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“Permanent improvements in various aereas to be highlighted!”

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Pan Pacific Orchard
Ranked #27 of 308 Hotels in Singapore
Leverkusen
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Permanent improvements in various aereas to be highlighted!”
Reviewed 11 April 2012

My experience as a rare but regular guest with this hotel changed over the years according
to neccessary improvements already implemented., for example a lounge.

As I was informed further upgradings will take place still this year floor-by-floor.

The management will certainly also address a highlight of the hotel: the large swimming pool aera.

One issue had never changed: the : the reception at the lobby and by the reception had been- in most of the cases- overwhelming , a reason to remain a loyal guest and recommend this place to friends of mine--last but not least for the ideal location very close to Orchard Rd.

Room Tip: Since years I prefer the corner rooms /suites starting from at least 10th floor upwards. Higher f...
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  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reinhard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 3 May 2012
Dear Reinhard C,

It is always a pleasure to hear from our regular guests and I am delighted to know that you had an excellent experience staying with us. It’s even more rewarding to know that you will be recommending us to your friends. At Pan Pacific Orchard, we are constantly working towards enhancing our facilities and services to deliver the best guest’s experience.

Once again, thank you for sharing your experience with us and we look forward to the welcoming you back for another enriching and refreshing Pacific experience very soon.

Regards,
Justin Style,
Rooms Division Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (455)
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dubai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2012

Great hotel in good location for night life & shopping

Clean rooms , with great showers , wi fi and attentive staff

Excellent front staff and lobby area , fun and good at thier jobs

Good food and worth trying

Good value for money & ok both for business & family

Room Tip: join the gha rewards programme
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevekDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 3 May 2012
Dear steveDubai,

Thank you for choosing Pan Pacific Orchard as your preferred accommodation during your recent visit.

We are pleased to hear that you enjoyed the convenience of our hotel location. Your kind words will be shared with our associates and I am sure they will be delighted to know that they had created a memorable hotel experience.

Once again, thank you for taking your time to share your experience with us and we look forward to your return very soon.

Warmest Regards,
Justin Style
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
116 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 6 April 2012

The Pan Pac Orchard is in a great location right on Orchard Road close to the MRT, it was competatively priced and the service was great. The room's had everything in them you could need and the staff were always friendly and helpful.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 3 May 2012
Dear Angela J,

It was a great pleasure to have you as our guest at Pan Pacific Orchard during your recent visit to Singapore.

I am delighted to hear that you had a pleasant stay and enjoyed the hotel’s convenient location and proximity to Singapore’s shopping haven – Orchard Road.

Thank you for taking your time to share your experience with us and I hope that the team here at Pan Pacific Orchard will have the opportunity to welcome you back again!

Warmest Regards
Justin Style
Rooms Division Manager
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Haifa, Israel
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 April 2012

Stayed for 3 nights. Hotel is clean, tasty food, good service. Wi-fi was available in the room. Privilege status makes your staying more comfortable. Fitness room gear is very good. Swimming pool is clean; about 20 m long and 1.4 m depth. Water without chlorine taste gives a great sensation
There is very comfortable dressing room with shower. Steam sauna just great; dry sauna has about 82 C - was weak for me, benches needs some cleaning. I prefer dry sauna above 100C. Hotel is well situated.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sr887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 23 April 2012
Dear Sr887,

Thank you for choosing Pan Pacific Orchard as your preferred accommodation during your recent visit to Singapore.

We are delighted to hear that you enjoyed your stay and the facilities. At Pan Pacific Orchard, we are constantly working towards enhancing our facilities and services to deliver the best guest’s experience. I have highlighted your feedback to the team and we will look into those areas immediately.

Once again, thank you for taking your time to share your experience with us and we look forward to the opportunity of welcoming you back very soon.

Warmest Regards,
Justin Style
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 March 2012

This is a well priced hotel in a good location just off Orchard Rd. the room was very spacious with a lovely bathroom and the friendliest and most helpful staff, nothing was too much trouble. Our first night we had a problem with our hot wet, which was promptly fixed and the next day when we returned the management had put a delicious dessert tray in our room with an apology letter. The restaurant was fabulous with the best value for money Buffet Dinner with the most stunningly presented food I have ever seen and the selection was incredible. The pool was lovely and refreshing to dive into after traipsing around in the humidity which is the only downside of Singapore. I am already keen to go back to this lovely hotel and city.

Room Tip: It never hurts to ask for an upgrade. We also wanted a late checkout as we had a late flight and we...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank koscar2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 23 April 2012
Dear koscar2000,

We are delighted to hear that you enjoyed your stay with us at Pan Pacific Orchard. It is always a joy to receive acknowledgment on our commitment to create memorable hotel experience from our guests. It’s even more rewarding to know that you will be coming back to stay with us again. I will definitely pass on your compliments to the culinary team. I’m sure they will be happy to know that they have left such a great impression.

Once again, thank for you staying with us and we look forward to your next visit!

Regards,
Justin Style
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#13 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#27 Luxury Hotel in Singapore
Price range (per night): ₹ 10,666 - ₹ 19,069
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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