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All reviews clarke quay premier lounge great location liang court accor member night life restaurants and bars shopping centre fort canning park executive room king bed marina bay sands an upgrade the ground floor mrt station central location buffet breakfast
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Reviewed 3 weeks ago via mobile

This was my first time at the Novotel Clarke Quay and I must say the staff and management were very friendly and flexible. I would also like to thank Ms Carla and Ms Kumi for going above and beyond and being so helpful. I will definetly be returning because of them.

Stayed: October 2018, travelled on business
Thank Wander828150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 3 weeks ago

Dear David M,

Thank you for making us your choice of stay and the pleasure is ours to have been at your service.

Service is a top priority for us and hence we’re pleased to know that Carla and Kumi rendered their service well. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services.

We definitely look forward to the pleasure of serving you again in the near future.

Yours sincerely,
Alan Burrows
General Manager
Novotel Singapore Clarke Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

All I can say is that I was very displeased with the way one of the front desk staff acted. No courtesy, no manners. Surprisingly how she was from a hospitality background. Error caused by Accor group customer care spoiled my holiday. The day was completely ruined. First and last time. Hotel was good overall. Very well located. All other staff was very courteous. However I will never choose the group again. Dissappointed.

Stayed: September 2018, travelled with family
1  Thank sidbis4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 3 weeks ago

Dear sidbis4,

Thank you for your feedback.

We regret to note the issue you encountered with us and would like to apologize for any inconvenience you experienced.
As our Department Head has spoken to you, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay hence please rest assured that your comments have been highlighted for further review and constructive action.

On a positive note, it’s a great delight to know that you loved the location of the hotel as well as the staffs were courteous.
It is our hope that you will give us another opportunity to better serve you in the future.



Yours sincerely,
Alan Burrows
General Manager
Novotel Clarke Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Well located on Clark Quay, this hotel is a bit dated. I stayed 3 night in a premier room and while this is supposed to be their deluxe product, the room showed its age. As a Planitum member of LeClubAccor, I was granted all usual benefits such as welcome drinks, lounge access, late check out and so on. Service wise, the hotel is very good.

The lounge is decent and offer a much quieter environment for breakfast considering how busy/noisy the main restaurant can be. Service in the lounge was top-notch. As we were traveling with an infant and the infant could not access the lounge, the personnel was always kind enough to deliver breakfast things front the lounge to our room (our room was on the same floor as the lounge).

With regards to location, the hotel is directly connected to a mall with a decent choice of restaurant and a large grocery store and there is a subway station within 5 min walking distance.

Stayed: December 2017, travelled with family
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 3 weeks ago

Dear Simon B,

Thank you very much for taking the time to provide us a rewarding review.

It’s a delight to know that the location, facilities and team left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services.

We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future.


Yours sincerely,
Alan Burrows
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We were here for 2 nights and found everything exactly right for a very quick trip. Excellent location to everything. Varied breakfast to fill our stomachs for the day. All staff extremely efficient and willing. I walked from here to Kampong Glam in the afternoon and although it would have been easier to take transport I saw lots of interesting things on the way I would have otherwise never seen. After walking and sightseeing each day it was really good to be 5 mins from the night life then straight to bed. literally minutes to river boats,restaurants, bars and everything you need. Clarke Quay isn't everyone's idea of the best spot to stay but for a short stay it's ideal. MRT next door a couple of minutes. Novatel was everything we needed. The room was spotless and spacious on the 13th floor overlooking pool .Bed very comfortable. Fridge could have been colder but not a drama. The room size was more than big enough with a couch/lounger that was comfortable enough to relax on. To summerise we couldn't find anything at all to complain about. Starbucks and convenience shop basically on site in the undercover pick-up zone. Be aware they don't sell alcohol after 10.30pm (learnt that the hard way)

  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank lookinround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 3 weeks ago

Dear lookinround,

It’s our immense pleasure to have served you and thank you very much for your review.

It's a great pleasure to know that the prime location of the hotel was very convenient for you as well as that the room was spotless and spacious.

On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon.


Yours sincerely,
Alan Burrows
General Manager
Novotel Clarke Quay

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Reviewed 4 weeks ago

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 4 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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