I stayed at this place for one week and can definitively recommend the hotel. Early check-in worked perfect, the staff was friendly and very efficient. My room was huge! and absolute perfectly equipped, inclusive a fridge. The bath was wonderful, the room very quiet at night. What do I need more?
Thank you very much for your feedback. We are very happy to hear that you enjoyed the additional space and comfort that we offer as a serviced residence.
We hope to welcome you again on your next visit Singapore.
Stayed 12-13Oct.
Pros:
Room is spacious. Amenities are great and sufficient for party of three.
Nice scenery at jacuzzi/swimming area.
Requests over the phone, housekeeper delivered within minutes :)
Cons:
Staff (two big men) at door entrance not helpful at all.
Didn't offer help whether we nd assistance with our bags.
Not even welcome greetings!
Breakfast eggs *extremely disappointing*
Staff said we served all kind of eggs style.
We ordered poached, over-easy and omelette.
Overheard staff asked chef what's over-easy?
Turnout, only omelette is acceptable.
Over-easy turned out to be sunny-side up and With lots of oil.
Poached bcm semi-hard boiled. No runny yolk!
Perhaps chef should google images of over-easy and poached eggs b4 cooking.
Only the guy staff did ask why e over-easy remain un-touched.
Feedback given but no service recovery was done!
Not even offer another new set of over-easy or poached eggs.
Usually breakfast joints, 1st thing coffee tea will be asked n offered by staff.
Maybe as we enjoy our breakfast, someone will notice and offer.
But Unforunately, we hae to request at the end of our course.
Oh well, Breakfast staff good and excellent service towards ONLY to their regular long-stay guests!
By remembering their eating habits and check on them regularly.
We, ladies are just invisible to them.
Thank you very much for your feedback. We are delighted to know that you enjoyed your stay in the apartment and also the facilities at Ascott Raffles Place Singapore.
Meanwhile, your feedback about your breakfast experience has been shared with the management of The Royal Mail restaurant. They have taken it seriously as this is definitely an exception and not representative of their usual high level of service.
This is a great hotel for longer business trips - it used to be serviced apartments so the rooms are large and with a full kitchen (if you want to use it). As ever with Singapore, great hawker food is just around the corner and the rooftop pool is lovely.
The only minor drawback is that there is no business centre but there's a copy/print shop about 2 minutes away so that wasn't too much of a drama.
It's right in the financial district so very quiet at night.
Many business travellers appreciate our spacious apartments that come with cooking facilities. It definitely makes a difference when travelling.
I would like to share that we did recently set up a computer in the lobby for the convenience of our residents. For any other printing or business needs that you may have during your next stay, please approach the Resident Services team. They would be more than happy to assist.
We had a beautiful stay at the Ascott,The location is great, close to everything and with the MRT right at the door so easy to get everywhere.The rooms were very comfortable We loved visiting the infinity pool in the evening, so quiet and beautiful.
The manager spent time with us giving tips, recommendations and directions which was wonderful. He was never too busy .We wouldn’t have seen so many of the places or tried the various foods without his help.
We will definitely recommend The Ascott to our friends.
The team and I are very happy that we were able to make your stay in Singapore a pleasant one. We hope to welcome you back soon.
stayed here for 5 days on a business trip...
Excellent place. The location could not be better... in house dining is a little expensive...
Breakfast menu and spread is the same everyday, so for longer stays, this might get boring... brilliant otherwise!
Infinity pool, gym and living area on the terrace are brilliant!
Thank you for your feedback and we are glad to hear that you enjoyed the stay.
We are constantly working on improving our product and services, and so I thank you in particular for your feedback regarding your breakfast experience.
