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All reviews mrt station balestier road shuttle service shuttle bus accor hotels free wifi rooms are small minute walk handy phone basic amenities comfortable stay buffet breakfast is front office staff check in was smooth decent hotel food court your luggage
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Reviewed 29 June 2011

Actually the staffs is good, but not really for the hotel.
As the new hotel, this hotel still need many improvements.
Frist, there is no lobby there ! so we must standing so long just for check in.
second, the room and the bathroom is very small, we can't enter it easily.

third, the WIFI is not really good, I asked the staff but they still can't help much, so I tried many times by myself until I can use the WIFI

last, the location is bad. So far for MRT station, and if we use taxi to this hotel is so hard. The driver even don't know about this hotel's location.

So I think this hotel not really reccomended, still need improvements.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Niqqz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Guest Services at ibis Singapore Novena, responded to this reviewResponded 5 July 2011

Dear Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

We are sincerely concerned and apologise that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-GM1@accor.com

Looking forward to hear from you soon.

Thank you.

Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2011

We stayed for one night in May 2011 and I was very happy to leave. The rooms were small, reasonably clean and okay, but I expected more from a new hotel.
There was wifi available in rooms and free computers in the lobby, but it was very crowded and very busy. The staff were reasonably friendly but not particularly helpful.
My main complaint was with breakfast. The restaurant was very crowded and we had to wait for ages for a table to become available. There was no area to wait in and we were constantly being bumped by people walking in and out of the restaurant. We wouldn't have waited if we hadn't already pre-paid for breakfast. For four people, breakfast was $S60. Reasonably priced if the food was okay, but between the four of us, we had two glasses of juice, two coffees and a marmalade toast. The rest of the western food was completely inedible. Very unpleasant.
Overall, I wouldn't recommend this hotel.

  • Stayed: May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank CherieA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Guest Services at ibis Singapore Novena, responded to this reviewResponded 27 June 2011

Dear Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

We are sincerely concerned and apologise that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-GM1@accor.com

Looking forward to hear from you soon.

Thank you.

Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2011

Being a new hotel, we thought we were getting excellent value for money. The room and bathroom was small, however not really an issue to us (unlike some other reviews). Our problem was with the complete lack of soundproofing in the rooms. A family with small children that were staying on the same floor considered it appropriate to run around screaming down the hallway until 11pm at night and again when leaving at 4am. I am a pretty heavy sleeper but honestly, it was like the people were in the room with us. Management need to seriously look at soundproofing the doors at least if they want return custom...

We checked in under the Member's 'STAY, SPIN & WIN' Promotion + FREE 1-Day City Tour, Breakfast & Internet at an average cost of $140 per night. We had to ask for our 1-Day City Tour pass. Who knows what the "spin and win" component of the package was - yes we could have asked but we were new to Singapore and getting the simplest of directions seemed to get lost in translation.

I was disappointed that there were no travel brochures or city maps available. Being first time visitors to Singapore with no real planned itenerary it was pretty difficult to find our way around. Staff seemed unwilling to order taxi's - rather, sent us out into the heat to flag one down - which was pretty difficult. Taxi drivers didn't know where the hotel was either...

Breakfast was ok. Food at the Hotel (Lunch) was below average and very much overpriced. We were allowed a late checkout which was definately an upside to the hotel.

I dont particualrly like writing bad reviews, but after two weeks in Cambodia and the previous night at Pullman Bangkok King Power, this place was a real disappointment.

  • Stayed: April 2011, travelled as a couple
    • Value
    • Sleep Quality
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    • Service
3  Thank Rollyk1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Guest Services at ibis Singapore Novena, responded to this reviewResponded 16 June 2011

Dear Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

We are sincerely concerned and apologise that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-GM1@accor.com

Looking forward to hear from you soon.

Thank you.

Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2011

Booked to stay for a 8 day period in May through an online opening special for Ibis Novena Singapore. The room was smallish (to be expected from the Ibis chain) although the fittings and bed were well appointed. Comfortable bed & pillows too (which can be a tussle at some other hotels). Room was kept cleaned in all that time and even though our room was on the 5th floor, the traffic noise level was muted.
One downside at this hotel was the noticeable noises coming through the gap of the door and the corridor. With a steady stream of guests from tour groups, there were relatively loud noises late in the evening and early morning due to uncontrolled talking with no consideration for guests having a quiet time or trying to sleep.
Free wi-fi access at rooms and common areas with 2 large Mac desktops available at the foyer. Nice touch.
Iron & iron board were provided by house-keeping when requested. This is better than using a common ironing room.
Surrounding local eateries offer cheap and excellent value for food and what a great way to immerse in the local environment.
Hotel is a short (under 10 mins) uphill walk to the nearby MRT station & from there one can reach a large part of Singapore via the rail network. Orchard district is only 1 - 2 stations away where shopping and dining outlets are in plenty supply. Access to taxis from Ibis Novena is as easy as walking to the main street (Balestier Rd), some 40 steps from the hotel's foyer and there was hardly any waiting time for taxis (even at the early hour of 5 a.m. which we had to avail ourselves one morning).
Front desk staff were polite and helpful when service was ever needed from them.
If staying away from Orchard area whilst in Singapore is your preference, Ibis Novena Singapore is one hotel I would recommend.

Room Tip: Ask for rooms located away from Balestier Rd
  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank ASWY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Guest Services at ibis Singapore Novena, responded to this reviewResponded 16 June 2011

Dear Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your recent stay with us.

We are pleased to learn that you enjoyed every other aspect of your stay with us and our confident Hosts delivered warm, friendly and efficient customer care.

Your positive feedback has given all of us the inspiration to continually strive for service excellence. We are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

If you wish, you can contact us directly on H7451-GM1@accor.com for your future bookings with us.

Thank you,
Guest Services Team.

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Reviewed 13 June 2011

Stayed at the Ibis Novena for five nights. Found the rooms similar to all the Ibis-es that we;ve been in. Price is slightly cheaper than the Ibis Hotel Bencoolen and after staying here for five nights the reason seems obvious. Getting transport here is terrible. You would have to walk around ten minutes going uphill to get to the nearest MRT station. And taxi drivers in singapore does not seem to keen to send us back to the hotel at night. One even got lost looking for the hotel. However, i believe its a small price to pay if you want to get a cheap international hotel in Singapore as this country is very expensive when it comes to hotels. So for us the only downside is the location. Other than that, this hotel delivers as other Ibis hotel delivers. Cheap quality hotels at an affordable price. And most importantly, this hotel provides free Wi-Fi as I know most hotels dont.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank jerrykuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Guest Services at ibis Singapore Novena, responded to this reviewResponded 16 June 2011

Dear Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your recent stay with us.

We have taken note of your comments on the transportation issue and we are continually working closely with taxi companies to create awarness of our hotel. Please rest assured that we will make every efforts to improve our facilities and services to meet our guests' expectations.

On a more positive note, we are pleased to learn that you enjoyed other aspects of your stay with us. Please accept our best wishes and we look forward to welcoming you back to Ibis Singapore Novena in the near future.

Thank you
Guest Services Team.

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