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Reviewed 23 May 2018 via mobile

It was pleasant time and services they gave to us in the lounge. Miss. Tika & Miss. Sary were very friendly and take care of us very well. Just one thing wasn’t so nice when the hotel have some problems with all the tv channels on 22nd of May so we couldn’t watch tv. But overall was great. Thank you very much, will see you again on the next visit.

Best Regards
BENOIT PLUCHON & FITRI

Date of stay: May 2018
Trip type: Travelled on business
2  Thank Honey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_JKT-Indo, Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 24 May 2018

Dear Honey B,

Thank you for taking the time to tell us about your recent experiences at Pullman Jakarta Indonesia. We sincerely apologise for the shortcoming on the TV satellite signal and I am happy to confirm that it is already fixed. On a more positive note, we are happy to learn that you did enjoy your time at our Executive Lounge and appreciated the great service provided by our young passionate team, Tika and Sari. Thank you very much once again and we are all looking forward to your next visit.

Best regards,

Bening Setara Bulan
Quality & Attitude Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

Strategic location for business/leisure.
Very warm and genuine hospitality team members, especially Executive lounge team (Sari, Tika and Nathan).
One of best Accor executive lounges.
Great selection of meals for breakfast/buffet lunch/dinner.

Date of stay: May 2018
Trip type: Travelled on business
1  Thank Setiawanj14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_JKT-Indo, Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 24 May 2018

Dear Setiawanj14,

Thank you very much for taking the time to share your 5 stars review with us. We are pleased to know that our young passionate team member, Sari, Tika and Nathan, made you feel welcomed with their genuine and exceptional service. It also make us feel proud to receive your compliments on our Executive Lounge, one of best Accor Executive Lounge!. We look forward to your return real soon.

Best regards,

Bening Setara Bulan
Quality & Attitude Manager

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Reviewed 23 May 2018 via mobile

I have stayed in many hotels under Accor group and this hotel is one of the best , centraly located at the heart of Jakarta , very convenient to get the 2 biggest shopping center in town. I was so astonished by the way all staff politely greet me by name , seems like they know exactly how to treat their guest well. the room itself was so nice , I paid extra charge to experince their Deluxe Room with its 30m2 something which very spacious and facing to the beautiful main street of Thamrin Jakarta. Breakfast was superb . would be coming back soon !

Date of stay: May 2018
Trip type: Travelled with friends
1  Thank 917dimask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_JKT-Indo, Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 24 May 2018

Dear Dimas K,

Thank you for sharing your 5-star experience with us. It is a true pleasure to learn that loved your wonderful stay in our privileged location as well as the personalized service delivered by our amazing team. Thank you also for highlighting your upgraded room, Deluxe Room, where you to enjoy spectacular views over the Thamrin Roundabout, Jakarta’s most famous landmark. Thank you once again and see you soon!

Best regards,

Bening Setara Bulan
Quality & Attitude Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

I have made the Pullman Thamrin my hotel of choice due to several factors: quality of the hotel property, maintenance, location, and fantastic service. All issues, however small, are always handled quickly and efficiently. I would like to specifically point out that Ms. Suchi from Guest Relations is especially helpful, and always goes out of her way to ensure that my stay is perfect! She always has a smile and a good word for the day.

Room tip: City view is more noisy, and back view to the pool, you choose.
Date of stay: May 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Opey007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_JKT-Indo, Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 24 May 2018

Dear Opey007,

Thank you very much for taking the time to share your 5 star review with all of us. We are delighted to learn that your stay exceeded your high expectations, especially the high quality of service and facilities we offer. We are extremely proud to have such friendly and passionate team members, such as Suci who served you with her utmost attention and ensured you had a perfect stay in our hotel. Thank you again and until next time!

Best regards,

Bening Setara Bulan
Quality & Attitude Manager

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Reviewed 23 May 2018 via mobile

Excellent service from the executive lounge team especially Nathan n Tika .. always with a big smile n cheer up your day.

Keep up the very good service .

I enjoyed staying at the pullman Jakarta because always happy to see their smiling faces .

Date of stay: May 2018
Trip type: Travelled on business
Thank 351jimmiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman_JKT-Indo, Manager at Pullman Jakarta Indonesia, responded to this reviewResponded 23 May 2018

Dear Jimmie T,

Thank you very much for your fantastic 5 star review. It is really encouraging to read that our young passionate and cheerful team successfully provided such a memorable experience for you, especially Nathan and Tika. They are indeed our superstars within our Executive Lounge. Thank you again and we look forward to welcoming you back to our hotel again in the near future!

Best regards,

Bening Setara Bulan
Quality & Attitude manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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