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“Great stay bit needs mre atmosphere”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 308 Hotels in Singapore
Certificate of Excellence
Tonbridge, UK
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great stay bit needs mre atmosphere”
Reviewed 24 April 2012

Stayed here for two days on business. The hotel, rooms and facilities are excellent however it could do with a bit more personality.

The main concourse between the towers has the feel of a well designed airport rather than a luxury hotel.

Service from staff was very good with every member encountered being polite and helpful.

Tips for guests:

If you are staying in tower 3 get your taxis to and from the taxi rank at this end of the building as it saves a walk and the queues are shorter.

The hotel is a fair walk to the CBD in the heat and rain so you are more likely to need taxis than in more central hotels like the Fullerton.

If you need to shower or change for an evening departure ask for access to the departure suite on in tower 1 where there are showers and complementary tea, coffee and water.

Overall a nice place to stay just lacks a little character other than the wow factor of the external architecture.

Room Tip: If you want a balcony go for a sea view if not go for the city view, which is more spectacular.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beetleboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 27 April 2012
Dear beetleboy, thank you for taking the time to share your review and tips here. I am delighted that you had a pleasant stay with us and I am especially heartened to learn that our Team Members succeeded in making your stay a comfortable one. I hope to welcome you back to Marina Bay Sands in the future.
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Auckland Region, New Zealand
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 April 2012

All is as shown or publicized in media... infinity was the level of contentment when I was at Infinity Pool on the skydeck... had booked 3 rooms with city view for me and my colleagues...

Definitely returning with family soon there-after.

Mall has excellent choice for shopping if you r a shopper or ve a fellow companion... beware keep extra stash hidden for backup.

Very amusing Laser and Lights show in evening... pool open till 11pm making it a great cut-loose after work. Good outlets for food catering to both pricey and economical (avg $15 per person per meal) choices based on your pocket requirement.

Room service or even other fringes where ideally mark-ups are high at a 5 star facility are infact very affordable but then it allows the Hotel to earn alot of extra revenue from guests.

Staff are very courteous and take time to greet you even you pass them by in Hallways...Rest all the same in terms of fringes plus a little more when it comes to being a 5 star but then again it shows it culture coming Vegas where things are done a little extravagantly!!

Room Tip: Higher floors definitely pay the extra for city view as you get the Laser Light show from your room...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BestAccountant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 27 April 2012
Dear BestAccountant, I appreciate your wonderful review and I am glad to hear that you would like to visit us again with your loved ones. I am especially heartened to learn that our Team Members succeeded in providing you with personalized service during your stay. I look forward to welcoming you and your family back soon.
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Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2012

MBS is not just a hotel accommodation facility, but a mini city in its own right.
The Shoppes at Marina Bay Sands offer all the global brands under one roof, including the LV flagship store, Gucci, Bottega Vaneta, Prada, Rolex and Patek Philippe.
It boasts one of Singapore's few casino and includes its very own MRT station.
The Skypark on the 57th floor gives amazing views of the city, although the pool would benefit from some heating. Singapore weather, as overcast as it is some times, does not allow the sun to heat the pool to a pleasant temperature.
Even though the Singapore MRT is so efficient, access to City Hall or Orchard MRT requires a couple of train changes.
The rooms are comfortable and always clean. Service is quick, professional and very friendly. Staff go out of their way to ensure your stay is made pleasurable and one to remember.
And the scent emitted at the Check-in counter at Tower 1 is devine.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Billyboykid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 27 April 2012
Dear Billyboykid, thank you for your review. I am delighted that you had an enjoyable experience during your recent visit and there is no greater satisfaction than receiving kind words from a valued guest.

Your compliments on our Team Members’ service standards will be an added boost to our efforts in creating once-in-a-lifetime experiences for our guests. I look forward to welcoming you back to Marina Bay Sands soon.
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Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 April 2012

I've been staying here few time, and every time I've not been disappointed by them as the services is real good. The room service food is nice especially the je yuk book um, n lamb rack, will come back for this hotel again for sure

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kwputt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 25 April 2012
Dear kwputt, thank you for your continuous support. I am heartened to hear that our high service standards continue to make an impressive mark on you. We value your patronage and I look forward to welcoming you and your family back to Marina Bay Sands soon.
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Atlanta, Georgia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 April 2012

I was on business travel, staying for a week. I had requested king room, high floor, smoking (don't judge me), with city views, and all requests were honored when I checked in. It was very late in the evening (early morning) and check-in was quick and painless. The room was on the large size, very clean, wonderful view of the city through the large windows. Bathroom was large and spacious, with a stand-alone deep tub and a large walk-in shower with bench. Room had a couch with coffee table, desk with multiple jacks, plugs, adapters, etc. Internet was both wired and wireless, and consistent with no issues. Bed was very comfortable with plenty of pillows. My room had both a cappuccino maker and the standard kettle for heating water, with complimentary "pods" (good) and instant coffee (average), tea, etc. - I had co-workers in the same hotel who said they did not have the cappuccino maker in the room. As others have mentioned, careful on ordering food and drink... anywhere in the hotel. My first morning I went to the spectacular roof Sky Park for breakfast/brunch. After getting told I wasn't allowed in the "Club" restaurant - whatever - I went down to the one on end for us common people :) I always like to take a look at the spread before committing and while it looked average/above-average the price for the lowest tier was $88 SGD ($70 USD) - and went up from there (if you wanted to add alcohol). A lot to pay for the view. The downstairs large main restaurant was about 1/2 the price for a better selection. In my opinion, all the food/drink is expensive throughout the property (in USD of course). Overall, I like the hotel, the architecture, views, shops, etc. etc. are great - plus the staff is very nice, and the service was excellent for a place this size.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank opivp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 25 April 2012
Dear opivp, thank you for taking the time to share your experience with us.

I am glad to hear that you enjoyed your room and its facilities. The Club at Marina Bay Sands is an exclusive lounge for our Club Room and Suite guests and I hope that you will have to opportunity to visit us again as a Club Room guest to enjoy the privileges.

Thank you for your compliments on our friendly Team Members. I am delighted that our service standards exceeded your expectations and I look forward to welcoming you back to Marina Bay Sands in the future to experience more of what our destination has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price range (per night): ₹ 23,058 - ₹ 46,373
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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