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Grand Park City Hall
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Reviews (2,804)
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Reviewed 3 July 2012

This is my first time staying in this hotel but a wonderful experience.especially at the Crystal Club not to mention all staff from the concierge ,reception an Club Floor Staff were excellent .except for the Housekeeping They did a good job but only thing there was some communication problem as they can't speak English.And was difficult to communicate with the staff..All club staff were very good exceptional to mention Kripta.A sweet an lovely Lady who without any trouble assisted me in whatever I needed help in .Without any trouble.Thankyou very much for making our stay a memorable one.

  • Stayed: June 2012
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Thank Shoren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

It is a delight to learn of your wonderful experience during your stay at the Crystal Club. We are proud to have staff members who deliver service from the heart. It is our desire to ensure that all our guests bring back sweet memories of Grand Park City Hall and we are glad you did. Nevertheless, I do sincerely apologise for the lack of command of English of our Housekeeping staff. We are currently embarking on English training classes for them but I will certainly pass your good words to the staff for their effort.

It is indeed a pleasure to be of service to you on your first visit and we hope to welcome you back again in the near future.

Warmest regards,

Adrian Chung
General Manager

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Reviewed 28 June 2012

I loved this hotel. The hotel itself is beautiful, the rooms offer stunning views, and the location is great. You are right in the city within walking distance of the harbor. To top it off, the staff are super friendly and helpful.

I would definitely recommend this hotel and stay here again.

  • Stayed: June 2012, travelled with friends
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Thank world_heroine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

We are pleased to learn of your enjoyable stay and services rendered by our staff members. We are encouraged by your compliments and will continue to strive for excellent service to our guests.

It is our pleasure to be able to serve you and certainly look forward to welcoming you back again.

Warmest regards,

Adrian Chung
General Manager

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Reviewed 27 June 2012

We booked through AsiaRooms and got a pretty good deal. Our 'standard' room turned out to be an 8th floor corner room with great city views. Being at the end of the hall it was very quiet. The staff were friendly and the concierge helpful at all times.
We travelled by public transport mostly as the City Hall MRT was not far from the hotel. Buy a Tourist Pass if you plan on using public transport as it saves you the headache of working out fares each time. Jump on and off all trains and buses as much as you like for only about $10/day. Fantastic!!
I would definitely stay here again!

  • Stayed: June 2012, travelled as a couple
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2  Thank Pankun74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

We are pleased to learn that you were happy with the services rendered by our staff members as well as enjoyed the room accommodation at our hotel. We will continue to give our best service to our guests at all times.

We look forward to welcoming you back on your next trip.

Warmest regards,

C.T. Lim
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2012

Hotel staffs are very accommodating, though at the reception - there was a staff (Male with eyeglass) who attended to us on 19June2012 checkin at about 1pm, may seem to have a bad day or was it just his mannerism facial expression, that he doesn't smile and was a little rough on me..during checkin. Other than this, the staffs attending the breakfast areas go out of their way to accommodate..the staffs at the entrance were friendly and helpful..I give 7 star here rating here.Location is great..just a few minutes walk to Raffles City where there is a shopping mall.., and for the IT enthusiasts, this hotel is right next to the Funan Mall..Room is good, and value for money..
One comment - the key card, this is magnetic and runs into problems whenever there's a magnetic source..ie., if placed to a mobile phone, I had to come down to the reception a few times just to have the key card corrected, I recommend the "swipe card" which works better and pretty rugged and not subjected to this kind of problem like the magnetic-strip key card currently in use

Room Tip: My room was good on the 6th floor, and since it was my first time at the hotel, I couldn't compare my room with that of other floors
  • Stayed: June 2012, travelled on business
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Thank Tevarit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

We apologise for the experience that you had encountered upon your check-in and with your key card which had a malfunction. However, we are pleased that you had enjoyed the services rendered by our staff members, especially from the restaurant and Concierge.

We hope to have the privilege of serving you again whenever you are in Singapore.

Warmest regards,

C.T. Lim
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2012

We have stayed in several hotels on our way to Australia, usually for 3 or 4 nights. This one meets all our needs. Central, good food, roof top pool, comfortable bed and no need to force a huge breakfast down as there is a coffee shop attached. Staff all helpful and we walked or taxied everywhere. Free WiFi in the lobby. We will certainly choose this hotel next time.

Room Tip: We were high up at one of the corners looking south I think. Great.
  • Stayed: May 2012, travelled as a couple
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1  Thank Homeowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

We are delighted that you had enjoyed the room and hotel facilities as well as the food served at our restaurants, not forgetting the wonderful service rendered by our staff members. We are glad that the hotel had met all your needs and we look forward to welcoming you back to Grand Park City Hall, your home in Singapore.

Warmest regards,

C.T. Lim
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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