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“Nice from start to finish”

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Pan Pacific Orchard
Ranked #20 of 306 Hotels in Singapore
Dallas, Texas
Level Contributor
713 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 369 helpful votes
“Nice from start to finish”
5 of 5 bubbles Reviewed 24 April 2012

This was a 2 day stop over, accommodations nice, clean, staff very helpful, location great (shopping eateries & subway all close), breakfast good, we had business needs that the staff made easy + did a great job/follow through...all in all very nice stay.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mi-Dan20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 11 May 2012
Dear Mi-Dan20,

Thank you for your wonderful feedback!

We are pleased to hear that you and your partner enjoyed the convenience of our hotel’s location. My team will be pleased to know that they had left a great impression with the service and cuisine provided.

Once again, thank you for sharing your experience with us and we look forward to be of your service soon.

Warmest Regards,
Justin Style
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,220 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (443)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 April 2012

This the second time we have stayed and this time my son and his family joined us in Singapore.
From the time we checked in our stay was the "total hotel experience". There was a mistake with the booking with my son's suite and after a bit of sorting around they bwere upgraded to the pethouse suite, I would like to thank Siti at the desk for doing this for us as it made our stay such a special one. William, in the Pacific Lounge also took great care of us during the cocktail evenings and the staff in the breakfast restaurant were awesome.
The Pan Pacific Hotel is well worth a visit and you should stay in one of the Pacific Suites as they are very comfortable and well presented.
My 2 year old grand daughter was totally impressed with the large fish tank in th foyer.
Wonderful hotel in a great location.

Room Tip: Pick a Pacific Suite - well worth it.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ross S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 11 May 2012
Dear Ross S,

It is always a pleasure to hear from our regular guests. I am delighted to know that you and your family had an overall positive experience staying with us and I am especially glad to know that you enjoyed all of our Pacific Club benefits. I will definitely share your compliments with Siti, William and the rest of the team.

Once again, thank you for taking the time to share your experience with us and we look forward to welcoming you back very soon!

Warmest Regards,
Justin Style
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 April 2012 via mobile

The employees were very helpful. The suite was very well and tasteful design.
Housekeeping did an outstanding job. The room was clean. Great bathroom amenities.
Breakfast at the Pacific Club Lounge was outstanding. I needed breakfast at 5:30 and the staff at the coffee shop were very helpful evenso they were busy setting up an impressive breakfast buffet. Doorman and bell staff are very friendly and helpful. In short it's a hotel I love to go back.

Stayed April 2012
Helpful?
1 Thank Karl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 11 May 2012
Dear Karl W,

We are thrilled to hear that you thoroughly enjoyed your stay with us during your visit to Singapore.

It is always rewarding to receive acknowledgment of our commitment to create memorable hotel experiences and I am sure the team will be delighted to hear that they had left such a great impression.

Once again, thank you for taking the time to share your wonderful feedback and we look forward to be of service to you again very soon.

Warmest Regards,
Justin Style
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leverkusen
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

My experience as a rare but regular guest with this hotel changed over the years according
to neccessary improvements already implemented., for example a lounge.

As I was informed further upgradings will take place still this year floor-by-floor.

The management will certainly also address a highlight of the hotel: the large swimming pool aera.

One issue had never changed: the : the reception at the lobby and by the reception had been- in most of the cases- overwhelming , a reason to remain a loyal guest and recommend this place to friends of mine--last but not least for the ideal location very close to Orchard Rd.

Room Tip: Since years I prefer the corner rooms /suites starting from at least 10th floor upwards. Higher f...
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  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reinhard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 3 May 2012
Dear Reinhard C,

It is always a pleasure to hear from our regular guests and I am delighted to know that you had an excellent experience staying with us. It’s even more rewarding to know that you will be recommending us to your friends. At Pan Pacific Orchard, we are constantly working towards enhancing our facilities and services to deliver the best guest’s experience.

Once again, thank you for sharing your experience with us and we look forward to the welcoming you back for another enriching and refreshing Pacific experience very soon.

Regards,
Justin Style,
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dubai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 April 2012

Great hotel in good location for night life & shopping

Clean rooms , with great showers , wi fi and attentive staff

Excellent front staff and lobby area , fun and good at thier jobs

Good food and worth trying

Good value for money & ok both for business & family

Room Tip: join the gha rewards programme
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevekDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 3 May 2012
Dear steveDubai,

Thank you for choosing Pan Pacific Orchard as your preferred accommodation during your recent visit.

We are pleased to hear that you enjoyed the convenience of our hotel location. Your kind words will be shared with our associates and I am sure they will be delighted to know that they had created a memorable hotel experience.

Once again, thank you for taking your time to share your experience with us and we look forward to your return very soon.

Warmest Regards,
Justin Style
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
Price range (per night): ₹ 11,277 - ₹ 19,912
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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