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“Great Hotel in good location”

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Regent Singapore, A Four Seasons Hotel
Ranked #26 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 9 April 2012

Very efficient check in/out and beautiful club room, spacious and spotless with complimentary water. Worth the additional cost of the club side as we enjoyed early evening snacks and drinks on the terrace outside. Close to Orchard road and the Botanical gardens. Found the concierge very helpful in recommending a late night eating venue after our arrival. Absolutely no complaints

  • Stayed: November 2011, travelled as a couple
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1  Thank DJ62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,242 - 1,246 of 1,842 reviews

Reviewed 8 April 2012

First off, I want to compliment the staff of The Regent Singapore. They were all friendly and very eager to please; they made the stay as pleasant as possible.
Having said that, this hotel is old and in dire need of refurbishment. This Regent does not in any way reflect Regent properties I've stayed at in other parts of the world, and the fact that it's somehow attached to the 4 Seasons brand, absolutely confounds me. We stayed in a suite on the Regency level and the room carpet and furnishings were tired and scarce, with a very small bathroom. The Regency Club had visibly soiled sofas which to my estimation was inexcusable for a hotel that claims such a high pedigree. The deck off the Regency Club had tattered furniture that was dirty and not welcoming whatsoever. There was no deck furniture at all on either deck of our suite; again, unforgivable with The Regent and 4 Seasons names attached. This hotel is closer to a Holiday Inn than it is a Regent, and bears no comparison to any 4 Seasons I've been to. I had Easter Brunch at The 4 Seasons Hotel in Singapore, and the comparison to The Regent couldn't have been more stark.
In short, I would not return to this Regent, and would suggest looking elsewhere if you want first class deluxe accommodations, because this hotel fails on all parts other than its great staff.

  • Stayed: April 2012
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3  Thank edwardaberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2012

We stayed here prior to taking a cruise. The location is great with lots of shopping near by and close to Orchard road. Our suite was lovely and very well appointed. Absolutely no complaints. Check in and out was very quick and efficient.

  • Stayed: February 2012, travelled as a couple
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1  Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2012

What a grande dame this hotel is. Beautiful architecture, gorgeous staircases and public areas. If the hotel is dated, it's to an era of grandeur and if it's refurbished to the standard of modern boutique hotels then much will be lost and mourned. From the marbled bathrooms with the deep wide bat to the treasures on display in the lobby and the fantastic cabinets and coffee tables in the rooms this is an experience that those of us who don't live in palaces can only enjoy in a hotel like this one.
What a shame then that our room was so noisy. We wanted to book the standard room which at the time of booking was available but we were 'upgraded' and paid more for the deluxe room. When we saw the construction site opposite I tried to downgrade (at the same rate) but was told it wasn't available. As we were stopping over for a single night between flights the last thing we needed was noise and unhelpful staff but that"s what we got.
A wander round the beautiful public areas after an excellent breakfast helped to improve things, as did Joseph, the type of doorman that only a hotel like this would have - remembering faces, names, friendly but not crossing any boundaries. I"d love to stay again when we next pass through singapore, but only if I can be assured we'd be nowhere near the construction site.

  • Stayed: April 2012, travelled as a couple
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2  Thank runsandjumps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeffRednourHotelMgr, Manager at Regent Singapore, A Four Seasons Hotel, responded to this reviewResponded 23 April 2012

Dear Runs and Jumps,

Thank you very much for your thoughtful review. We appreciate your wonderful feedback and I was very pleased to hear your appreciation of our design and architecture. I am also glad you were able to enjoy breakfast at Basilico and had the opportunity to meet Joseph at the front door - he takes great pride in his work and will be touched by your comments.

I do apologize that your stay was impacted by construction noise. This is most certainly avoidable as more than half of the hotel is unaffected by construction views/noise. When we are aware of this request in advance, we are able to accomodate. Please do let me know upon your next booking (jeff.rednour@fourseasons.com) and I can ensure your request is met.

Thank you once again for your feedback and looking forward to welcome you back to Regent!

Kind regards,

Jeff Rednour
Hotel Manager
Regent Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2012

Service in this hotel was impeccable, from the minute we stepped out of our cab. Our check in was quick and effortless. We were given a twin room (for three people) on the 7th floor. The room was spacious and spotless! The welcome drinks and popcorn were appreciated. The free bottles of water during the turndown service was good, too. We never ran out of toiletries or choice of hot drinks! The free wifi iwas useful for us, too.
The breakfast was great - excellent, tasty food and again, very good service by the staff. Even when it was really busy, we were taken care of. There were so many choose from that it catered for all our tastes. Their desserts are very yummy! The staff at their to go store were so sweet, they gave us a discount!
The quality of service and their food set this hotel apart from the rest. It may be an old design (bdefinitely not shabby) building but it still looks great! And they will really take care of you here.

  • Stayed: March 2012, travelled with family
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Thank anusenvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regent Singapore, A Four Seasons Hotel

Address: 1 Cuscaden Road The Regent Singapore, Singapore 249715, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Singapore
#13 Family Hotel in Singapore
#24 Business Hotel in Singapore
#26 Luxury Hotel in Singapore
#34 Romantic Hotel in Singapore
Price Range: ₹ 11,473 - ₹ 22,418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Regent Singapore, A Four Seasons Hotel 5*
Number of rooms: 440
Official Description (provided by the hotel):
Regent Singapore, A Four Seasons Hotel, is built around a sun-filled atrium that ascends through the building's 12-story interior. Conveniently located in the city's most select area, the hotel is central to the business district and minutes walk to tranquil Botanic Gardens and Orchard Road, Singapore's premier shopping and entertainment hub. ... more   less 
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Also Known As:
The Regent Singapore Hotel Singapore
Regent Singapore, A Four Seasons Hotel
Regent Hotel Singapore
Singapore Regent

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