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All reviews mrt station balestier road shuttle service shuttle bus accor hotels free wifi rooms are small minute walk handy phone basic amenities comfortable stay buffet breakfast is front office staff check in was smooth decent hotel food court your luggage
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Reviewed 13 July 2012

Good hotel, clean, room space little bit small but enught for 2 person
Problem, taxi driver's known as Ibis Balester not Ibis Novena

  • Stayed: July 2012, travelled with family
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Thank Wishnu161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 July 2012

Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive and constructive feedback so enable us to improve further.

I will share your comments with the Housekeeping Team. I am sure that this feedback will serve as an encouragement and a great motivation to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2012

first, the good things:
- comfortable blanket, hardwood floors, free wifi, helpful staff,

now the bad things:
- shower temperature fluctuated WILDLY. getting scalded is NO FUN. Ibis, spend a couple extra bucks and get thermostats on your shower fixtures!!!
- there was a clump of long woman hairs in the shower drain (eww)
- far walk in hot singapore sun from novena MRT
- air con malfunctioned often. (was not able to set the temperature cooler)
- creepy asian-fever promo posters all over the hotel with a jewish guy and a chinese girl

i know this is a budget business hotel, but for an Accor brand and for singapore, these problems are unacceptable.

  • Stayed: June 2012, travelled solo
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1  Thank taipa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

We are sincerely concerned and apologise that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-fo@accor.com

Looking forward to hear from you soon.

Thank you.

Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2012

ibis style. The room is pretty small. It's quite a distance to the nearest mrt, but it's no problem here in sg, right? They provide you a shuttle to orchard road and nearest hospitals. The staffs are friendly and will likely to help you as much as they can. Nearby is a shopping center where you can reach by taking the shuttle, and convenient stores are within walking distance. It is good for Mt.E patients, as it is near and it has just open its new building in Novena.

  • Stayed: July 2012, travelled with family
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Thank Vleur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive and constructive feedback so enable us to improve further.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement and a great motivation to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

It's considered as a good 3* hotel, overall I'm happy even though the distance to the nearest mrt took me more than 5min but good for exercise, few things to share:
- the breakfast menu was similar everyday except the noodle
- the housekeeping did not do much cleaning except the bed and the bathroom
- the shuttle service was fine until one time it didn't follow the timing schedule but this could be an isolated case

Overall, I don't mind coming back to this hotel

  • Stayed: July 2012
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1  Thank Cupidrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive and constructive feedback so enable us to improve further.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement and a great motivation to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

Rooms clean but tidy(IBIS STYLE).about 10 minutes walk from NOVENA MRT or you can take bus no.21,131 from the busstop in front of the hotel to NOVENA MRT(just 2 station from ORCHARD)

  • Stayed: July 2012, travelled as a couple
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1  Thank buzzyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 July 2012

Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive and constructive feedback so enable us to improve further.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement and a great motivation to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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