Let's start with check in process; which was quite efficient. However, I think the reception could be more pleasant and welcoming. I booked for a manhattan suite, which is a quite spacious room. But, it needs improvement. The bathroom has several issues, e.g. less lighting, very small water volume at sink, clogged at shower area (the water will remain there for a while after you took shower, not good!!), and they need to replace their towel (it's already thin).
Bedroom provides you with amazing view of the city (I stayed at level 22), very nice indeed. Although, there are anough things that should be noted. The bed sheets need to be replaced, as the color has turned to broken white, instead of white. The wood panel on my left side has "graffiti" of pen scratch, and not replaced by management. And of course, there's less lighting. Still prefer their mars and venus suite than manhattan suite. I ordered the room service, and it was really good!!! They delivered it really quick and tastefull.
Overall, with the price you paid. This hotel is still ok, but loads of improvement needed. I think they'd better use light colour marble instead of black.More
- Free Wifi