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“Great staff - Excellent Hotel” 5 of 5 bubbles
Review of Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore
Ranked #16 of 309 Hotels in Singapore
Certificate of Excellence
adelaide south australia
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great staff - Excellent Hotel”
5 of 5 bubbles Reviewed 23 June 2012

This would have to be one of the best hotels we have visited! We had a long flight from Nice via London to Singapore. My wife's case was left behind in London so we were quite a bit inconvenienced. The staff contacted British Airways to expidite the return of the case and suggested where we could purchase replacement clothing.
Our room was pefect with a view of the Marina. There was fresh fruit and flowers provided. Staff greeted us by name and always had a warm smile. This level of personal service really made us feel special.The facilities including the club lounge, the pool, the breakfast bar, the afternoon high tea and general ambience of the hotel were first class. We would certainly stay at the Mandarin Oriental again.

Room Tip: The marina view rooms are great. Try to get an upper level
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mollydog54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,225 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,051)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Adelaide, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

We stayed in early June.This is a lovely hotel there was not one thing negative I could say.We here in Australia need to take notice of the care and service you get from the people of Singapore.Breakfast was wonderful,We had the lounge package but could have the buffet breakfast option which was amazing.It took us 3 days to actually get to see everything that was available.We had a harbour view in our room which was delightful to see.The high tea we were given with American express was lovely as well.We spent our last day sitting and relaxing by the pool before we headed home to winter Adelaide.the staff there was so helpful and we felt very relaxed and very special.The hotel is close to the drop off and pick up of the hop on hopoff busses which i recommend if you are short of time.please i do hope you love this hotel as much as we did.comfort plus .

Room Tip: if you want to upgrade to the lounge well worth while
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SueTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helensvale, Australia
Level Contributor
198 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

This hotel excels at making you feel special, the welcoming greetings on arrival and every time you return to the hotel post your Singapore activities generate a wonderful warm atmosphere and help make you feel special. The swimming pool cabanas are luxurious and service attentive, whilst it is not overly child firiendly it is still a great experience as a family, elegant and stylish and warm.

Room Tip: Bayside rooms have excellent views
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  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sonjabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 21 June 2012

We stayed at rhe Mandarin for 3 nights by way of a stopover on our way to Phuket. When we booked with the travel agent we mentioned that this trip was one of a few planned to celebrate our 40th wedding anniversary year. We arrived early morning at the hotel and, as we expected, the room was not available until around midday. The receptionist congratulated us on our 40th anniversary and we told them that we were grateful for their good wishes but the actual date was not until November. We then relaxed by the pool where we were pampered by the pool attendants - nothing was too much trouble. We were taken to our room at noon and found that we had been upgraded to a marine bay view which was fantastic.
As we were only there for a few days we were out everyday siteseeing but when we returned to the room on our first full day we found chocolates and wine given by the hotel as an anniversary present.
The hotel is well placed, just a short walk to the marina and its attractions.
The only negative I can add about the hotel is the price of food and drink. We were given the option of breakfast but the cost was unreasonable, especially with so many options outside.
We went on 2 trips:
The first was the night safari which was alright, with a meal included. This involves a trip around the local zoo where you can travel around in an open train, with a guide, to watch animals in "their natural habitat". The tension is built up signs stating, don't put your arms outside the carriage, and please be quiet when passing the wildlife. The illusion is shattered however, when the guide talks to everybody through a microphone and speaker as you travel. So much for quiet!
The second was a city tour which was very good. The guide was very knowledgeable and explained the history and way of life of Singapore and its residents. Please note that if you want to visit Raffles, as you might expect on such a trip, then you will need to do this separately, as the coach does not include a stop here on the route.
Overall we were very impressed with Singapore, the friendliness of the people, both at the hotel and outside on our travels. We may well return to Singapore at some future date and if we do we will definitely stay again at the Oriental.

Room Tip: If you can book a marine facing room that you will be well pleased. The view is fantastic and if you...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Keith359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
130 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 21 June 2012

I had a lovely room with a beautiful view of the marina. This is obviously a high quality hotel, and the service is absolutely splendid, from check in/check out to the restaurant. The buffet evening meal was one of the best meals of this type I have had. The variety of food was amazing. I can't imagine there would be anything anyone could want which was not available. A glass of the house white wine turned out to be cloudy bay sauvignon blanc.
The bathroom was luxurious, my early wake up call came on time, my car arrived to take me to the airport on time.
The only reason I did not give the top rating is because wi fi was available but at a cost. I expect to get free wi fi in these types of hotel.

  • Stayed June 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank arapuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Singapore

Property: Mandarin Oriental, Singapore
Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Spa Hotel in Singapore
#7 Business Hotel in Singapore
#10 Family Hotel in Singapore
#16 Luxury Hotel in Singapore
Price range (per night): ₹ 18,669 - ₹ 28,822
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded Five Star status for both accommodation and spa in the prestigious Forbes Travel Guide for five consecutive years (2012 to 2016). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues, and minutes away from Suntec Singapore International Convention & Exhibition Centre. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and two lounges overlooking the spectacular Marina Bay. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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