to be of service to you again.

Yours sincerely,
Alain Mahillon
General Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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London
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 16 September 2012

Stayed here for a week for a business trip. The hotel is in a very good location, just at the Northern end of the Orchard Road shopping district. The MRT underground railway system, is just a few minutes walk away.

Hotel staff are all very good, recdeption staff are charming, the room cleaner was almost obsessive in his/her tidiness and the staff in the executive lounge were friendly and helpful. It was a pleasure to stay here.

Room was fine, only criticism was that the wardrobe was very small and only just large enough for my week's worth of gear. If this was a couple sharing a room then maybe the storage space may have been inadequate, however, for me, it was acceptable.My room on the 19th floor was quiet with a very comfortable bed so I was perfectly happy.

I did not eat an evening meal in the hotel so cannot comment on the dinner service. A very comprehensive breakfast buffet with both Asian and Western food is available on the ground floor. If you are fortunate enough to have access to the 22nd floor executive lounge, a reasonable breakfast buffet is available free of charge in the morning with snacks and complimentary drinks available from 1800 to 2030hrs each evening.

There is an outside pool, not used by me, the gym was undergoing refurbishment whilst I was there.

I would certainly stay here again on my next trip to Singapore, the staff are just great and made my stay very enjoyable.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sailor42London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 18 September 2012
Dear Sailor42London,

Thank you for staying at Hilton Singapore, it was a pleasure having you with us.

We are delighted that you were happy with the room, our breakfast buffet and Executive Lounge. It is most rewarding for my team to realise that their warmth and hospitality contributed postively towards your enjoyable stay experience.

Our gym is indeed currently undergoing some enhancements, which include the addition of new equipment.

With reference to your comments on our wardrobe, we do provide additional drawers on request should our guests require more closet space.

Once again, thank you for staying with us and we look forward to welcoming you back when you next return to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 15 September 2012 via mobile

From here you can reach everything easily in a short go via MRT or Taxi. Service is good, especially the room service. If you are a gold card holder or higher, the executive lounge is a charm and worth a try. Was there for a business trip and would go there again

Stayed September 2012, travelled on business
Helpful?
Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 17 September 2012
Dear Kay M,

It is a pleasure knowing that you had a pleasant stay with us, thank you for sharing your insights.

My team and I are glad that you enjoyed our Executive Lounge and room service. We hope to welcome you back on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Hong kong
Level Contributor
135 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 14 September 2012 via mobile

Good service and great for business travellers. Liked the room as it's bright and clean. The swimming pool on the top floor looks small so I didn't swim there. Breakfast Buffet is okay. Hotel is located right on orchard road so you can walk to Ion shopping mall conveniently.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 17 September 2012
Dear Regqueen,

Thank you for staying at Hilton Singapore, it was a pleasure having you with us.

We very much appreciate your feedback on our service, room and facilities; and look forward to see you again in the near future.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 14 September 2012

If you are here for shopping, tourism or business, the hotel location is great.

The hotel staff from the moment you arrive are exceptional - friendly, attentive and well trained.

The hotel room we stayed in was one of their suites - with a living room and separate spacious bedroom. The bathroom was jam packed with toiletries, towels, robes etc. Impeccable.

We and some friends dined at the Italian restaurant on the top floor overlooking the city and the hotel swimming pool. The food was well presented - although only slight thing was the portion sizes were small.

The Executive Lounge was a good size and not too over crowded - even at the peak cocktail hours. The food on offer has to be some of the best I have seen in an Exec lounge. The staff on duty in the lounge are also exceptional. True Hilton ambassadors.

Overall, a very good hotel. Well worth a recommendation.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank matthew h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, 17 September 2012
Dear matthew h,

Thank you for your kind compliments and recommendation of Hilton Singapore. We are delighted that you enjoyed your stay with us.

My team are grateful for your kind feedback on their warmth and level of service. They are indeed proud to be Hilton ambassadors, committed to ensuring the comfort and well-being of all our guests.

The team at Il Cielo are happy to know that you and your friends enjoyed dinner there. Based on your feedback, they will take steps to review and make necessary adjustments to the dish portions.

It was a pleasure having you with us and we hope to be of service to you again soon.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Singapore

Property: Hilton Singapore
Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#60 Luxury Hotel in Singapore
Price range (per night): ₹ 12,143 - ₹ 21,201
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
Reservation Options:
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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