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“Location,Location, Location,” 5 of 5 bubbles
Review of Concorde Hotel Singapore

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Concorde Hotel Singapore
Ranked #73 of 308 Hotels in Singapore
Certificate of Excellence
Hobart, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Location,Location, Location,”
5 of 5 bubbles Reviewed 19 August 2012

This hotel Concorde Singapore is in a location which is brilliant, just step out of the foyer and Orchard road awaits to explore. The staff from the concierge to the cleaning staff all were excellant and could not fault anything. we stayed in the premier club and enjoyed free alcholic drinks and food every night between 6-8 a nice way to start a night out. I would reccomend this hotel to anyone visiting Singapore for 1 night or 10.

Room Tip: Ask for rooms with swimming pool courtyard view, very quite. outside rooms traffic noise on Orchard...
See more room tips
  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PatHobart_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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English first
Pacific Coast Australia, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 18 August 2012

The location of this hotel is good, being close to a MRT station. As others have said, accessing Orchard Road from the hotel takes a bit of getting used to. The bathroom had tiny ants crawling on the vanity. Apart from that, the room was fine.

The breakfast at the restaurant was fine, although one of the young waiters during our stay either needs glasses or is practising to be a catwalk model. He would wander the room, supposedly looking for cups of coffee or tea that needed refilling. He would walk our way with tea and coffee in hand, and right past our cups that were empty. Not just once, not twice, but three times. It needed the intervention of another staff member for him to come over to give us refills. We should mention that the rest of the restaturant staff were fantastic.

Our room rate included a late check-out. Normal check-out time was 12 noon. On our last day, we went our for lunch before returning to the hotel around 1:30pm to collect our luggage and get a taxi to the airport. We were not able to re-enter our room, as the electronic keycard had apparently expired at noon. I approached the front desk and asked for the keycard to be reprogrammed so that we could get our luggage. Without hesitation, she barked "You were supposed to check out at 12!". I informed her that our rate included a late check-out. She looked at her computer, while another staff member who had overheard took the trouble to actually look at our paperwork before telling the "barker" that "They have a late check-out". Without so much as a "Sorry", the keycard was reprogrammed and handed to me.

Do front desk staff not understand the concepts first and last impressions or word-of-mouth advertising? If you don't like your job, get another. Don't ruin other people's holidays. Thanks to her, that was our first and last stay at Concorde Hotel. If any of our friends take our advice, they will also give Concorde a wide berth.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Tenakoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chs-response, General Manager at Concorde Hotel Singapore, responded to this review, 29 August 2012
Dear Tenakoe,

Thank you for your review of Concorde Hotel Singapore, and please rest assured that we do value guest feedback, and we take all constructive criticism very seriously.

As such, we try to investigate every guest comment or review in an effort to learn from any shortfalls that may have occurred, and to identify opportunities that may help us to improve the standards of service and facilities offered to all our Guests.

We have noted that your review was posted on 18 August 2012, but it refers to your stay in September 2011, almost 12 months ago. This has made it difficult for us to find any records that match the incidents that you have described. Perhaps you could write to me directly with more specific information such as the names of the staff members involved, and I will certainly address your concerns accordingly.

Always at your service,
Leo Llambi
General Manager
Concorde Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 12 August 2012 via mobile

Entrance is tucked away in shopping mall and over 10 dirty sleezy bars down stairs near entrance. Wouldn't allow us to check in at 1pm so had to wait until 2.15 for room to be ready. Arrived in room that was still not cleaned from previous person. Dirty towels on floor, bed not made, iron and papers on floor etc...

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Linda1111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
71 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 8 August 2012 via mobile

We had a great 1 night stay at the Concorde in Singapore. We were given a complimentary upgrade to a premium room on the 9th floor. The room was large and clean with high speed wifi and a very comfortable King sized bed. The hotel was quiet and a great place to relax on our stopover between long flights.

Room service and minibar prices a little expensive, but the food was delicious.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank queenbee1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
134 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 5 August 2012 via mobile

This hotel really is relaxing and gracious until you decide to access Orchard Rd from it's street access. Ufortunately the mall that you have to walk through is totally at odds with the elegant interior of the hotel.

Otherwise, the rooms are luxurious and clean, staff was very accomodating and friendly and there isn't much to fault the Concorde on.

I'd recommend it.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judge404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Concorde Hotel Singapore

Property: Concorde Hotel Singapore
Address: 100 Orchard Road Concorde Hotel And Shopping Mall, Singapore 238840, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Romantic Hotel in Singapore
#63 Business Hotel in Singapore
#66 Luxury Hotel in Singapore
#70 Family Hotel in Singapore
Price range (per night): ₹ 8,996 - ₹ 17,992
Hotel Class:4 star — Concorde Hotel Singapore 4*
Number of rooms: 407
Official Description (provided by the hotel):
An internationally renowned business class hotel in Singapore. Location Strategically and conveniently located on the world famous Orchard Road and in the heart of the commercial and shopping district of Singapore, Concorde Hotel Singapore (former Le Meridien Hotel) is just minutes away from major tourist attractions such as Suntec City, The Esplanade, Gardens by the Bay, Clarke Quay, and Chinatown. Accommodation Recently revamped, the hotel's 407 rooms and suites have been thoughtfully designed to meet the needs of both business and leisure travellers. All guestrooms are equipped with a work area and other modern amenities including complimentary Wi-Fi connectivity to ensure our guests a comfortable stay. Dining For an unforgettable dining experience, embark on a gastronomic journey when you visit our newly refurbished Spices Cafe. The extensive menus will spoil diners with a wide variety of tantalising meat, seafood, vegetables and desserts, as we present you with an interesting mix of local and Western cuisine. Meetings & Events Our dedicated Events team will put your ideas into action. Be it a seminar, banquet, workshop, gala dinner, birthday, wedding, family reunion, dinner and dance or simply a business meeting in Singapore, we can offer unparalleled meeting and event facilities catered to your requests. Rest assured that our Hosts will deliver impeccable service to ensure your event a success. Transportation Concorde Hotel Singapore is conveniently situated near Dhoby Ghaut and Somerset MRT station, and a mere 25 minutes away from Changi International Airport by car or taxi. ... more   less 
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Also Known As:
Le Meridien Singapore
Singapore Concorde Hotel
Concorde Hotel Singapore

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