We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,838)
Filter reviews
3,838 results
Traveller rating
2,321
1,151
278
55
33
Traveller type
Time of year
LanguageAll languages
More languages
2,321
1,151
278
55
33
Show reviews that mention
All reviews paprika restaurant colonial style beautiful hotel colonial feel heritage hotel new wing breakfast buffet swimming pool small balcony executive room sultan's palace hotel restaurant welcome drink indonesian food an oasis malioboro street nice pool
Filter
Updating list...
26 - 31 of 3,838 reviews
Reviewed 4 weeks ago via mobile

We had booked the executive suite and the bathroom was so dirty! The toilet, bathtub, shower was dirty!!!!

Their service was good and the food as well. Balcony view over the pool is nice.

I wouldn’t stay here again if I visited Yogyakarta again.

Stayed: October 2018, travelled as a couple
1  Thank Farah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 3 weeks ago

Dear Farah J,

Thank you for leaving such a constructive feedback. Your highlights on the bathroom cleanliness are served as an encouragement to always improve our service and facilities. Please rest assured that we are taking appropriate measures to address these issues and prevent future occurrence.

We are glad that you enjoyed the service, food, and pool view room that comes with balcony. It is our hope to welcome you back for a much better experience.


Best regards,
Francisca Imas Soraya
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

my 2nd time staying in this hotel and it never disappoints me. The staff were very attentive and welcoming. They were also very helpfull whenever i need some help. the buffet on breakfast and dinner there were amazing. i specifically loved the dinner with the live music every night.

Stayed: October 2018, travelled solo
Thank kirana a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 weeks ago

Dear kirana a,

Thank you for trusting us again this second time around. We feel honored to be able to welcome you back and knowing that we successfully made you feel welcome.

Thank you for also highlighting the breakfast and inner buffet, as well as live music every night. We cannot wait to welcome you back for another exceptional experience.


Best regards,
Francisca Imas Soraya
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

What a wonderful hotel this is and the staff are probably the most attentive and loveliest I have every come across. They simply do not stop smiling and cannot do enough for you.
The room was beautiful, the bath was massive and tons of red hot water on tap, the aircon brilliant, free snacks and soft drinks replenished daily, a super little gym and I even got some training tips from the lovely General Manager Marcel!
I absolutely loved this place and did I mention the food was awesome too with a magnificent breakfast.
I will be back.

Room Tip: Pool view room was awesome
  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 weeks ago

Dear Peter H,

How great it is to know that you were in love with this wonderful hotel, attentive and friendly staff, beautiful room, lovely bath, brilliant air con, free minibar for Executive and Suite room occupants, super gym, good food, and magnificent breakfast. You just made our day by sharing this memorable experience with us!

Thank you! We very much look forward to welcoming you back!


Best regards,
Francisca Imas Soraya
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This has to be one of the best valued hotels anywhere around the world. Service was excellent. Ambience was excellent. Everything was, in fact. Yogya spirit well represented. Higghly recommended to any travelers wishing to go Yogya!

Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Sutharsanan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 weeks ago

Dear Sutharsanan V,

Thank you very much for sharing your wonderful experience at The Phoenix Hotel Yogyakarta. We are delighted to know how memorable it was for you to stay with us, especially because of the service and ambiance.

Your recommendation truly means a lot to us and we cannot wait to welcome you back for another memorable experience



Best regards,
Francisca Imas Soraya
Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

There are a few issues here, but I'm giving it 5 bubbles anyway, because it's one of the most beautiful hotels I've ever statyed at, despite being one of the cheapest! If you love faded glory -type places (like the Windsor in Melbourne or Hadley's Orient in Hobart) you must stay here.
Rooms: a tad small but very comfy - I booked the cheapest room but had a lovely view over some traditional rooftops and (when it wasn't cloudy) Merapi Volcano!
Service: excellent - very very attentive
Public areas: truly spectacular - I think you're missing ouf if you don't set aside time to enjoy the pool and the restaurant
Breakfast: excellent - large buffet selection (with a 'jamu' tradtional medicine station, a fresh juice station, and eggs to order), with live tradtional music, in the spectacular restaurant
Dinner: the themed nightly buffets vary in quality, the Javanese one is excellent
Location: not good - few restaurants nearby, the palace and the interesting neighbourhood south of it are so far away that you can't ride comfortably in a becak, and taxis are surprisingly hard to find. There are taxis in front of the hotel, ask the doorman to tell the driver he has to use the meter!
Another problem: the wifi in my room only worked near the door!

Room Tip: 323 has a volcano view when it's not cloudy
Stayed: September 2018, travelled solo
Thank empress_cherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 weeks ago

Dear empress_cherry,

We cannot thank you enough for giving us a chance to serve you during your time visiting our Royal city, Yogyakarta.

Thank you for loving this faded glory type hotel, its comfy room with a view of Merapi volcano, excellent service from the staff members, spectacular public areas;such as swimming pool and restaurant, and thematic buffet dinner. We apologize for the inconvenience caused due to the WiFi connection. We will surely monitor and follow up this issue to prevent future occurrence and improve its performance.

Thank you once again for your feedback. We can't wait to welcome you back for another memorable experience.


Best regards,
Francisca Imas Soraya
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews