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Marina Mandarin Singapore
Ranked #47 of 312 Hotels in Singapore
Certificate of Excellence
Dordrecht, The Netherlands
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“There are better ones for less”
Reviewed 26 July 2012

I stayed here three nights because I came to Singapore to attend my cousin's wedding at a nearby hotel. It's a five stars hotel, so what could go wrong?

The check-in counter isn't at the ground floor, which is a bit unusual but not unheard of. The staff was quite friendly at the check-in counter. What strikes me is that the atrium in the middle of the hotel is poorly lit, as if they are hiding something. The whole atmosphere felt rather strange because of the darkness.

My room was pretty big, however the interior is very outdated. The bathroom could get some serious cleaning. The white silicon seals in the bathroom are brownish and molds. The shower cabin is the worst. If you look closely, you will see countless of black dots littering the walls of the shower cabin. THESES ARE MOLDS!!! I understand that Singapore is a very humid place, but I dood expect a bit of hygiene in a 5 stars hotel like this. Really disappointed!

The internet facility is very poor as well. My room comes with internet for 4 consecutive hours a day. This means that if you logon in the morning and then at night, that you have to pay for the second session. Really weird. Although my room comes with internet, I was almost charged for it at check-out. Luckily I checked the bill and reminded them that internet was included.

Overall, a very dissatisfied stay.

  • Stayed May 2012, travelled as a couple
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Helpful?
3 Thank Y002Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (917)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2012

Waited 10 minutes at the reception without being acknowledged by the receptionist. We were told we got the premium room because they let us wait. The TV signal was poor in the room and the view was obstructed by a wall. Bathroom floor is polished marble Beware if you travel with children or you have a certain age.

The next morning we took breakfast in an area where staff was banging dishes and utensils. We returned to the hotel 30 minutes before leaving and the men who was cleaning the room wanted us to wait for him to finish cleaning.

Glad it was a short stay


  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arina01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
142 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 21 July 2012

I stayed at this hotel as I was in Singapore for 1week on business. The hotel is very clean, on arriving at reception you are taken to your room for checking in. Reception staff were very pleasant and spoke good English. The room was in need of redecorating, there were marks on the carpets and walls. The air conditioning was either on or off. The bathroom was clean, but as mentioned in the previous review there were little flies in the bathroom?? The wifi in the hotel worked well. The breakfast had lots of choice and was good and the service was prompt. In the evening I ate in the bar and listened to the pianist. Food was very good in the bar and the service was excellent. Hotel ok for business but if I was on holiday I was stay at the Mandarin Oriental or the Intercontinental.

Stayed July 2012, travelled on business
Helpful?
Thank KarenBateman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 21 July 2012

We stayed for 2 nights and were upgraded to a superior room on the 19th floor. The room was a bit shabby with quite a big stain in the middle of the carpet and the bathroom tiles were grotty. Unfortunately on both nights we had problems with our lights turning themselves on in the middle of the night - 3 times on the first night and twice on the second night, (despite maintenance supposedly fixing the problem after the first night). When I checked out I received an apology but no compensation (when we had a much less intrusive problem at another Singapore hotel they wiped off the bar bill for us). I was disappointed in how the problem was handled.

We were there at the end of their celebrations for their 25th anniversary. The hotel has supposedly undergone a facelift but looked a bit dated. The pool was nice though. The breakfasts were very good and the staff there were excellent.

The hotel is handy for walking to Marina Bay.

  • Stayed July 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank vodkatonicsunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rosebud
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 July 2012

Marina Mandarin has received a Basic Makeover but apart from some of the Lucky Rooms with a View it is very bad value for money.
Spend your spare time waiting in reception waiting to either check in or check out..Lack of Staff
Try phoning for assistance eg. Ice Bucket you will get through to an answering machine and never receive the ice. Beds are not particulary comfortable and bathrooms tired.
The Hotel is overdue for a Big Refurbish for the prices it charges.
I am a frequent traveler and will not be returning

Room Tip: Insist on a View of the Water
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosebudadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marina Mandarin Singapore

Property: Marina Mandarin Singapore
Address: 6 Raffles Boulevard,Marina Square, Singapore 039594, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Romantic Hotel in Singapore
#25 Spa Hotel in Singapore
#44 Family Hotel in Singapore
#46 Business Hotel in Singapore
#47 Luxury Hotel in Singapore
Price range (per night): ₹ 11,166 - ₹ 21,774
Hotel Class:5 star — Marina Mandarin Singapore 5*
Number of rooms: 575
Official Description (provided by the hotel):
An acclaimed award winning five star luxury hotel in the heart of the city, Marina Mandarin Singapore offers breathtaking views of of the Marina Bay and financial district, as well as convenient access to the Marina Square Shopping Mall, and is minutes away from Sands Expo & Convention Center and Suntec Convention & Exhibition Centre. Directly opposite The Esplanade, Singapore's performing arts centre, the hotel is also within walking distance to attractions such as Gardens by the Bay and the Singapore Flyer, and is perfectly situated right on the trackside of the annual Singapore Grand Prix Formula One race ... more   less 
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Also Known As:
Marina Mandarin Singapore Hotel Singapore
Mandarin Hotel Singapore
Mandarin Singapore
Singapore Mandarin
Marina Mandarin Hotel Singapore

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