Stayed here for two nights with husband at a premier room on 8th flr. Toilet and room size is of comfortable size. Very clean bed linen n towels. Only downsize is the wifi that's not free n intermittent at times.
The restaurants and local eateries are right next to the building. Very convenient. There's a 7-11 nearby and malls n shops are just in the corner
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This was my fourth business trip to southeast Asia (second to Singapore) in the last three years and this hotel has been, by far, the best one I've stayed in. I arrived after midnight after two long flights from the US. The room service was prompt and the food I ordered arrived in a reasonable time and was seasoned well to western tastes. The bedding was superb and, despite the time zone differences (my home in the US was exactly 12 hours different at the time of the visit), I fell asleep immediately when I went to bed. The room was well appointed with enough universal outlets to recharge all my electronics without needing adapters. The local paper was delivered each morning and that was appreciated so I could engage in discussion with my local colleagues about current events. The breakfast buffet was very good and I found myself wanting to go back for seconds and thirds, but had to remind myself of my diet to stop myself. Great plus was 24-hour business center and complimentary use for flight check-in and printing boarding passes. I also received a complimentary drink each night at the hotel bar because I am a Priority Club member.
Minor issues include: little air conditioning in hallways (which was a problem only because I literally had the furthest room from the elevators) and the marble floors in the shower (which became a little slippery during use).
All staff members were pleasant and knowledgeable and they made this short business trip comfortable and relaxing.
Positives: perfect location for shopping (couldnt be better!), professional service from all staff, very comfortable beds
Negative: price is quite high for a Holiday Inn but it is a special Holiday Inn
Stayed in many Holiday Inns in many countries, this one has to be one of, if not the best experienced. The key thing was the staff. Customer service was exceptional, from checkin/out, breakfast and bar in evening. I used points for 3 nights and then had the Executive Package for anither 3. Definitely opt for the Exec package IF you want to benefit from the breakfast, afternoon snacks and evening drinks all complimentary. For a family of 3 this was good value. WiFi was also included in Exec package, along with 2 pieces of launndry each day. However, as a Gold member I do believe WiFi should be included anyway.
Great location for shops, restaurant, and even for MRT (train) line that we used several times, including travelling to the F1 race, which was 1 stop to Gate 3.
For 300 dollars a night one would hope you would be able to go to sleep when one wants especially after spending 21 hours traveling
DONOT take a room that faces Coppage Terrace side of the building , you will not get any sleep
Second problem I had with the Holiday Inn group is reward points , I booked this hotel as I am a GOLD member with Holiday Inn , as my flights were delayed and I was not able to change my arrival dates on line well in transit I ended up paying for the room out of my pocket and lost the travel awards on top of cost , insult to injury
The hotel staff was great and could only work within the confines given to them by management
Dear OFTOilFieldTrash,
Thank you for being a Priority Club Gold member and for leaving us a feedback. I am pleased that you have mentioned our great staff. We are hospitality professionals who pride ourselves on delivering superior service and are happy doing so. Most importantly, I would like to apologize apologize for any disturbance you have experienced during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.
If there is anything you need next time you stay with us, please do not hesitate to let us know.
Sincerely,
Janice A
Case Manager
IHGCare
No complaints about this hotel aside from that they do not give room upgrades even if you have Gold Ambassador status. Ideal location just off Orchard road for shoppers. Cuppage Terrace just a short walk away for wining and dining. A good base for a holiday in Singapore, though personally I think the Atrium has the edge in terms of location. Good service. Clean and comfortable rooms.
