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Reviewed 22 August 2016

Upon arrival, the hotel lobby is full of tourist. The constant noise and buzz of the crowd is in no way fun when you're trying to check in. However, once check in to the room, we were impressed with the cleanliness and room size. We were glad that it has a sweet and modern style.

We were given a few complimentary monorail tickets where it leads us to a big shopping mall, Vivo.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank xinjing21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 26 August 2016

Dear Xingjing21,

Greetings from Hotel Michael at Resorts World Sentosa!

Thank you for taking the time to share your feedback with us.
As Sentosa is one of the leading tourist attractions in Singapore, there are times that crowds are just unfortunately unavoidable. We are constantly grooming our team to smoothen day to day processes and improve efficiency in handling our valued guests.

We are delighted to hear that you had a comfortable stay with us and that you were impressed by the cleanliness, room size and the modern décor of the rooms . We are pleased to hear that the free monorail passes was useful to you as well.

We hope your stay with us was memorable and we look forward to welcome you back soon.

Thank you.

Regards,
Jonathan Lee
Front Office Manager, Hotel Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2016 via mobile

Very warm and friendly hospitality and friendly staff from bellboy to front desk. Compliment valet parking. Discounted Universal Studio tickets for hotel guests. Very strategic location between hotel and other tourist attraction places. A must try for this hotel.

Date of stay: August 2016
Trip type: Travelled with family
Thank JCW3232
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 26 August 2016

Dear JCW3232,

Greetings from Hotel Michael at Resorts World Sentosa!

Thank you for taking your time to share your feedback with us regarding your recent stay.

We are delighted to know that you appreciate the convenient location of our hotel close to many of the popular tourist attractions on the island and that you were impressed with the warm hospitality and friendliness of my team.

I look forward to the pleasure of welcoming you back at Hotel Michael soon.

Thank you.

Regards,
Jonathan Lee
Front Office Manager, Hotel Michael

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Reviewed 20 August 2016 via mobile

Big and spacious, good for family trip, hotel location near to universal studio and also the Sentosa Siloso beach.. For those who like to shop the luxury shop lane can satisfy your desire to shop, for family bonding the swimming pool will be a good place to start...

Date of stay: August 2016
Thank Adam N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 30 August 2016

Dear Adam N,

Greetings from Hotel Michael at Resorts World Sentosa!

We're thrilled to know that you and your family have enjoyed your Staycation with us and thank you for complimenting about our convenient location.
Our property is indeed strategically located to some of the many attractions as well as facilities the resort has to offer.

Thank you for taking the time to share your feedback with us with regards to your stay.

We are looking forward to welcome you back again!

Thank you

Regards,
Jonathan Lee
Front Office Manager, Hotel Michael

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Reviewed 20 August 2016 via mobile

Stayed there for 3 days. The lobby/check in-out area was small and it was very crowded when we arrived.
- Room
We got deluxe room, my room (view facing other hotel) was smaller than the other one (view facing universal studio).
Carpet or Air-con must be dusty, we start sneezing the moment we're in the room.
Bathroom a bit smelly if Air-con switched off.

- Restaurant
We didn't try their breakfast but we had lunch at italian restaurant near lobby. Food was good.

- Service
Overall their staff quite friendly.

Date of stay: August 2016
Trip type: Travelled with friends
1  Thank 2922rivas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 30 August 2016

Dear 2922rivas,

Greetings from Hotel Michael at Resorts World Sentosa!

Thank you for sharing your review on TripAdvisor following your recent visit with us.

We are sorry to hear that the room configuration for this visit did not meet your expectations. Perhaps for your next visit, you may wish to request in advance a preferred type/series of room that would better suit your preference or maybe you can consider our suite rooms which is definitely more spacious and more luxurious than the regular Deluxe rooms.

We would like to also apologize about the overall room condition which was not up to your expectations. We have highlighted your feedback on the air con , carpet and toilet condition and cleanliness to the relevant departments . We will continue to work hard on our scheduled maintenance and cleaning programs of our guestrooms, so that they stay in the best possible condition for the comfort of our guests. We will take this opportunity to make improvements in that area.

Nevertheless we are pleased to read that you had enjoyed your dining experience at our Italian restaurant Fratelli and found our service staff friendly.
We truly value your feedback, and appreciate that you had taken your time penning down your thoughts on TripAdvisor .

We hope to have the opportunity to welcome you back to Hotel Michael in the near future.

Regards,
Jonathan Lee
Front Office Manager, Hotel Michael

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Reviewed 15 August 2016

This nice hotel is located on Sentosa island. I booked Deluxe Room. Checking in and out was smooth. The room is very spacious. Just few minutes of walking to Universal Studio Singapore. It is very convenient for me as I intended to visit the USS in this trip. Room facilities are good. However, the mini fridge was never working like it should. Bathroom is big with good amenities. Staffs and services are beyond expectation. Pool was peaceful and nice.

Access to the main island is convenient with Sentosa Express (monorail).

On a down side, this hotel is not giving complimentary Wi-Fi internet access. If you want to use it, you have to pay for it. In my opinion, the management should make a improvement here regarding the Wi-Fi internet in this era.

Recommended for those who wants to visit USS.

Date of stay: February 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank TheLordOfPalm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 30 August 2016

Dear TheLordOfPalm,

Greetings from Hotel Michael at Resorts World Sentosa!

We are glad to hear about your pleasant experience with us with the smooth check in and check out process along with the comfort of the spacious room. We are also pleased to know that you appreciate our prime location close to many of the tourist attractions on the island.

We are sorry to hear that the mini fridge in the room was not in proper working order . We will continue to do periodic checks on the rooms to ensure the facilities in the rooms are in top working condition.

With regards to your feedback about the internet charges, we are working towards finalizing new packages and hope we can share more details with you very soon. We strive towards making our guests feel at home and would like to extend our most sincere apologies that we did not manage to excel in that during your stay.

We appreciate your time taken to share this with us and hope we will have another opportunity to welcome you back in future.

Regards,
Jonathan Lee
Front Office Manager, Hotel Michael

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