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“Great place @ the end of the famous Orchard Road”

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Orchard Hotel Singapore
Ranked #78 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 3 May 2012

Stayed there for 3 nights for a conference. Great location, great staff. Buffet is great too. Would definitely stay back if the deal is right...

  • Stayed: April 2012
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1  Thank ednapkath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded 7 May 2012

Dear ednapkath
We are humbled to receive your wonderful review.
We take pride in the fact that we have delivered a genuine service that has surpassed your expectations.
We look forward to welcome you back soon.

Best Regards
Zirah Barrell
Guest Services Manager

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2,791 - 2,795 of 3,687 reviews

Reviewed 1 May 2012

The orchard Hotel on Orchard road Singapore, is perhaps the best located Hotel one can find in SG. Bang in the middle of the Shopping and entertainment districts.. this the place to settle down in comfort and style . I stayed here in April 2012 for a few days and my stay was very very comfortable, the Hotel is classy to say the least.. the bar in the lobby is a great place to relax..

  • Stayed: April 2012, travelled solo
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3  Thank msnpune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded 4 May 2012

Dear msnpune
Thank you for your fabulous review.
We are thrilled to hear that you have enjoyed an unforgettable stay with us and have experienced a captivating environment created uniquely with you in mind. 
It is our goal to continuously delight our guests and to meet and exceed their service expectations.
As such we look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager 

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Reviewed 29 April 2012

We stayed at the property across the road, Orchard Parade Hotel, on the forward journey. I'm so glad we chose the Orchard on the return leg. Although it's busy, and I had to go inside to get a bell boy to help with the luggage, the rest of the stay was excellent. The room was good, on a high floor with a view of Orchard Road, the restaurant/buffet was still open at midnight and the hotel's location was fabulous. It was quiet, efficient and wi fi was cheap. Breakfast was good and included in the price - the same fee as for Orchard Parade across the road which didn't include breakfast! Happy to stay at this property again. Helpful front office guy also printed off our boarding passes at the desk.

  • Stayed: April 2012, travelled as a couple
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1  Thank Diedre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded 30 April 2012

Dear Deidre_11
Thank you for your fabulous review
One of our objectives is to continue to cultivate and elevate our services to our guests, and as such it is important for us to have an open discussion and receive feedback regarding the service they have experienced.
We look forward in welcoming you back soon and going that one step further to meet your individual service expectations.

Best Regards
Zirah Barrell
Guest Services Manager

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Reviewed 28 April 2012

Arrived at the hotel after a long international flight at 9pm. The lobby was busy. Four agents were working with four guests at the front desk and only one person was in front of me in line to register. One hour later, I was being assisted. It seems that at 10pm they didn't have any clean rooms. The front desk clerk invited me to go have dinner in their restaurant (a buffet with a wide variety of foods) I returned back at 11pm and was given keys to my room. The clerk nicely also provided me Club Lounge access during my stay.
The room was good size and very clean with one extremely comfortable bed. The view was of Orchard Street and beyond. The bathroom was decent size and had a huge tub from which you could see out into the bedroom. The closet was a good size. There was a comfortable chair and a desk as well.
The Club Lounge was a highlight. The lounge was open all day and served breakfast, a light lunch, drinks & snacks each night. The service in the lounge was exceptional. The staff always remembered my name and assisted me in my departure.
The hotel itself is huge. Several restaurants, as well as a small atrium mall attached to the back of the property. The hotel also had a lounge with nightly entertainment. They had a nice size pool and sundeck; a great gym that also had outside members; a steam and dry sauna with showers in the male locker room.
The location is strong right on Orchard Street. Transportation was easy to get from the hotel.
Though my first impression of this hotel was not good, the lounge staff and the amentities and location of this hotel made me a fan.

  • Stayed: February 2012, travelled solo
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1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded 30 April 2012

Dear NYCtravelboy
Allow us to thank you for your valued comment.
We appreciate the fact that you have taken the time to share your views and we are delighted that you have appreciated our service that was extended during your stay with us.
In addition, we will pass on your compliments that you have extended to our staff so that they can be recognized for their genuine service that they have delivered to you.
As our guest, it is our priority to ensure that you will have an amazing experience and we look forward to welcoming you back soon.

Best Regards

Zirah Barrell
Guest Services Manager

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Reviewed 27 April 2012

This was our first stay (Executive Club) - doubtful we would stay again - location is good but the hotel overpromises and under delivers!! We received no evening turndowns; had to ring almost every day to get a paper; laundry was not picked up and needed two phone calls; despite having wine available in mini bar had no wine glasses (PLASTIC tumblers!!) - staff in Executive Club were very good is the only positive about this hotel - we were paying over S$350 a night and felt we had "cheap" service.

  • Stayed: April 2012, travelled as a couple
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Thank gramaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OrchardHotelSing, Manager at Orchard Hotel Singapore, responded to this reviewResponded 30 April 2012

Dear gramaus
Thank you for your valuable comment
We take all feedback from our guests seriously to heart and therefore we will need to investigate the matter that you have raised and will take corrective measures to resolve the situation.
As such, I would like to invite you to contact me directly at gsm@orchardhotel.com.sg
I am looking forward to hearing from you

Best Regards
Zirah Barrell
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#71 Luxury Hotel in Singapore
Price Range: ₹ 8,656 - ₹ 14,934 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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