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“Bedbugs,Pubes,Poop - Three rooms of pain.”
1 of 5 bubbles Review of Hornbill Hotel

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Hornbill Hotel
Ranked #289 of 306 Hotels in Singapore
Melbourne Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Bedbugs,Pubes,Poop - Three rooms of pain.”
Reviewed 30 May 2009

We arrived at the hotel, checked in with wotif reservation, prepaid.
$110 for two nights.



Upon arriving we checked in at reception, and were given the key to 701.
The hotel in general is pretty small, rundown, that's fine though, its just a place to sleep while exploring Singapore and the local markets are supposed to be good.



So we take the lift, get to our room and put our bags down on the floor and look at the room. Small, poor repair, no blankets, just a sheet on the mattress.
Fine. Whatever.



I sit on the bed and we start to plan our day...then I notice the headboard above the bed is moving, the room is infested with either bedbugs or lice, transparent things about half the size of a pin.



We quickly get out things and head back to reception to ask for a new room, we tell her about the bugs (I think she already knew from her reaction) and were given 702.



This room had pubic hair on the bed. clearly had not been changed between guests.Back to reception.



This time we were given 801, and the lady from reception came up with us, we looked around the room, no lice/bedbugs, no pubic hair, then with her asking if this room was ok I lifted the toilet seat, liquid feces spots across the seat.



We asked for a refund.
She started to tell us no until we told her we will call the bank (visa)
and then she agreed.



While processing the refund, she checked a couple into 701.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank f4j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 reviews from our community

Traveller rating
    3
    14
    22
    10
    16
See reviews for
3
30
11
3
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 May 2009

As the manager repeated on each time I complained 'this is a budget hotel'. Budget in this area of Singapore means that guests are not to be listened to or spoken to like a human being. Budget hotel in this area of Singapore means a place to take your budget prostitute. The room we finally got in the place was ok (The first had an electric drill hidden in the crawl space, the second was an apparently non-smoking room in a non-smoking hotel that came with complementary smoke smell, ashtray and cigarette burns in the sheets, the third had enough mould in the bathroom for a decent funghi pizza, complementary ants and was near enough to the street to hear the cries of 'me love you long time') but was lacking in some of the basics that you would expect in any hotel. The rooms were very small. This wouldn't have mattered (this was a budget hotel after all) but as there was no-where to put your bags it was difficult to get into the room once the bags were in there. There was nowhere to actually take anything out of your bags to store it - no furniture whatsoever except for the bed. This meant an intricate game of tetris, stacking bags in the hallway to get to the bag you need something out of positioned so you could open it and change without letting passers by see your bum. Anyway enough about the room, this is a budget hotel after all. The staff were unbelievable. But not in the friendly caring way you might expect in Singapore. Firstly you need to pay for each night in advance basically so you don't do the dirty with your chosen lady of the night and leg it afterwards. Unfortunately as I was staying there with my girlfriend I was treated as a sex tourist from the start. After explaining to the receptionist the reasons that each of the rooms we were given were unsuitable, the manager was called. Not the manager of the hotel we were staying in, but the manager of a hotel round the corner that had the same owner. Fair enough except the guy had no people skills whatsoever and laughed in my face upon hearing my complaint and began to stick his neck out and raising his voice. I asked for my money back for the night that we'd paid for which was 'against hotel policy' and (you guessed it) 'this is a budget hotel'. We did of course leave and found somewhere else to stay and the following day managed to get a refund after a few calls to the owner. The whole experience was terrible and was something I wouldn't want to repeat. Don't let the hotel name fool you - stay elsewhere.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank davesushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hornbill Hotel

Property: Hornbill Hotel
Address: 9 Lorong 10 Geylang New Happy Hotel, Singapore 399042, Singapore (Formerly New Happy Hotel)
Region: Singapore > Singapore > Geylang
Amenities:
Hotel Style:
Ranked #289 of 306 Hotels in Singapore
Price range (per night): ₹ 1,814 - ₹ 2,980
Hotel Class:1 star — Hornbill Hotel 1*
Number of rooms: 35
Official Description (provided by the hotel):
Happy Hotel is 8 storey budget hotel offering clean and comfortable rooms at reasonable rates. Located near the city, 15 mins drive from airport and easy access for public transportation and many local delights can be found near the hotel. Not forgetting our friendly staffs to assist you at 24 hours reception desk. ... more   less 
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Also Known As:
Hornbill Hotel Singapore

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