I had a staycation on 20th to 21st Oct 2018 to celebrate my wife's birthday. We booked a suite and it was on the 21st floor with a nice view of the city skyline - the flyer, MBS, the river, Clarke Quay, etc. My personal request to the hotel was also met.
The room was clean and spacious and the attention to detail in terms of the towels, toiletries were there. The customisation of my name on the custom TV menu was impressive. Good location with shopping centre and F&B joins at Clark Quay.
We had friendly staff at the frontdesk and the staff was also attentive to me when I was at the Accor queue. Check in and check out was smooth and easy. Breakfast at the Square restaurant was good. The spread was decent but what I will remember was the friendly staff (Brenda) who kept entertaining my 5 yr old daughter everytime she passed our table and encouraging her to consumer her food. The human touch is always a unique selling point for customer experience.
This stay has been memorable as compared with the previous time I had stayed in the same hotel in the previous year.
Area for improvement: Perhaps allow executive lounge access to families although I understand the target market for this facility are business related. Or perhaps have another lounge access for families then.More