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“Nice Business Hotel in Singapore” 4 of 5 bubbles
Review of Sheraton Towers Singapore

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Sheraton Towers Singapore
Ranked #71 of 308 Hotels in Singapore
Certificate of Excellence
Rödermark
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice Business Hotel in Singapore”
4 of 5 bubbles Reviewed 17 March 2012

I spent three nights in February at the Sheraton Towers Hotel in Singapore.
The location is a bit off from the famous spots like Orchard Road, Clark Quay or Boat Quay, but everythings can be reached in few minutes by taxi or even in 15 minutes by walking.
The hotel is a typical Sherton Hotel with all the nice features, which are normally offered by this kind of business hotel. Unfortunately I visisted Singapore during the time of the famous air show and in addition arrival was on Valentines Day, so the hotel was fully booked, Meaning that I had to pay unreasonable high rates.Upon check-in I had to wait quite some time, mainly because of a long queue waiting in front of me, but also because of a somehow unefficient check-in process. Even as data are all available beforehand and reception can prepare everything prior to the arrival, it took too much time in each individual case. To my surprise there was no dedicated check-in available for Starwood Preferred Members. Finally the concierge started to assist the receptionist and the processs speeded up a little.
My room was nice and big enough, my king-size bed was very comfortable and all necessary amenities were available.
The Sheraton is offereing a couple of different restaurants, all of them at the high end in regard to prices but with good quality, too. Every evening I had a final drink together with colleagues, who were staying there at the same time, at the lobby bar. Nice music but sometimes lousy service. On my first evening the waiter was more busy with greeting his friends, who spent Valentines Day at the Sheraton, than getting us some drinks. The other evenings it was slightly better but a bit unprofessional service. All the waiters and the barkeeper seemed to be newcomers.
However, a nice stay all in all at a good business hotel .

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank michael0357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, 11 April 2012
Thank you for sharing your feedback with us. We apologized for the delay caused with regards to the check-in process. We do have a dedicated Starwood Preferred Guest counter, however it may be occupied by other guests during that time. Nonetheless, we have duly noted on your comments and will ensure that we are looking into ways of easing this process. Thank you for visiting Sheraton Towers Singapore and we hope to welcome you back to the hotel again.

Regards,
Director of Rooms
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (285)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Thai first
  • Turkish first
  • Any
English first
Austin, Texas, United States
1 review
5 of 5 bubbles Reviewed 9 March 2012

Amazing hotel with EXCEPTIONAL service. The staff, calling us by name at all times, was greatly helpful in making our stay feel comfortable and like home. With our busy daily business schedules, all the staff was helpful in assisting us with all our needs. The concierge, Xavier, even came in on his day off to bring us special dietary items we were unable to locate. Continuous, personalized service was amazing! I would suggest the Sheraton Towers to everyone I know visiting Singapore!! and the daily flower arrangements were very, very beautiful!!

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniemarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, 27 March 2012
Thank you for your patronage and compliments towards our concierge, Xavier. I will be sure to extend your kudos to our team for delighting you with their excellent service. It’s our pleasure having you at the hotel. We certainly look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

After a 12-day sailing around the Indonesian islands on the Seabourn Legend, we docked and departed the cruise in Singapore. Unfortunately, many folks had to catch their flight back home that day and missed out on many of the things Singapore has to offer. We allowed for this a spent three days in Singapore staying at the Sheraton Towers.

The Sheraton’s location makes it convenient to many shopping centers and restaurants. It is also within walking distance of Newton’s Circus with its food stalls, a good and safe place to eat. The hotel offered the same great rooms and facilities that you would expect to find Sheraton properties. No matter how great the physical property is, it is always the people (staff) that make it or break it for their guest. In this case, Sharon See went over and beyond the call of duty. She was patient, attentive, and extremely helpful in sorting out all of the various shopping and dining options we had. One night we went to the Jumbo Seafood restaurant after Sharon took care of getting us a reservation, it was a great experience. Sharon is a great asset to the reputation and management team of this Sheraton property.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, 27 March 2012
Thank you for sharing your recent experience with us. We are truly pleased to know that you have enjoyed your staycation at Sheraton Towers Singapore. It’s my honor to receive such generous compliments from you. Thank you once again and we look forward to welcoming you back to the hotel for future visits to Singapore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 March 2012

Great hotel. The rooms have finally caught up with the outstanding service. Last night I checked into a beautifully reonovated room. Big flat screen tv, new carpet, new shower, new furniture. NICE! I have stayed at this hotel before and the service has always been excellent but the rooms were a bit tired. Now that the rooms have been renovated, everything is great. The Executive Lounge is relaxing and is managed by great staff. The Chinese restaurant in the basement is one of the best in Singapore. High quality, yummy dim sum for lunch! The fitness center is kept clean. NIce, friendly and helpful doormen, bell staff and front desk. Good transport options nearby (subway, bus) and 10-15 min walk to Orchard Road. I would recommend this hotel.

