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Reviewed 22 March 2017

Great hotel with excellent service. A bit expensive like all hotels in Singapore.

Very happy with experience here, loved the atmosphere of the atrium.....the atrium is probably the highlight of the hotel as well as the view.

Highly recommend this one although I felt sometimes the staff were a little robotic.......just another traveller.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Bolero1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 27 March 2017

Dear Bolero1968,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation. The floating pods at Atrium were designed as cosy enclaves for guests to enjoy drinks and bespoke cocktails, and we are glad that you enjoyed the experience.

Your feedback regarding our associates has been noted and we will immediately look into addressing this issue. At Pan Pacific Singapore, we strive to provide positive and memorable experiences for our guests and will continue to conduct the necessary training to achieve this.

We certainly hope to have the opportunity to welcome you back soon.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

For the very frequent traveler, one would notice that Pan Pac maintains consistencies.

From its reputable Hai Tian Lo Restaurant, right up to designs of the room. On arrival, the service touch points, would make you feel welcome regardless of where you are.

On this trip/stayca, the only unfortunate issue was that there was a power outage which made the rooms really warm.

Rooms and views from all points will never disappoint given its prime location.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
2  Thank Sherwin_flyboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 27 March 2017

Dear SingaporeBtraveller,

Thank you for sharing this review with us on TripAdvisor.

We sincerely apologise for the inconvenience you experienced during your recent stay when the hotel conducted its mandatory Electrical Power Maintenance works, which we had informed all guests via a guest letter. We regret that you had a less than satisfactory experience as a result. Please be assured that this is not the usual positive and memorable hotel experiences that we are committed to deliver. We appreciate your time in sharing this review and hope to have the opportunity to welcome you back soon.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

The room was spacious with a balcony, writing desk, king bed and toilet. Location was near to Marina Square Shopping Centre and accessible to Esplanade and City Hall MRT Station. Recommend this hotel if you want to stay near the city or close to attractions like Singapore Flyer, Marina Bay Sands, Esplanade and Merlion.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Su Yin W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 27 March 2017

Dear Su Yin W,

Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and that our convenient location in Marina Bay and within walking distance of transport options and several of Singapore’s attractions, enhanced your experience.

Should your travels bring you back to Singapore, we hope to welcome you back soon.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

From the moment we walked through the door we were greeted by our names by several staff, sincerely, gratefully and welcoming. The room was superb and everything up to expectation. The best hotel experience ever. Will they be so good next time we visit? I'm sure you will find out soon.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank SirRichardofBayview
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 27 March 2017

Dear SirRichardofBayview,

Thank you for taking the time to share your positive experience on TripAdvisor. We are delighted this was your best hotel experience and that you appreciated the sincere and welcoming service by our associates. We look forward to welcoming you back for another wonderful experience.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 21 March 2017 via mobile

My stay is 18 to 20 Mar, but the welcome note on the TV screen appear wrong date as 17 to 19 inclusive of breakfast. When I called the help desk they said the note was for previous guest and my stay is without breakfast. This wrong message really annoy me and spoiled my day.
This is the first time I stay in suite without access to the executive lounge. I need to paid $100 ++ to get into the pacific club.
I walked sadly back to my room and was more disappointed when I received the cake on 18 Mar, but my birthday was on 19 Mar.
I was never informed about the power shutdown when I book the city suite and even during check in the Japanese counter staff also never mention about the electric maintenance. There was totally no air con & no light in the room at 1 am midnight. I was so scared and called the help desk for helped, the lady said their duty manager will call me back but there was no called back. It was so hot & stuffy which I can't sleep for the whole night. I wanted to packed my luggage & go home but they was totally no light in the room & I can't see anything. The power was back only at 5.30 am.
This was totally a nightmare birthday for me. Definitely I will not come back again for my birthday.

Date of stay: March 2017
3  Thank joeyc364
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 27 March 2017

Dear joeyc364,

Thank you for sharing this review with us on TripAdvisor.

The welcome message which you have seen on your IPTV message was informing our guests that in addition to Edge restaurant, there was an additional breakfast venue at Pacific Marketplace as the hotel was experiencing high occupancy. The Pacific Club is for exclusive use for guests who book our Pacific Club rooms and suites, and we recommend that you visit our website to view the various room categories and packages we have and we hope you will find one that suits your preferences for future visits.

We sincerely apologise for the inconvenience you experienced during your recent stay when the hotel conducted its mandatory Electrical Power Maintenance works, which we had informed all guests via a guest letter. We regret that you had a less than satisfactory experience as a result. Please be assured that this is not the usual positive and memorable hotel experiences that we are committed to deliver. We appreciate your time in sharing this review and hope you will give us another chance to recover your impression of the hotel.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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