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“Real family hotel”

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Hard Rock Hotel Singapore
Ranked #9 of 13 Hotels in Sentosa Island
Jakarta, Indonesia
Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Real family hotel”
4 of 5 bubbles Reviewed 2 March 2012

This is my first time staying at Hard Rock Hotel Singapore. I got a very good deal and it was worth every penny I spend there.
Located inside Resort World, the location is pretty close to Universal Studios and many restaurants.
The hotel itself is quite dark but Still good for family hotel. I got the standard room with twin bed but they have extra bed below one of the bed so 3 people can sleep without have to share the bed and no additional charge but they only give breakfast for 2 persons.
The bathroom is quite small and they seperate the shower and the toilet. there also no free wifi in the room.
The tv channel is not as much as what I expected but I don't think we will spend our time in the room that much because the sentosa resort world is very big and full of entertainment.
Over all,I love to stay in this hotel again in my next visit.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Berlinda_koe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Malaysia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 26 February 2012

Was here on business/holiday. 1st the location- Choose this hotel if you're going to the Universal Studios or go for the Hotel Michael. Train services are about 5 mins walk away. Went to the nearby Vivo City, and train rides were included in the hotel package. USS is about 7 mins walk away. Overall location is fairly good for USS.
The room I was given is fairly large and comfortable. If you're not a smoker, watch out, I believe some floors are smoking floors? The bathroom is quite nice, shampoo dispenser faulty, complained and still is faulty when I left. Beds are comfy and clean. Has hair dryer, a safe, complimentary water in fridge.
Had some drinks with friends in the room, asked for a bucket to ice our drinks, but was told that they charge for the bucket. Wi fi is chargeable....I like KL, they offer complimentary wifi if you're a guest.
The Hard Rock Hotel don't have a Hard Rock Cafe, it's situated about 5 mins away. The HR Hotel's bar closes at 12 & the Cafe closes at 1am. Nice to know if you're looking for drinks.
For the price one pay for the rooms here, I guess value for money here is wayyyy down.
I guess we were paying for the decor, which is, I must say quite nice ( I had the Jimi Hendrix room). Oh yeah the room comes with a ipod docking station/player. it works but you need to figure it out. Despite it's name, this hotel is nice but the experience could have been much, much better.

Room Tip: Ask for a bigger room, some are quite small. Remember to chill your beverages, they charge if you as...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jcyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 24 February 2012

Luckily I stayed only 1 night and paid under promotional rate (less than SGD 200) otherwise was totally not worthed staying here. They are just selling big name "HARD ROCK". Having a rate of more than SGD 330 a night should have been quite promising but not in reality.

Lobby looks dull and dark, check in & check out process were okay, nothing special. Carpet in the corridor kinda smelly, and again dark. Room is big & spacious but with standard facilities, nothing fancy that worths for more SGD 330 a night stay. Bathroom is small although they have separate shower & toilets but the size is slightly bigger than "T***E" hotel bathroom size and with very standard amenities; toothbrush, body lotion, plastic bag, hair net and refill handwash & refill bath & shampoo gel. Hint : You can find your complimentary mineral bottles inside the minibar fridge.

If you are planning to stay here just to be near USS then better look for others like Festive or Michael, not too sure as well but at least closeby than Hardrock. Otherwise better stay in the city area, Singapore is not that big, you can easily hop on the RWS free shuttle bus from certain hotels or take a bus which stop directly in the basement.

And one more thing, be careful their WIFI is not free.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xtnas99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sentosa Island hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 19 February 2012

Love the design and decor of the lobby, rooms and pool. But when it comes to service... I really hate it! They failed to deliver it right from the v basic! V appalled at how there is a charge of minimum $5 for plates and forks to be delivered to the room. Not asking for a glass of milk but simply, plates and forks! How can a hotel charge its guest for that? My impression of a hotel is to provide the basic amenities, plate and fork included. Next, back to the very first point of contact, when I checked in, the front office agent failed to provide a thorough explanation rgd internet charges which gave me the impression that it is free. I was simply told that to access the internet I simply had to key in the Internet access code which was written done on the card for me. Anyone would be under the impression that it's free. Of course, I could have asked to verify if there would be any charges. But the point I'm trying to drive at is the need for front office agents to always anticipate. Another issue I had is that for every device used to access the Internet there'd be an additional charge. For example, if u use two devices to access the Internet you will pay double. Ridiculous!! They waived it for me -great- and when I wanted to speak to the manager directly to feedback, I was simply told that the manager is too busy. Hello... this is not the way you handle a guest complaint/ appreciate a guest's desire to feedback! 

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wallofgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 13 February 2012

We decided to spend 2 nights in Sentosa. Did online booking and got better rate.

Good things about hotel:
1. Connected to Universal studio, Sentosa recreation center, Casino, mono-rail station and mall.
2. Swimming pool is excellent
3. Live music at night

Not so good things:
1. Rooms are smaller in size.
2. Corridor is very long and dark.
3. Area near lifts was stinking.

We spent very little time in hotel because there are so many good things to do in Sentosa.
If you are visiting Universal then this is the best place to stay.

Hotel has good restaurants but are bit expensive. You can get good food in Sentosa recreation center which is attached to the hotel.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Singapore

Property: Hard Rock Hotel Singapore
Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Phone Number:
Region: Singapore > Sentosa Island
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
Price range (per night): ₹ 14,008 - ₹ 29,036
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
Hard Rock Hotel Singapore offers uniquely designed accommodations with orchestrated service that delivers authentic experiences. Enjoy fashionable dining and entertainment options that combines both five-star service with a rock and roll edge only Hard Rock Hotel Singapore can offer. What’s more, being in a centralised location in the resort means you are minutes away from some of the region’s top attractions, such as Universal Studios Singapore® and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. For those who need to host special events, take your pick from some of the best meeting and conference facilities, as well as an indoor exhibition space, including 30 function rooms and Asia's largest column-free ballroom that seats up to 6,500 guests. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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