Bad bad bad experience at goldkist chalet! I had booked the chalet for a company event on 6th, 7th and 8th Nov 2011. Despite paying higher price for their so-called "newly renovated room", what I had gotten was a room which leaked water during a downpour. And so, it rained on the second night, the roof was leaking in water and so it kind of "flooded" the room. Unfortunately, my friend who had left his phone on the floor (as he was sleeping on a mattress beside it), was soaked in water. So we had asked the staff, Ajaj, who claimed he was a manager to take a look at the condition of the room as well as the phone. We had asked for a compensation and he promised us he would take care of this matter and settle it. He also told us to write a letter to the management regarding this. So we did. And received an reply for the enquiry. But there was no reply since after 2 weeks. We called and asked him but he claimed he did not receive the letter! As we had evidence that the letter was received by them, then he changed his statement that he overlooked it and said he would settle it (again). We requested he get back to us but no, he did not. And again 1 week later we called back and request to talk to the higher management, and he said he said he was the high managment already. Such irresponsible manager that I've ever met in my life. Despite promised us he would called back for times and times again, we DID NOT received a single call from him. We are the ones who always called. And when we requested for his direct line, all he told us was that he would call us, if not call the front desk number.
The reason I'm writing this review now is because we have not get any responds or compensation from him! yes, it's 2012 and it's not settled yet.
Calling out for Ajaj, the manager, can you settle this asap?!!
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- Also Known As:
- Goldkist Beach Hotel Singapore
- Goldkist Beach Resort Singapore