This hotel opened almost 2years ago. I stayed there few months after they opened & then again quite recently. Nothing has changed. Taxi drivers still get lost & drive around in circles trying to get there. There is no one to welcome you at the driveway. It's ok. I may not be important. But at least someone to assist me with the luggages? Where is the service?
Only 1 Front Office staff & she is busy on the phone with another couple waiting to be assisted.
After a long long wait finally on the way to my room. I remembered the first time i stayed there i was assisted with my luggages & even walked to my room. This time nothing was even offered. It's ok. Like i said, i may not be important. On the way to the room the corridors were littered with dried up glasses of wines, pizza boxes & even worst!!! Left over food!!! Absolutely Disgusting!!! There was even a bad smell when i passed by one left over food tray outside a room. My room door handle was exactly the same as the first time. Hanging loose & may drop off anytime. It's either the same room if not all the door handle are all broken. Nice room like the last time but not clean. Stains on the sheets. Ball of dust behind room door & under the writing desk. Very surprised they still have not fixed the mirror for shaving in the bathroom & still no ironing board in the room(very basic for a 5* hotel) & it takes forever when you order one BUT i have no choice! Good that they fixed the heater(no warm water the last time)
Breakfast:C'mon you can do better for $300++ per night! No quality!!! Low quality!!! Street food in some cities are of better quality! Very disappointed! Finally check out & it takes forever! No one helps or even offers luggages assistance AGAIN!!! Thought my frustrations will be over soon & head to the driveway & no taxis!!! I have to "book one" & wait for another 10mins for one!!! FYI: I'm a very patient person & don't usually demand anything BUT these are very basic service a 5* star hotel would provide OR these are a few very basic expection anyone would have if they are paying $300++ per night. If you can't provide the very basic. You should revaluate your star ratings & stop giving your guests like me false hopes. I'm sure anyother guests will agree to this. Hope to see improvements in future. Thank-you.
- Official Description (provided by the hotel):
- Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more less
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- Also Known As:
- Hotel Fort Canning Singapore