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“Great location, good facilities, pleasant staff.” 5 of 5 bubbles
Review of Swissotel Merchant Court Singapore

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Swissotel Merchant Court Singapore
Ranked #39 of 308 Hotels in Singapore
Certificate of Excellence
New York City, New York
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great location, good facilities, pleasant staff.”
5 of 5 bubbles Reviewed 23 April 2012

I stayed here for 2 nights with my 8 year old boys in mid april this year. I was last here a few years ago and remember being a little disappointed with the service and rooms. Since then, they have upgraded the rooms and improved the staff. My kids loved the pool, and the buffet breakfast, which you should definitely include with your room. I booked the room on their website and received an upgrade to a room with free wifi. The washer/dryer on site is a bonus. The best thing about this hotel, of course, is the location, which is on the river, close to the MRT and just off Clarke Quay. I mostly stay here whenever I am back in Singapore and will continue to do so; its simply the best value for money.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, 27 April 2012
Dear bsy,

Thank you for your feedback for Swissôtel Merchant Court. We are heartened to learn that you like the hotel location, the pool and the buffet breakfast. We hope you had an enjoyable time with your family.

Your feedback is valuable to us and we will constantly improve our level of service and products. Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation. We look forward to see you and your family again on your next visit to Singapore.

Warmest Regards
Swissôtel Merchant Court
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (654)
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English first
Munich, Germany
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 23 April 2012

We chose the Swissotel for 3 nights before heading to Bali. Swissotel has a good reputation, so we were basically dissapointed in regards to service and maintenance of the hotel.

When we arrived from Europe we did not have to wait long in line, but the receptionist took quite some time to handle our reservation (it is not rocket science especially when all information have been forwarded beforehand).

The area at the reception is dark and depression, while the Cafe around the corner is a little bit more cosy.

Our room was on the 4 floor looking out on the Swimming pool, which also looked that it had better days. The beds was comfy, but the rest of the room looked a little bit run down.

The AC, which worked, was however quite noisy and still made the room slightly damp, so we could not dry our bathwear in the room. The worst was however the service door, which was placed adjacent to our room, disturbed our sleep several times as Service personal went in and out of the door during the night.

I used the fitness equipment 2 times, but every time you used the Threadmill more than 20 minutes there was an mal-function.

The charges for Internet and Laundry is as always on 4 star hotel a rip-off.

The only real good thing about the hotel is the location at Clarke Quay - but i might find the same qualities at the Novotel on the other side of Clarke Quay for the same price.

All in all we did not find paying 440 SGD / Night value for money.

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank fladbuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, 27 April 2012
Dear fladbuk

Thank you for your feedback for Swissôtel Merchant Court. We do apologise for the unpleasant experience which you have encountered during your stay.

Sorry to hold you up at the lobby. We will certainly speed up the check-in process at our front desk to reduce waiting time. As for your feedback on the threadmills, we will like to apologise for the inconvenience caused. The gym is a common recreational area for all in-house guests, thus they have been programmed in a way where they will gradually come to a stop once they have been used for full 20 minutes. This is to ensure the next guest does not have to wait too long for his/her turn, especially during peak periods.

Your comments are important to us and we will duly review them so as to improve and uphold our level of service and facilities.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we look forward to serve you better on your next visit to Singapore.

Warmest Regards
Swissôtel Merchant Court
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Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 23 April 2012

I know you can't look a gift horse in the mouth, as I did not book, nor pay for my stay in the hotel.
I was in Singapore for a conference and the organisors booked me in.
Location - great, convenient, right in the city - although if you need to go to the exhibition centre, it is well over 40 minutes away.

Typical big city conference hotel, in dire need of a major upgrade - big useless lobby with no atmosphere nor exciting F&B outlets. Drab breakfast buffet, lifeless bar, to get through the restaurant on the second floor you have to weave through guest corridors first before getting to a built in pool area.

Could not really fault the service levels - not praise it either - nice people.
My room was on the lower floor and I can only hope the upper floors have been renovated. Old TV, old furniture, old bathroom and interior design. Behind my bathroom door was a used showercap to greet me. Wifi was good, massage treatment in the spa was wonderful.

go there if you must.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GMWolganvalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, 27 April 2012
Dear GMWolganvalley

Thank you for your feedback for Swissôtel Merchant Court. We have duly noted your comments and will strive to improve our level of service and products constantly. We do apologise for the unpleasant experience you encountered during your stay with us. We have informed our housekeeping team of the bathroom incident and will like to assure you that such incident will not happen again.

Your feedback is important and serves as an encouragement for us to constantly improve our level of service and products.

Thank you for staying with us and we look forward to your return visit to serve you better.

Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burpengary
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 April 2012 via mobile

Have stayed in this hotel before so booked it again. Got a little miffed at reception where an initial attempt was made to up sell so we could have adjoining or close proximity rooms. The staff backed off quickly when I questioned whether they wanted more money for what we had already paid for. Adjoining rooms were found and conveniently located near the lift.

Everything about this hotel is great. It is above Clarke Quay MRT station, on the eating strip and close to Orchard Road. The breakfast is very good as well. Will stay again.

Stayed April 2012
Helpful?
Thank Annie_bogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, 27 April 2012
Dear Annie_bogan,

Thank you for your feedback for Swissôtel Merchant Court. We are pleased to know that you had a pleasant stay with us in general. Your positive feedback is valuable to us and will help us further upkeep our level of service and products.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation. We certainly look forward to your return visit.

Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

Nice clean hotel in an excellent location in Clarke Quay...... Pool was great but not enough sunloungers for the amount of people wanting to relax in the sun.
However would defo reccommend to others.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jollysWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, 27 April 2012
Dear jollysWirral

Thank you for your feedback for Swissôtel Merchant Court. We are heartened to learn that you liked the hotel location. Your feedback is important to us, which serves as an encouragement for us to constantly improve our level of service and products.

Once again, thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we look forward to welcome you back again on your next visit to Singapore.

Warmest Regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Merchant Court Singapore

Property: Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#39 Luxury Hotel in Singapore
#40 Business Hotel in Singapore
Price range (per night): ₹ 10,213 - ₹ 21,082
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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