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Reviewed 1 August 2017

If you're a person who doesn't mind not swimming in a pool when you're staying at a hotel, then Artotel would be great for you if you're visiting Jakarta. The hotel is close to so many tourist destinations and hence, that'd mean cheaper transportation fares and shorter travelling time. The hotel services are great as all the staffs are friendly and helpful, and most importantly do their job well. Breakfast service has a variety of food, including vegetarian food (not vegan). Room including the toilet is always cleaned when I return back at night. What surprised me was that there was cable TV provided instead of just local channels only, which made the stay more entertaining. Wifi connection was also always strong.

However, I wish that the hotel would provide a mini fridge for the smallest unit room. I understand that it might be due to space limitation. Other than that, all's good and I thank all the staffs at Artotel for making my stay a pleasant one.

  • Stayed: July 2017, travelled with friends
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Review collected in partnership with this hotel
Thank Eleaner C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oktariyani, Front Office Manager at ARTOTEL Thamrin - Jakarta, responded to this reviewResponded 5 September 2017

Dear Ms. Eleaner..
I’m very happy to hear that you had a pleasant stay at ARTOTEL Thamrin Jakarta
Thank you for your kind words about our Hotel. It was a pleasure to have you with us and we look forward for your return.
We HeART You

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Reviewed 1 August 2017

Good interior design, OK for long stay especially with family, strategic location. Receptions did standard quality services (I expect extra mile service), even disappointing; asked for wake up call at 3.30am, he'd done it 10 mins late

  • Stayed: June 2017, travelled solo
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Review collected in partnership with this hotel
Thank ariefhakim0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oktariyani, Front Office Manager at ARTOTEL Thamrin - Jakarta, responded to this reviewResponded 5 September 2017

Dear Mr. Arief..
Thank you for the feedback regarding your recent visit to our hotel and please accept our sincerest apologies for the disturbance you had about service quality. I will share this positive input to our team so that we can continue to improve our services. We do hope that we still have the opportunity to welcome you back again in the nearest future. And ensuring you that you will have some great experience ahead. Rest assured that these issues will be looked into. We highly appreciated your review and looking forward to welcome you again.
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Reviewed 1 August 2017

Always welcoming and great stay experience. Staff are friendly and accommodating and do their best with a smile and high retention staff shows they must be happy. The location is central and easy to move around. The rooms are cosy and clean with the artworks.

  • Stayed: July 2017, travelled on business
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Review collected in partnership with this hotel
Thank johanaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oktariyani, Front Office Manager at ARTOTEL Thamrin - Jakarta, responded to this reviewResponded 5 September 2017

Dear Mr. Johan..
I cannot be happier to receive such a great review from you about ARTOTEL Thamrin Jakarta.
Thank you for your continuous patronage towards our Hotel. To be considered by a returning guest like yourself is such an honor and very much rewarding.
It was a pleasure to have you with us and we look forward for your return.
We HeART You

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Reviewed 31 July 2017

I really enjoyed my stay and it was a really nice stay, but on Saturday night I was able to hear the music from the bar on the 7th floor and was not able to get a proper night's rest. Hopefully the construction across the street will also disappear soon. But it was a really nice experience otherwise.

  • Stayed: July 2017, travelled on business
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Review collected in partnership with this hotel
Thank douglasdiazb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oktariyani, Front Office Manager at ARTOTEL Thamrin - Jakarta, responded to this reviewResponded 5 September 2017

Dear Mr. Douglas..
Thank you for the feedback regarding your recent visit to our hotel and please accept our sincerest apologies for the disturbance you had about the noisy. I will share this positive input to our team so that we can continue to improve our services. We do hope that we still have the opportunity to welcome you back again in the nearest future. And ensuring you that you will have some great experience ahead. We highly appreciated your review and looking forward to welcome you again.
We HeART You

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Reviewed 31 July 2017

The themed floors, the creative wallpaper, that coffee maker - all these remind you that you are not staying at your regular, executive hotel. The reception staff were particularly warm and attentive, and check-in and out was extremely smooth.

The room was clean, a bit on the small side, and the view was nothing to write home about (opens onto the road and the shopping arcade close by) but no real complaints there. Good linen and towels, superb shower pressure.

Did try the ground floor cafe for one meal and it was surprisingly good. Did not opt for the breakfast, but you can always just walk to the mall a few minutes away. Location worked for me since it was close to the backpacking area (cheap laundry, food, beer) as well as some of the famous tourist sites. A motograb to the art galleries of Kemang took about 25 mins, while a taxi to the airport took just over an hour (travel times vary wildly as per traffic).

Would stay here again.

  • Stayed: June 2017, travelled solo
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Thank anujjuna2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oktariyani, Front Office Manager at ARTOTEL Thamrin - Jakarta, responded to this reviewResponded 4 August 2017

Dear Valued Guest..
Thank you for taking the time to share your review of ARTOTEL Thamrin Jakarta..
Glad to know that you enjoyed your stay and thank you for planning to stay with us again on your next visit to Jakarta.
We HeART You

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