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Reviewed 9 March 2021

The staff is extremely friendly and welcoming. I am very impressed that every staff put on a smile and gave warm greetings like "How was your day?"< "Have a good day!" from those at the entrance of the hotel to those who used the elevator. Also the housekeeping staff was patient in understanding my requests despite of them being busy as it was weekend.

I want to especially thank Kimmy who is friendly and has good customer service, she offered some suggestions on the room upgrade which I did not consider beforehand.

Keep up the good service and will definitely return.

Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Trustsolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 11 March 2021

Dear Trustsolo,

Thank you for taking time to share your review.

It is a joy knowing that you had a 5-star experience while staying with us and that our friendly team was of great assistance throughout your stay. Rest assured we will relay your kind compliments to Kimmy for her excellent service.

Looking forward to welcoming you back again in the near future.

Inspiringly yours,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021 via mobile

It was a pleasure to have stayed in Parkroyal @ marina bay. The staffs are very friendly and no fuss in checking in or getting our bag delivered to our room. From this stay, our family actually got the honour to get to know Mr Suresh Singh the chef concierge. He is polite, friendly and offer help to us and my son loves to look for him during the stay. We would love to go back again in the future.

Date of stay: February 2021
Trip type: Travelled with family
Thank joanna_cwh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 10 March 2021

Dear joanna_cwh,

Thank you for sharing this review on TripAdvisor.

We are delighted to hear that you had a pleasant stay with us and that our friendly team was of great assistance to you throughout your stay. Rest assured we will relay your kind compliments to Mr Suresh Singh for his excellent service.

Looking forward to welcoming you back again in the near future.

Inspiringly yours,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

The hotel has been fully renovated recently and transform into a garden paradise hotel with greenery design. The staffs are knowledgeable and helpful in answering hotel guests enquiry.

The room size is good and i liked the RO water feature in the washroom. A slight concern with the room is the soundproof quality. I could hear quite clearly from next door and the issue likely come from the connecting door.

Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Roadrunner_552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 10 March 2021

Dear Roadrunner_552,

Thank you for taking time to share your review.

We are pleased to hear that you enjoyed your stay with us especially highlighting our newly renovated hotel and our friendly team. Rest assured we will relay your feedback to the relevant departments for further improvement.

Nevertheless, we hope to welcome you back again in the near future.

Inspiringly yours,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

Went back to celebrate our first wedding anniversary with a staycay. Was pleasantly surprised with a complimentary room upgrade and an anniversary cake and small gifts from the hotel all thanks to our wedding coordinator (Sharon)! It made the experience so much more special! The hotel staff are all very friendly and helpful with all our request and they even made an effort to call to check that everything was alright! Would definitely recommend the hotel to our friends and relative. Will indeed be looking forward to stay there again sometime soon! Once again appreciate the effort and help from everyone at Park Royal Collection Marina Bay.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Zhal2919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 10 March 2021

Dear Zhal2919,

Thank you for taking time to share your review.

We are delighted to hear that you had an enjoyable stay with us and that our friendly team was of great assistance to you throughout your stay. Rest assured we will relay your kind compliments to Sharon for her excellent service.

We look forward to welcoming you back again in the near future.

Inspiringly yours,
Melvin Lim
General Manager

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Reviewed 6 March 2021 via mobile

My husband and son love this place. The room is cosy yet there are still ample space to move about. Love how the room was designed with the corner that can be used as sofa or bed. The staff are all so friendly and smiley despite the crowd. They make sure you are well settled in and comfortable during your stay. The location is good as is near many amenities like food and shopping and public transport.

Date of stay: February 2021
Trip type: Travelled with family
Thank JiayiRebecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 10 March 2021

Dear JiayiRebecca,

Thank you for taking time to share your review.

We are pleased to hear that you had a wonderful stay with us especially highlighting our spacious rooms, friendly team and our convenient location situated near to shopping malls and transportation.

We look forward to welcoming you back again in the near future.

Inspiringly yours,
Melvin Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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