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Reviewed 1 June 2017 via mobile

Stayed at the Verandah Studio - very stark and tired looking, room lacking in personality. No integration of any technology in the rooms. Appreciate it is meant to be colonial style, but that doesn't mean guests have to live in the past too.

Also saw a Groupon deal for a 2-hour spa and massage at their in-house Spa Luna. Absolutely terrible massages, very careless and no harmony at all - almost seem like they were rushing through it and just wanted to get the job done.

With the availability of so many other better hotels around the island, we're definitely not coming back.

Stayed: June 2017, travelled as a couple
1  Thank Victoria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017

We booked a deluxe room for a short staycation and had a nice surprise room upgrade to Family Suite with Living Room, by the hotel. Lovely room with a nice bathtub. Free parking for people who drives. The Larkhill Terrace Pool has a very nice view. There is complimentary shuttle bus to Vivocity. 10 mins to RWS.

A few things to the hotel for improvement, the aircon seem not properly maintained with tiny chunks of dust blown out of the vents. Lacking of water pressure for the bathing facilities in the room. The exterior of the Larkhill Terrace need abit of TLC. The children pool and dream pool are filled with debris.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
Thank Brandonlcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 June 2017

Dear Brandonlcc,

Thank you for your review!

We are pleased to know that you had a pleasant stay with us. It is always delightful to receive compliments praising our service.

We hear you on the comments highlighted in your review. Please be assured the management reviews each feedback provided by each of our guests and the relevant departments will be addressing these areas. Every feedback is an opportunity for us to improve and we are grateful for the opportunity to do so.

We appreciate your time to share this review with us and hope to see you soon in the near future.


Yours sincerely,
Amara Sanctuary Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

We booked into the Amara Sanctuary on the second leg of our trip to Singapore for a well earned rest.

On arrival we were offered a free upgrade from our deluxe room that we had booked. Thank you Amara.

See the pics. Lovely room with air con free soft drinks and coffee from a Nescafé machine. Lovely. The pool was cool and inviting.

The resorted offered very little apart from spa and the pool. The island on the other has loads to offers. Pinocchio's island. The hotel is just a few minutes walk; Theme park, restaurants and hover rail back to the main land. Forget the hotel buss service. What rest !!!!!!

The breakfast was included and there was lots to choose from and the staff externally helpful. In fact all the staff were.

The only criticism is that the rooms could do with a bit of TLC.

Stayed: May 2017, travelled as a couple
Thank mario f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 June 2017

Dear mario f,

Thank you for your review!

We are pleased to know that you had an enjoyable stay with us. It is always delightful to receive compliments praising our services.

We appreciate your time to share this review with us and hope to see you soon in the near future.


Yours sincerely,
Amara Sanctuary Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017

Hotel concierge was very efficient and friendly to ensure that we had a smooth and fuss-free check-in and check-out flow. Shutters food and service was decent. The surroundings were cozy and tranquil with beautiful peacocks hanging around the yards. Room service was punctual and handy.

The service line was not always promptly answered, however.

Overall, it was a nice and pleasant staying. Thanks.

Room Tip: choose top floor for good sea views.
  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank bian0017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 June 2017

Dear bian0017,

Thank you for your review!

We are pleased to know that you had a relaxing stay with us. It is always delightful to receive compliments praising our services.

We hear you on the service line and please be assured that the team is taking steps to address this issue.

We appreciate your time to share this review with us and hope to see you soon in the near future.


Yours sincerely,
Amara Sanctuary Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017

Reception staff not friendly and attentive. Requested for double bed room since I have a baby with me sharing the bed with husband, after waited for an hour for the keys and ensure its double bed room, the given room was a twin bed room instead. Need to wait for another 5 hours for the double bed room. While waiting for the room to be ready, went to the only restaurant in the resort Shutter for lunch but sad to be told that there was no tables available when the restaurant is almost empty. All the tables are reserved for reservation and none was left for walk-in. This is utter disappointing when the only restaurant in the resort compound did not cater for hotel guest. As for the room, though the space and cleanliness is good but its kind of run down where mold and patches are all over especially the bath tub. Not the kind of standard for a 5 stars hotel!!

Room Tip: Level 3 left side room ( garden facing) is bigger than the right side ( sea view)
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank BeeBeeL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 June 2017

Dear BeeBeeL,

Thank you for your review.

We hear you on your experience with our reception staff and your expereince is certainly not indicative of the standards one would expect of Amara Sanctuary Resort. We acknowledge that the situation could have been handled better and would like reiterate that while the team endeavors to assist all guests request, we regret that requests are subjected to availability.

It is disappointing to learn of the shortfalls enountered at our Shutters restaurant and please be assured that immediate measure have been taken to avoid such incidents from reoccuring.

Your experience is certainly not indicative of the standards one would expect of Amara Sanctuary Resort. We acknowledge that we can certainly do better and the relevant departments have been directed to tighten their processes to address such shortfalls.

We appreciate your time to share this review with us and are grateful for your support.


Yours sincerely,
Amara Sanctuary Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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