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Marina Mandarin Singapore
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Reviews (6,673)
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3,157
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4,888 - 4,893 of 6,673 reviews
Reviewed 24 July 2012

Waited 10 minutes at the reception without being acknowledged by the receptionist. We were told we got the premium room because they let us wait. The TV signal was poor in the room and the view was obstructed by a wall. Bathroom floor is polished marble Beware if you travel with children or you have a certain age.

The next morning we took breakfast in an area where staff was banging dishes and utensils. We returned to the hotel 30 minutes before leaving and the men who was cleaning the room wanted us to wait for him to finish cleaning.

Glad it was a short stay


  • Stayed: July 2012
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1  Thank Arina01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2012

I stayed at this hotel as I was in Singapore for 1week on business. The hotel is very clean, on arriving at reception you are taken to your room for checking in. Reception staff were very pleasant and spoke good English. The room was in need of redecorating, there were marks on the carpets and walls. The air conditioning was either on or off. The bathroom was clean, but as mentioned in the previous review there were little flies in the bathroom?? The wifi in the hotel worked well. The breakfast had lots of choice and was good and the service was prompt. In the evening I ate in the bar and listened to the pianist. Food was very good in the bar and the service was excellent. Hotel ok for business but if I was on holiday I was stay at the Mandarin Oriental or the Intercontinental.

Stayed: July 2012, travelled on business
Thank KarenBateman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2012

We stayed for 2 nights and were upgraded to a superior room on the 19th floor. The room was a bit shabby with quite a big stain in the middle of the carpet and the bathroom tiles were grotty. Unfortunately on both nights we had problems with our lights turning themselves on in the middle of the night - 3 times on the first night and twice on the second night, (despite maintenance supposedly fixing the problem after the first night). When I checked out I received an apology but no compensation (when we had a much less intrusive problem at another Singapore hotel they wiped off the bar bill for us). I was disappointed in how the problem was handled.

We were there at the end of their celebrations for their 25th anniversary. The hotel has supposedly undergone a facelift but looked a bit dated. The pool was nice though. The breakfasts were very good and the staff there were excellent.

The hotel is handy for walking to Marina Bay.

  • Stayed: July 2012, travelled with family
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1  Thank vodkatonicsunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2012

Marina Mandarin has received a Basic Makeover but apart from some of the Lucky Rooms with a View it is very bad value for money.
Spend your spare time waiting in reception waiting to either check in or check out..Lack of Staff
Try phoning for assistance eg. Ice Bucket you will get through to an answering machine and never receive the ice. Beds are not particulary comfortable and bathrooms tired.
The Hotel is overdue for a Big Refurbish for the prices it charges.
I am a frequent traveler and will not be returning

Room Tip: Insist on a View of the Water
  • Stayed: July 2012, travelled on business
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Thank rosebudadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

Arrived at check in desk at 4 pm...check in was efficient and friendly. I asked for an upgrade to our room (hubbys PA had booked a deluxe room), and I was able to get us a Meritus Club Room on the 21st floor. The Club Room makes a huge difference. We got free wifi for our entire stay, breakfast in the club every morning, cocktails every evening, quiet check in and check out, laundry 2 pieces a day.

The hotel is wonderful. Large seating areas all over so it never feels crowded. It was 98% full the time we were there and we didn't know it. Friday night is Ladies night in the bar area and there are free drinks for the ladies. Good fun , and there is a great buzz. Every night there is a pianist and a singer who generally sing until 11 pm, sometimes later. We could hear them on the 21st floor outside our door so I would imagine that lower floors might find this a small problem.

The pool area is lovely. Pool is nice and cold on the hot days. Lots of beds, and lots and lots of towels available. The pool bar is nice altho we thought the awnings could be spruced up a bit and some of the surrounding building could do with some painting. The two guys in the bar are great fun and terribly friendly to everyone.

Our room was stunning. View of the Marina Bay Sands and beyond. Very very comfy bed. Bathroom was fabulous, one of the best we have seen. Cleaning service twice a day, in the evenings they left an ice bucket for us full of ice, and placed water bottles (complimentary every day) beside our bed. This was a lovely touch we thought. Laundry which was free was collected every morning and left back that evening. Excellent service.

One special word of mention must go to the ladies in the Meritus Club. We have travelled extensively and I don't think we have every come across such friendly, genuine, professional people ever. Frisca, Sunny and Karez would greet us every morning by name, and every evening they would chat about our day and give us info if we needed it. I genuinely felt at the end of the 9 day stay that we were leaving friends behind. That type of service is extraordinary and I hope the management of the hotel realize how truly wonderful these ladies are.

Drinks at the hotel and food are expensive but then Singapore is very expensive. I do think that perhaps they should offer bottles of Tiger Beer in the bar area instead of small cans. Cans look a but cheap...just a small point tho.

All in all we would highly recommend the Marina Mandarin Hotel. We look forward to going back soon.

Room Tip: Meritus Club Rooms are on 20th and 21st Floor.. excellent rooms with terrific access to the Meritius Executive Lounge. Worth every dollar.
  • Stayed: July 2012, travelled as a couple
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4  Thank scarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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