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“Dirty Room = Unforgiveable”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #17 of 308 Hotels in Singapore
Certificate of Excellence
New York
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Dirty Room = Unforgiveable”
Reviewed 13 June 2012

I stayed at the Fairmont Singapore for 3 nights on a recent business trip. I have found that Fairmont hotels specifically seem to only update some of their rooms and leave the others in their dated forms (you'll never see these referenced on the website). My room was unfortunately not a remodeled room which had it been clean would have been fine. There were stains on the walls and carpet and one of the pillows on the bed had a foul smell. Additionally the TV didn't work and the internet even when plugged in did not work (nevermind the wi-fi not working). I stayed for 1 night and insisted on a room change as I required working internet for my job. My next room was 100x better, remodeled, working TV and clean, but the damage was done and to be honest - I wouldn't press my luck again staying at a Fairmont as I've had a similar experience at other hotels in their franchise.

Room Tip: Make sure you get a remodeled room otherwise be prepared for a truly awful stay.
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  • Stayed April 2012, travelled on business
    • Value
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3 Thank BrixNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sydney
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 June 2012

As hotels in Singapore become ever more expensive, it's important to choose a hotel that does well what's important to you whilst not paying for what you don't need. For us what's important in Singapore is a good bed, a luxurious but practical bathroom, a spacious and quiet room, access to fresh air, good views, tea and coffee making facilities, free wifi, a room that is always made up when we return and service that is professional and prompt but not effusive. In terms of location, the Bay area is where we want to be - Orchard Road is now just shops, noise and traffic. The wonderful 4km circular walk around Marina Bay is a great antidote to jetlag with its views, food courts and solar powered cooling fans en route and the soon to be opened Gardens by the Bay (end of June). We have stayed at the Stamford, the Pan Pacific and the Ritz Carlton (business trip) and would recommend the Fairmont above all these if you are paying yourself and your requirements are similar to ours. It's simply the best value of this group and with direct pedestrian access to Raffles Centre, City Hall MRT, City Link/Suntech and the Bay, a perfect location - you can get to all of these without going outside into the summer heat if you want to (but ask for directions unless you're good at navigating underground). Minor gripes re the Fairmont are the views are not quite as spectacular as some of the others and the pool and breakfasts not quite as luxurious, but it's also a lot cheaper. You get what you pay for in Singapore and this is a high value package for the personal traveller. Highly recommended.

Room Tip: a high floor reduces the ubiquitous Singapore street noise
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  • Stayed June 2012, travelled as a couple
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Helpful?
2 Thank Lakelogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2012

Great Hotel. Located right above City Hall Mrt which have both the red and green line and linked directly to Raffles City Shopping Centre. Rooms aren't bad. Quite big and comfy. Quite competitive pricing against Swissotel which is located right next to it. Plenty of food available at Raffles City which is a cheaper option than eating in the hotel.

Room Tip: Join their loyalty program called Fairmont President's Club for free. As the most basic level wi...
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  • Stayed May 2012, travelled solo
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Bakagomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binmaley, Pangasinan, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2012

Fairmont SG -- perfect location, several city attractions are within walking distance. Staff are very welcoming, ever on hand to assist. In place of credit card, the front desk has required S$200 only for deposit. Exceptional services, great amenities, O yes Nespresso machine in the room! And the hotel is right next adjoining Robinson's. Superb!

  • Stayed June 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ARGON32865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
173 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 June 2012 via mobile

A really great place to stay. Having stayed in Fairmont hotels in North America in the past, it was an easy choice for us in Singapore. The rooms are very well appointed, comfortable and clean. Service is great. Location is also a great feature here right on the MRT station (City Hall if I remember correctly). Also, it's right on the Raffles City Shopping Complex. It has a nice food hall at the bottom and Skinny Pizza is a recommendation. Want to try local cuisine? The Food Republic on Orchard Road (Somerset MRT) has some fantastic stalls for traditional Singaporean food. Try the Oyster Omlette, Yang Tau Foo and Fried Carrot Cake. Another great eating place is the food hall at Suntec City and you can get some very reasonable prices for dinner from the myriad of restaurants there. We ate at the Crystal Jade Restaurant this time around. Great food and great offer of order 2 main dishes and get the third for $1.00 (you've probably guessed by now we go there for the food).

Getting back to the Fairmont Hotel, I certainly recommend this hotel for both business and pleasure. One tip is you can get some great deals on the accommodation websites as being a premium hotel, it is premium priced.

Stayed May 2012, travelled as a couple
Helpful?
3 Thank RamblingNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#17 Luxury Hotel in Singapore
Price range (per night): ₹ 11,248 - ₹ 22,561
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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