First of all it was first time for me to visit this hotel and might say I'm positively surprised with staff to begin with, smile, happy and friendly some of words I would like to highlight. I used executive lounge where I found quality of service excellent as well friendly staff Sifa and Vita who made my stay super pleasant and I have enjoyed in their company with their Can do attitude More
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The property is just in front of a mall and behind it, Mustafa. It is also near train stations so it's highly accessible. I love the hospitality of all the staff members. Shoutout to Justin at the front desk who ensured our stay was a pleasant one from start to finish (I stayed there for 8 days). The hotel room was clean, it has the fluffiest pillows, and the wifi is strong. I also appreciate the filtered tap water available in every room. I also love the smart TV where I can screen-mirror my phone to play Netflix. Overall it was a wonderful stay at Parkroyal on Kitchener and I highly recommend you stay there, too.
Dear Sofiamonicaregalado,
Thank you for making the choice to stay at PARKROYAL on Kitchener Road and for taking the time to share a rating of your recent stay. We are pleased that you enjoyed the convenience of our unique locale in the heart of Little India. Our people are at the heart of everything we do and its great to know Justine was able to make you feel like a valued guest.
I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.
Thank you once again and we look forward to welcoming you back for another wonderful experience.
Best regards,
Benny Chung
General Manager
What a lovely stay! Check-in was fast and efficient thanks to Miss Serene:) room was pretty clean and spacious. Breakfast at spice was decent with a wide selections of food. All in all, staff were all very friendly and the hotel is just 10 minutes walk from Little India. Definitely will be back! :)
Dear Kimmy,
Thank you for your kind review. We are glad to hear that you had a comfortable stay and enjoyable breakfast with us. Our people are at the heart of everything we do and its great to know Serene was able to make you feel like a valued guest.
I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.
We look forward sincerely to welcoming you back with us again, to extend upon our journey of many more memorable experiences together at PARKROYAL on Kitchener Road!
Best regards,
Benny Chung
General Manager
Anyone planning to visit Mustafa centre, this hotel is quite ok. Otherwise this hotel is not a good choice for stay. Provide only basic toiletries. No drinking water bottles supplied. Instead, drinking water faucet installed nearby wash basin. Conversation from adjacent room are clearly audible. You have to walk a long way for nearest MRT station Farrer park. City Square Mall is adjacent to the hotel where guest can take lunch and dinner.
Dear MMR007,
Thank you for making the choice to stay at PARKROYAL on Kitchener Road and for taking the time to share a rating of your recent stay. We consistently strive to deliver the signature PARKROYAL hospitality to all guests, but it is most unfortunate that we fell short on this occasion.
We appreciate your comments and will address these lapses with the team. We would like to have a better understanding of your experience, may I ask you to drop me an email at gm.prskt@parkroyalhotels.com so I can reach you personally?
Please rest assured a correction plan will be put in place to ensure such occurrences are not repeated in the future. Every feedback is important to us, as we continuously work towards improving and enhancing our product offerings and services.
We sincerely hope you will give us another opportunity to be of service to you again in the future.
Best regards,
Benny Chung
General Manager
Rooms have a faucet that dispenses filtered drinking water minimizing the need for bottled water. Each floor also has an ice dispenser. I give this hotel high marks for sustainability.
The hotel is close to malls and shopping areas (one of which is open 24 hours), several good restaurants (try Hillmans), and the MRT station. The breakfast buffet is excellent, although not exceptional.
The hotel staff is friendly. The cleaning staff did a good job of cleaning the room and replacing used supplies, except for the area underneath the bed, which was very dusty.
Dear Docz,
Thank you for sharing your recent stay experience with us. We are happy to hear that you have enjoyed the majority of your stay, and the points you have brought up will be shared with the team for improvements.
We look forward to welcoming you back for another amazing experience.
Best regards,
Benny Chung
General Manager
I choose the hotel only for its location despite quite expensive rate. The safety locker was out of order and even after complaining two times they didn’t change it. Our bed linens ware never changed during our 5 days of stay.
The concierge section was not that efficient and smart.
Mostly vegetarian menu in breakfast buffets.
Seems their target clients are mostly South Indians.
Dear Smhmamun,
Thank you for sharing your recent stay experience at our hotel. We consistently strive to deliver the signature PARKROYAL hospitality to all guests, but it is most unfortunate that we fell short on this occasion.
We appreciate your comments and will address these lapses with the team. We would like to have a better understanding of your experience, may I ask you to drop me an email at gm.prskt@parkroyalhotels.com so I can reach you personally?
Please rest assured a correction plan will be put in place to ensure such occurrences are not repeated in the future. Every feedback is important to us, as we continuously work towards improving and enhancing our product offerings and services.
We sincerely hope you will give us another opportunity to be of service to you again in the future.
Best regards,
Benny Chung
General Manager
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