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“A stunning hotel with superb service” 5 of 5 bubbles
Review of Pan Pacific Singapore

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Pan Pacific Singapore
Ranked #15 of 308 Hotels in Singapore
Certificate of Excellence
London
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“A stunning hotel with superb service”
5 of 5 bubbles Reviewed 8 March 2012

Checked into the Pan Pacific after walking into a nightmare hotel in another part of town. This was a fantastic relief: with helpful, very engaging and very genuine staff members.

We didn't try the restaurant, but were charmed by the interior of the hotel and were very impressed with the swimming pool. The room was awe-inspiring.

Everything that needs to be said has been said by all the other positive reviewers. It's a bit costly, but it's worth every cent. Book it!

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trippingLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 12 March 2012
Dear trippingLondon,

I am most delighted that we have lived up to your expectation and that you have enjoyed the stay with us! In particular, thank you for recognising our associates’ effort to provide excellent service. Your positive feedback will certainly encourage the team to strive towards excellence in creating memorable hotel experiences for our guests.

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,730 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,424)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
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  • Any
English first
Jakarta, Indonesia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

Quick check in, great rooms although a bit outdated, spacious bathroom and very clean as well, great choices for breakfast, and a clean and fast checkout. The price was good as well.

What I love most is the location. It's adjacent to shopping malls and the first store you get to see directly when you get out is Muji, my favorite store. Needless to say, it was very convenient for me :)

Definitely will stay here again when I'm in Singapore.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IngkanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 12 March 2012
Dear tyara,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation in Singapore and we are pleased that you have enjoyed the stay with us. We take your positive feedback on board to continuously seek for improvement where possible. We look forward to welcoming you again for another memorable hotel experience with us in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level Contributor
187 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

We arrived at the hotel at around 2:30 in the afternoon with reservations for 2 executive floor rooms. We were informed that the rooms were not ready and that we would have to wait around 45 minutes for them to be ready. Having just come off a 14 hour flight we were not very happy but did not make a fuss and to the hotel offered us complementary drinks in the lounge cafe. The lady checking us in also made quite a muddle of our names, muddling up rooms etc. But nothing serious. She was polite.
The rooms were nice with fantastic views of Marina Bay and looking across to Marina Sands. We got the use of the Executive floor lounge for breakfast, afternoon snacks and happy hour, complementary every day and the staff there were excellent, always remembered us and our names and were very helpful. A nice hotel if you like shopping as you have access to at least 5 shopping centres in the vicinity including Marina Square and Raffles City, all accessible through an underground network.
Our only problem was that we had some minute ants in the room.

Room Tip: try to get a room overlooking Marina Bay
See more room tips
  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ZiadR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 9 March 2012
Dear ZaidR,

Thank you for choosing Pan Pacific Singapore and for sharing your stay experience with us! It is regretful that the arrival experience was not as smooth as we wished it to be but I am glad that you have enjoyed the hotel facility and the great view from your room. In particular, I am pleased that our Executive Business Centre team has rendered helpful service that enhanced the quality of your stay experience with us. Thank you for recognising our effort and we look forward to welcoming you again for another memorable hotel experience with us in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

One of my favorite hotels in Singapore. Outstanding service at all levels of the hotel staff. The spa area and pool is excellent. The restaurant is very good with a nice atmosphere.
Most rooms have outstanding views with excellent amenities. The location is great, adjacent to the Marina Square Mall. Most locations in the city are a short taxi ride.
This is a great hotel for business, or for holiday. I strongly recommend this property.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vincepapale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 7 March 2012
Dear vincepapale,

Thank you for sharing your Pacific Experience with us and I am thrilled to learn that we are one of your favourite hotels in Singapore! We are most grateful for your support towards us and this certainly encourages us to strive towards achieving excellence. We look forward to welcoming you again for another memorable hotel experience with us in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
287 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

The hotel is fairly iconic in Singapore with it's outside lifts and similar ones in the artrium. There's a strength and possible weakness too. I'd expected that the inside and outside lifts covered the same floor, but they do not. The staff booked me into the 30th floor meaning I had to go outside. No head for hights so they rebooked me immediately to the 18th - no fuss as it must be a common request, and done with a smile without making me feel a fool. Top service. Worth noting that up to floor 22 is inside, above, including the top club floor rooms. The Business floor lounge is on 22, so if you're booking it may be worth noting the difference - or just close your eyes in the lift! The room had a balcony view of Marina Bay Sands and the Merlion, a nice seat for relaxing outthere, good work facillities, a 32 inch screan which is a bit small by many room standards, and a reasonable bathroom but I found the rain shower very hit and miss. So it overall would have been a 4 from me, until I was checking out. I was going to the Conrad, just a few minutes walk away (this was an add on booking) and the lady checking me out insisted on giving me and my colleague a free hotel car ride around the corner. No trouble too much - she was a winner for me and a credit to the hotel. Also a credit are the team working in the Business lounge who a little raw at times but friendly and serving with a warm smile. Overall the staff in the hotel were just very very good.

Room Tip: Think which floor you want!
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  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen_Lloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, 7 March 2012
Dear Stephen_Lloyd,

What a pleasure to learn of your commendation towards our associates! Pan Pacific Singapore prides itself in creating memorable hotel experiences through having great relationships with our guests. The team at Pan Pacific Singapore joins me in thanking you for acknowledging our efforts. I trust your commendations will spur them to continuously strive towards excellence. We look forward to welcoming you again in the near future!

Regards,
Jennifer Wong
Manager, Guest Care Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Property: Pan Pacific Singapore
Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
Price range (per night): ₹ 12,777 - ₹ 26,467
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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