Room Tip: I like the rooms facing the pool instead of Scotts Road.
See more room tips
  • Stayed March 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank starlifeplat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, 27 March 2012
Thank you for taking time out to write us a review. We appreciate your positive comments about our service, overall hotel facilities as well as the newly refurbished rooms. We continuously seek improvement to ensure that top quality service is provided for all our guests. We hope to see you back at Sheraton Towers Singapore in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut Creek, California
Level Contributor
329 reviews
239 hotel reviews
common_n_hotel_reviews_1bd8 721 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

I was very pleasantly impressed by this hotel, especially after reading all of the lukewarm reviews. I had only two minor gripes. Since Starwood changed its policy as of March 1, 2012, one is no longer relevant--gold SPG members were still being charged for internet access as of the end of February (we just missed benefiting from the new policy which guarantees no internet access fees for SPG gold members). My other minor gripe was that the service in the Italian restaurant (DOMVS) was pretty lousy. During our long wait for our food, one couple left saying "The service here s**ks!". I understand that while we were there, there were two large parties which may have overwhelmed the staff. But it took 50 minutes from the time we got there until we got our first food. The least the staff could have done would have been to at least acknowledge the problem and apologized (most better restaurants here in the US would have also offered a free desert or glass of wine, but the apology would have sufficed for me). Our waiter's English at this restaurant also was the poorest I encountered in Singapore; perhaps the proficiency testing procedures need to be updated?
In any case, we had the rest of our meals at the Dining Room next door, where the dining experience was much nicer (and you also get to dine next to a waterfall). The rest of the staff were all very knowledgeable, helpful, and efficient. When I suffered an accident and ended up hospitalized at Singapore General, the management worked kindly with my travel companion to extend our stay and smooth things out. Unlike some 4*'s where I've stayed, the concierge didn't seem to have any agenda such as kickbacks/commissions or timeshare pressures. When we asked where to go for breakfast, he wisely recommended a cafeteria across the street with good food and prices. The subway (underground) station is 3 buildings away (1/2 block), and takes you almost anywhere you want to go except the zoo/night safari, which requires a cab ride no matter where you stay (unless a one-hour bus ride appeals to you).
There may still be some rooms which haven't yet been updated, but as a gold member, our room had a flat screen HD TV, a very modern climate control system, bottled water replenished daily, modern & comfortable furnishings, and a dual shower with both a "waterfall-type" head and a European moveable head. The elevators were speedy. Check in and check-out were also prompt and efficient, with adequate staffing.
If you can get it, the "Cash and Points" rate is an excellent deal. I was able to extend another 2 days at this rate (due to the accident), and had 2 more days at the government rate, which was adequate as well.
My conclusion is that maybe management was spurred on by prior lukewarm reviews, and has really improved the hotel experience here. I have written hundreds of reviews on TripAdvisor, and give this place an enthusiastic "thumbs up."

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lebelgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, 27 March 2012
Thank you for taking time out to post your constructive feedback and observation. I sincerely apologize for your unsatisfactory experience at DOMVS, The Italian Restaurant. We have taken a good note on your comments and be assured that these shortfalls will be addressed. It is certainly heartening to hear that you enjoyed our room facilities and is pleased with our service rendered by the concierge. Thank you for choosing Sheraton Towers Singapore, and we hope to have the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Towers Singapore

Property: Sheraton Towers Singapore
Address: 39 Scotts Road Sheraton Towers Hotel, Singapore 228230, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Singapore
#55 Business Hotel in Singapore
#64 Luxury Hotel in Singapore
#67 Romantic Hotel in Singapore
Price range (per night): ₹ 11,527 - ₹ 18,621
Hotel Class:5 star — Sheraton Towers Singapore 5*
Number of rooms: 420
Official Description (provided by the hotel):
Sheraton Towers Singapore is centrally located along Scotts Road, just 10-minute walk from the Orchard Road shopping and entertainment district. The Newton Interchange train station next door linking the Downtown and North South Lines makes the hotel easily accessible to major places of attractions. Featuring 420 elegantly appointed rooms and 13,400 square feet of prime function space made up of 17 event venues, the Hotel is equipped with the modern amenities and conveniences, including high-speed internet access and the fitness centre that overlooks the outdoor swimming pool. From the detailed elegant furnishings, delicate presentation of culinary experience to warm, discreet service, the hotel believes in pampering its guests with the comfort, luxury and conveniences that they are accustomed to at home. ... more   less 
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Also Known As:
Sheraton Towers Singapore Hotel Singapore
Sheraton Hotel Singapore
Sheraton Singapore
Singapore Sheraton

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