I have stayed here multiple times, and always thought it was a fine hotel, but this last stay made me think I will stay elsewhere going forward.
We had a misunderstanding whether the rate included 1 or 2 breakfasts when the rate was advertised with 2 free breakfast, but mistakenly (due to the travel agent's system interface) booked with 1 occupant. I can see their point but they should see mine as well that I had no intention of deceiving. All that I wanted was an apology for treating me like a liar, but I simply got two breakfasts after I said it was not about the money... Is an apology too much to ask?
Two more things: the rate advertised a late checkout at 4. We called to say we would check out at 1:30, and was told it was okay as long as we checked out before 2 (because I am a gold member). Do they know what offers they are making?
Finally, I an entiled to 10% off of laundry as a gold member. I said at the time of check out that I was not given the discount. The first thing out of the front desk clerk's month was "it is already taken off". Good thing I retained the detail charge to prove my statement.
Over all, I felt that their first response was always to doubt the customer. That is not the kind of hotel I prefer to stay at.
- Official Description (provided by the hotel):
- Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Singapore
- Crowne Plaza Changi Airport Singapore