We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK - it is an airport hotel after all”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Changi Airport
Ranked #34 of 307 Hotels in Singapore
Certificate of Excellence
London
Level Contributor
80 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“OK - it is an airport hotel after all”
Reviewed 24 April 2012

The context of this stay is that Singapore was absolutely full with a major Expo and all my favourite hotels were full. You would not want to stay here for any other reason than flying in/out with a quick turnaround.

4/5 Check-in/out: Fast and efficient process by courteous front desk staff. A large and comfortable reception area full of sofas and chairs. Modern layout and décor.

3/5 Room: Most of the hotel is split into separate towers with many corridors joining each area. It means that everywhere apart from your room is hot and humid, including the elevators. Light and spacious rooms. Well laid out in the standard style. Not too grand but more than acceptable, comfortable bed. Shower reasonable, but not great.

3/5 Ambience/General: A large spacious and somewhat dark hotel. Reasonable for airport usage only.. The main bar is noisy but comfortable.

Food
3/5 Breakfast; - not great buffet selection for breakfast.

4/5 Dinner; a few restaurants to choose from and the menus looked reasonable, although I ate in the City.

4/5 Beers/Wines; Quite a good selection to choose from and all the bars were well managed.

5/5 Staff; Extremely efficient in all areas, helpful and plenty of them.

Average Summary Score: 3.72 / 5

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMFTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 26 April 2012
Dear JMFTravels,

Thank you for your stay, and taking time to provide a candid review. We are constantly looking to provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. We look forward to hosting you on your next trip! Thank you very much once again.

Sincerely,
Carrie Sim
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,255 reviews from our community

Traveller rating
    2,232
    1,551
    309
    91
    72
See reviews for
894
1,441
563
981
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (838)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 April 2012

Stayed as I could not get get my usual flight. Rooms are large and well appointed. Noise was not a problem , especially as you are in the middle of an airport.
Make sure you bring things like a comb ect, would think a transit hotel would provide ? You can phone for them, but not something I wanted to do at 5 am.
If you are staying in Singapore, stay somewhere else, but for a stop over between flights, the good sleep is worth the price.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozzytr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 25 April 2012
Dear ozzytr,

Thank you for taking the time to write your review. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer.

Warmest Regards,
Carrie Sim
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
64 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 23 April 2012

I booked a room at the Crowne Plaza at Changi airport this April when I would have an evening to kill prior to catching an early AM flight. The hotel is attached to Terminal 3 of the airport and is easily accessed on foot, with luggage. The property is gorgeous and clean, and the staff are friendly and attentive - as I came to expect of all service experiences in Singapore.

My room was lovely, with a great view of the airport, and a glass wall bathroom complete with TV speakers that allowed me to watch a movie while I enjoyed the lavish bathtub. I was hoping to enjoy the swimming pool but it unfortunately closes a bit early (8pm I think), but it was beautiful just to look at.

WiFi is available for the rooms, but is fairly expensive - however if you get a drink in the lobby bar you get access for free to their WiFi.

My experience was exactly what I needed it to be after a week in Thailand and right before a 15 hour flight home - Comfortable, Clean and Friendly. I would definitely recommend this hotel.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 25 April 2012
Thank you for your review of your experience at Crowne Plaza Changi Airport. We are delighted to know that your experience with us was enjoyable and comfortable!

We are always looking into consistently providing superior service and accommodation. we truly value your feedback and welcome any opportunity to improve. We look forward to hosting you again!

Sincerely,
Carrie Sim
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burpengary
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 April 2012 via mobile

Stayed at the Crown Plaza Changi airport as a convenience due to onward travel. The hotel has a 5 star rating however when we checked in they downgraded the type of room we had paid for using the excuse they were heavily booked. I raised the issue with reception to no avail as we found out when we got into the rooms.

Instead of providing 2 x twin rooms with twin double beds as booked and paid for they downgraded us to 2 small rooms with one bed and then tried to add a roll out bed. It was impossible to move the room with the additional bed.

After complaining to housekeeping they organized their manager to look into the problem. I accepted 1 x twin room and I double room in the end. Paul the duty manager that finally assisted us confirmed that they were heavily booked hence the issue and conceded that it was not the customers problem but the hotels for overbooking.

I had arranged the holiday for my family and was therefore embarrassed by the bedding outcomes by this hotel.

Stayed April 2012
Helpful?
Thank Annie_bogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 26 April 2012
Dear Annie_bogan,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced. You are right, there should be no excuses for our shortfall in service.

We take your comments and feedback very seriously and we assure you that we are currently looking into this matter to see how we can prevent such shortfalls in future. We would greatly appreciate if you could email us your contact information and details of your stay to sincp@ihg.com. We would like to understand your experience with us better.

