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“nice location, warm and helpful staff”

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Novotel Singapore Clarke Quay
Ranked #73 of 312 Hotels in Singapore
Certificate of Excellence
Phuket, Thailand
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“nice location, warm and helpful staff”
Reviewed 20 July 2012

I had a short stay, only one night but I was very happy with my choice.

Location is great, allow me to be directly in Clark Quay area, not far from Orchard road.

Room are modern, with everything you can hope for when you are on business trip.

Staff, especially Head Concierge were so helpful.

I plan to come back for leisure, I know already where i will stay.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arounfworldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (959)
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Robina, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 July 2012

After a night spent in a hostel and having no sleep we decided to bite the bullet and change to a hotel. The novotel was so reasonably priced at $298 a night (Singapore Dollars). We arrived very tired and desperate for a room and the staff were so friendly and helpful AND they even checked us in early which was greatly appreciated. The pool area was nice, there is free wi-fi in the lobby, the view over looking marina bay sands hotel was spectacular but my favourite part were the soft clean sheets, the soft fluffy towels and the comfortable bed. I could not fault the housekeeping staff as the room was perfectly clean which made our stay even better. Upon checking out the hotel kept our bags as we had a late flight and the gentleman at reception was so helpful by giving us tips and ideas about how to spend our time before the flight. I highly recommend this place to anyone.

Room Tip: Ask for a room on a high floor overlooking marina bay sands as the view at night is spectacular.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissCJ14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
74 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 20 July 2012

It has been a few years since I have stayed at this hotel, due to it having very tired facilities, the rooms needed refurbishment and some other mishaps. Well its still the same except the rooms are fresh but the staff still have no idea of what customer service is and the air conditioning is still not up to standard. Now they are charging for parking and if you have a car and stay for more than one night, you have a to pay each time as they only offer one parking ticket per stay, not per night and though its a small nominal fee, typically as these hotels do...charge for all the extras. Then the breakfast, a vast selection but the most of the hot food was luke warm or just cold and had to ask to reheat or wait to cook a new selection.
Another thing that has not changed, having guests sleep on the couches in the foyer area as they have arrived early before checkin time. One would have thought the management would have woken up over the years and have a special separate area with lounge chairs for guests who arrive early so that they don't take up all the seating area. So value for money and customer service...not really. It is in a great location, but that is all it has going for it.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheStyleTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2012

It was obvious that the management have improvved the quality of service coimpared with 10 months back. The checking In / Out process was much quicker this time round, only took less than 10 mins as compared with over 30 mins previously plus no ready room available despite was at 4pm
The cleaniness of the room provided was also much cleaner this time (not smell of smokes etc...)
The food quality at breakfast was ok, however the waiter were seems to rush its guess by clearing the plate the very moment you put down your spoon. i found that a little anoying at first but later realise it was being practise to all guests. Perhaps the management should review this SOP .
In conclusion, the hotel does have a good location; but don't expect actual 4 stars rating for service and quality

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank HonFromPenang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
1 review
Reviewed 20 July 2012

Like the hotel, stay there twice in July with family. We like the room but the price a bit expensive. No extra pillow on the cupboard, not like when we stayed the first time.

The location is strategic and lots of sightseeing place.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dinoluis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#67 Luxury Hotel in Singapore
Price range (per night): ₹ 10,465 - ₹ 16,602
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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