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“Do they know what they are selling?”

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Crowne Plaza Changi Airport
Ranked #35 of 312 Hotels in Singapore
Certificate of Excellence
Tokyo, Japan
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Do they know what they are selling?”
Reviewed 21 September 2012

I have stayed here multiple times, and always thought it was a fine hotel, but this last stay made me think I will stay elsewhere going forward.

We had a misunderstanding whether the rate included 1 or 2 breakfasts when the rate was advertised with 2 free breakfast, but mistakenly (due to the travel agent's system interface) booked with 1 occupant. I can see their point but they should see mine as well that I had no intention of deceiving. All that I wanted was an apology for treating me like a liar, but I simply got two breakfasts after I said it was not about the money... Is an apology too much to ask?

Two more things: the rate advertised a late checkout at 4. We called to say we would check out at 1:30, and was told it was okay as long as we checked out before 2 (because I am a gold member). Do they know what offers they are making?

Finally, I an entiled to 10% off of laundry as a gold member. I said at the time of check out that I was not given the discount. The first thing out of the front desk clerk's month was "it is already taken off". Good thing I retained the detail charge to prove my statement.

Over all, I felt that their first response was always to doubt the customer. That is not the kind of hotel I prefer to stay at.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SNL_in_Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 1 October 2012
Dear SNL_in_Tokyo,

First of all, thank you for choosing Crowne Plaza Changi Airport as your choice of stay on multiple stays. We also appreciate your feedback on your experience with us greatly.

I am sorry you experienced such service shortfalls during your stay with us. This is not our usual level of service and I can understand how disappointing and misunderstood you must have felt during your clarification with our front desk staff. We have already spoken to our staff on duty regarding your feedback and conducted a refresher training.

We understand where you are coming from with your feedback and are doing what we can to prevent future misunderstandings regarding our rates and extended benefits.

We truly value your feedback and the time taken to write this review and would like to invite you to share more details of your stay via email to carrie.sim@ihg.com.

Thank you once again and I hope that you'll be able to give Crowne Plaza Changi Airport another chance on your next trip to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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Rating summary
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  • Rooms
  • Service
  • Value
  • Cleanliness
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cheshire
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 September 2012

good hotel if staying over night on the airport its self, bit exspencive good availiable transport to city, good club lounge i think 40 singapore dollars but excellent, bar late opening small and exspencive some shops and eating places around concourse, not very noisy rooms ok medium size but clean and comfy, if your a plane spotter great back rooms look over runway and pak down below you, changi village and beech not far small taxi ride, what you see of the staff quite pleasant.

Room Tip: squar hotel so where ever you look its the airport hardly any noise in bedrooms, come out of your ro...
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  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mossycheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 20 September 2012
Dear mossycheshire,

We're delighted that you chose Crowne Plaza Changi Airport as your choice of stay. Thank you for taking the time to write us such a balanced review of your experience with us.

It's good for us to hear that you enjoyed a convenient and restful stay with us and that our staff were pleasant.

We do offer discounted rates for our rooms on our website for advanced purchases. May I suggest this as a great way for your to get the best value for your room rate on future stays. You may also contact our reservations team and they are best able to advise you of the promotions and stay packages to suit your needs on your next stay.

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 September 2012

This is such a convenient place to stay in Singapore. Depending on the terminal, you walk to it directly from the airport or connect via the air-train. Service is professional, and it is totally 5 star for quality of amenities, bed and linen and security. Hotel is totally sound-proof so there is no problem from noisy planes. The MRT takes you to the CBD or to just about anywhere in Singapore, and there is an excellent food court in the same terminal. Only downside might be that the room could be a fair way from the lift.

Room Tip: There is only one bank of lifts, so if you prefer, ask for room closer to lifts or it could be quite...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen111753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 18 September 2012
Dear Jennie K,

Thank you for the incredible rating! We appreciate the time taken to share about your stay with others on TripAdvisor.

It always puts a smile on our face when we hear that our guests have enjoyed their stay with us. We're glad that you found the amenities and facilities top-notch and had no problems having a good night's rest while staying with us.

Thank you once again and we hope to welcome you back to Crowne Plaza Changi Airport on your next trip to Singapore.

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 September 2012

Fantastic hotel, extremely convenient for a one night stopover as its within the airport but was very quite we slept soundly. Got up the next morning, had a great breakfast and walked out to board our next plane. Would definelty stay here again.high quality rooms and services

Stayed August 2012, travelled as a couple
Helpful?
Thank Sharon0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 18 September 2012
Dear Sharon0810,

Thank you for your five-star rating of Crowne Plaza Changi Airport! We appreciate the time taken to share about your experience at the hotel on TripAdvisor.

I'm glad to hear that you slept soundly during your stay with us and I hope to welcome you back soon on your next trip to Singapore.

Best Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 September 2012

We stayed one night before an early morning flight - which meant a short stroll to our terminal.
The hotel itself has a theme based on the frangipani flower - beautful attention to detail in the room. Loved the bathroom - admittedly it was for the disabled (which I pretty much was) - the shower was spacious and much enjoyed. The design of the whole room was well thought out and made for an excellent sleep. Great view of the airport runway (which my husband spent a lot of time watching!)
The service was unobtrusive and excellent
The pool and surround was beautifully designed and the water quality excellent.

Room Tip: If you are interested in aviation - ask for a room facing the runways
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peninaanddave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 18 September 2012
Dear peninaanddave,

Thank you for your excellent review of Crowne Plaza Changi Airport. It put a smile on my face to hear that you enjoyed your stay with us.

I'm sure our service staff will be very happy to hear that you found service unobtrusive and excellent. I will forward your compliments to them.

Thank you once again and we hope to welcome you back on your next trip to Singapore.

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Changi Airport

Property: Crowne Plaza Changi Airport
Address: 75 Airport Boulevard | Changi Airport Terminal 3, Singapore 819664, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Singapore
#15 Business Hotel in Singapore
#16 Romantic Hotel in Singapore
#18 Spa Hotel in Singapore
#35 Luxury Hotel in Singapore
Price range (per night): ₹ 10,501 - ₹ 16,686
Hotel Class:5 star — Crowne Plaza Changi Airport 5*
Number of rooms: 563
Official Description (provided by the hotel):
Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more   less 
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Also Known As:
Crowne Plaza Singapore
Crowne Plaza Changi Airport Singapore

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