Thank you once again for your valuable feedback.

Regards,
Carrie Sim
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Xiamen, Fujian, China
1 review
Reviewed 23 April 2012

Hotel itself is ok. Easy location if you have to stay at the airport overnight. You can hear the planes come in and out but considering you are in between two runways it's really quite quiet.

For the price they charge it's over the top. This is the only hotel really close to the airport so the price is hiked as no airport competition for prices.
Charging for the internet is a joke. $S35 for 24 hours connection is also daylight robbery, especially when you have paid so much for your stay already.
Staff were really unhelpful when we complained about this. They suggested my heavily pregnant wife should walk into the terminal to find free wifi. The rooms are only hard wired too even if you do have to pay the over the top charge. I believe the lobby area is wifi connected but didn't cave in to paying.
Would not look at this hotel again when we have an overnight stop in Singapore. Would probably stay in one of the hotels out of the airport and travel in given the price they charge and what you get for your money.
We got a night at a better hotel on Orchard Road, all meals included, free stocked mini bar, limousine collection etc for less than this place charges for a room for one night at the start of our trip, plus the hotel on Orchard had helpful staff. Not to mention the free and very fast wifi in all of the hotel!
Crowne Plaza at the airport needs some nearby competition from another hotel. Overcharging big time for what they offer.

Room Tip: Stay at a different hotel
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Service
Helpful?
Thank James N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SINCP, Public Relations Manager at Crowne Plaza Changi Airport, responded to this review, 26 April 2012
Dear James N,

Thank you very much for your feedback. We do value your comments and are always looking to improve our service and offerings. We would like to apologise for the inconveniences you and your wife experienced during your stay.

I would like to invite you to email us your contact details and details of your experience with us to sincp@ihg.com. We truly take your feedback seriously and would like to find out more about your experience with us.

We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. Thank you once again for your precious feedback.

Sincerely
Carrie Sim
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Singapore hotels
Capri by Fraser Changi City
#42 of 307 in Singapore
4.5 of 5 bubbles 1,187 reviews
Park Avenue Changi Hotel
#93 of 307 in Singapore
4.0 of 5 bubbles 382 reviews
Show Prices
Show Prices
Show Prices
One Farrer Hotel & Spa
#13 of 307 in Singapore
4.5 of 5 bubbles 848 reviews
Changi Cove Singapore
#107 of 307 in Singapore
4.0 of 5 bubbles 298 reviews
Marina Bay
Pan Pacific Singapore
Pan Pacific Singapore
#14 of 307 in Singapore
4.5 of 5 bubbles 6,999 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Changi Airport? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Changi Airport

Property: Crowne Plaza Changi Airport
Address: 75 Airport Boulevard | Changi Airport Terminal 3, Singapore 819664, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Singapore
#15 Business Hotel in Singapore
#16 Romantic Hotel in Singapore
#18 Spa Hotel in Singapore
#34 Luxury Hotel in Singapore
Price range (per night): ₹ 8,597 - ₹ 14,027
Hotel Class:5 star — Crowne Plaza Changi Airport 5*
Number of rooms: 563
Official Description (provided by the hotel):
Voted the World's Best Airport Hotel by international travellers in the prestigious Skytrax World Airport Awards for 3 consecutive years (2015, 2016 and 2017), Crowne Plaza Changi Airport's modern architecture combined with hints of nature gives you a glimpse of what to expect in Singapore - a modern garden city. Just steps away from the departure and arrival hall, rejuvenate in the comforts of our calming room or visit our spa for a range of massage treatments. A cutting-edge air-conditioned linkbridge connects the hotel to world-class Changi Airport Terminal 3, with Terminal 1 accessible by SkyTrain and Terminal 2 accessible via a mezzanine link bridge. We are just 10 minutes from Changi Business Park, Singapore Expo and 25 minutes from the city by taxi or MRT. An award-winning airport hotel offering contemporary soundproofed rooms with comfortable beds and spacious modern bathrooms, it is the perfect hotel for a quick stopover between long-haul flights. Crowne Plaza Changi Airport is more a business hotel with a resort ambience. Discover the tropical resort hidden within the hotel with courtyard gardens, a landscaped pool area and peaceful garden views from the Lobby Lounge or al fresco courtyard. Immerse yourself in '70s glamour at bar'75 with intimate nooks for cocktails, dine Cantonese-style at Imperial Treasure or have a buffet of international delights from Azur. Host a tropical garden reception, conference or wedding in our seven meeting rooms and ballroom. Stunning design and the latest technology ensure a successful event with us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, IHG and HotelQuickly so you can book your Crowne Plaza Changi Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Singapore
Crowne Plaza Changi Airport Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing