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“good location. good all fasility” 4 of 5 bubbles
Review of Pullman Jakarta Indonesia

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Pullman Jakarta Indonesia
Ranked #15 of 443 Hotels in Jakarta
Certificate of Excellence
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1,332 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

Checked in on 24th February for 3 nites stay.

Hotel: Building is in very good condition & it is HUGE!!! Exterior is bright + clean. Interior is decorated very nicely but sparsely with modern furniture & again it is HUGE!! The hotel lobby is so spacious that you can do somersaults without knocking into anything!! Serious!! Anyways, I had a good 1st impression of this hotel.

Location: Hotel is located in the very center of Jakarta’s business and leisure district, about 45-60 mins cab ride from the Airport. No other means to get here. Juz cabs. It is also within walking distance of Plaza Indonesia, EX + Grand Indonesia shopping centers.

Convenience: A lot of shops + restaurants within 1-5mins walk so u will never go hungry + u can shop, shop, shop till you drop!!!

Dining: Had my daily breakfast @ the Olive Tree. The restaurant is very nicely decorated. The American-Japanese breakfast (starts as early as 5.30am!) spread is not huge but it did filled the tummy! So no complaints there. Did dined at the Origami Restaurant, serving Japanese buffet dinner. Thou the service staffs were excellent, the spread however is small & not that spectacular. So do not waste your 450,000++ Ind Rupiah per pax dining here.

Room: The room, unlike the lobby, unfortunately is ridiculously SMALL! Dun like. Not much space to run around & throw my clothes all over.

Bed: Luv the bed + lurvvvveee the pillows!! I slept really gud thru'out my stay. This is definitely a HUGE big thumbs up from me!! :))

Toilet: Like the room, their toilet is also ridiculously SMALL. And the toilet glass door cannot be closed properly. So if u were having a mini typhoon in ur tummy, the noises u made will definitely be heard by ur other half lying in bed AND chances are you will stink up the whole entire room bcoz of the small toilet + small room with unlock door!! But the toiletries, shower, tub is gud. No complaints there.

Staffs: Friendly. Efficient. Check-in was fast & breezy. Room service was good. Everything I asked for @ anytime of the day were met! Even go all the way to ask around for a Blackberry charger when I absently misplaced mine.

Hotel guests: Mostly Asians.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RozaMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMManager, Public Relations Manager at Pullman Jakarta Indonesia, responded to this review, 1 March 2012
Dear Guest,

Thank you very much for your review of our Hotel. We certainly apreciate all of your positive comments.

We would like to inform you we do have larger rooms available for your next stay and our reservation team would be pleased to explain our different room catagories to you upon making your next reservation.

Thank you again and we look forward to your continued patronage.

Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
200 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 26 February 2012

Before the name was Nikko, and now change to Pullman. The lobby was huge but the room was small.. the bathroom was also small, just fit for one people. Usually for cut time, one shower, one brush teeth, but it cannot be done for this time.. the bathroom was still the old one, shower at the bathtub, so the water is going crazily all over the bathroom.. :)
But i love the sofa at the corner, i just feel comfort sitting there to see the traffic or see outside view at night and daydreaming..
Love it also because near the Plaza indonesia, EX and Grand Indonesia, just across the street..

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank InlyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMManager, Manager at Pullman Jakarta Indonesia, responded to this review, 28 February 2012
Dear Guest,

Thank you for your comments. I was pleased to read that overall your stay was enjoyable.

In regard to the bathrrom we will review the room you stayed in right away and check for any maintainence required. Thank you again and we look forward to welcoming you soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
96 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

This hotel has been renamed Pullman Jakarta, currently under Accor Hotel group since Jan 2012.

Location is fantastic, out of 3 in 1 (better traffic situation) and is near to malls (Grand Indonesia), Hyatt,.....

Club lounge was on the 15th floor, but I seems to be the only person using the facilties. It's quite underutilized. Maybe many guests were not aware?

Guest Service desk has a Japanese speaking staff which was great, but was some distance from the front desk. Front Desk however was frequently busy whenever I pass by. I noticed front desk staff were not fluent in English / other popular languages such as Japanese/Chinese and so on a few occasions, I saw guests trying to draw on pieces of paper to describe to the front desk staff.

One weird issue I had was, I booked a room without breakfast. Upon arrival, I paid to upgrade to a club room with access to a club lounge that serves breakfast, high tea and cocktail. However, I was told that as I did not pay for breakfast in my first booking, I will charged for breakfast if I consume it in the club lounge - which puzzled me because I thought I paid for the upgrade to the club room with the club lounge access? I asked for confirmation on this arrangement twice and was confirmed correct.

Club lounge access was limited to 1 pax. I asked for additional 1 guest access to lounge (same hotel guest but in a lower room) for 1 night and was allowed after several requests.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SporeSamSeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
110 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 17 February 2012

I happened to stay in this property as the organizers setup a workshop on 16th Feb at this place. The Lobby is majestic and huge and I had never such a huge lobby in any property. But, to my big surprise, the rooms are tiny and as soon as you open the door, you are on the foot of the bed. Why such a contrast? Where all those architectural skills gone? The bath room is fitted with a TOTO wash basis but you hardly happy to you it.

But, one thing I must admit, for the location, the charges are very nominal and value for money is guaranteed!!

Room Tip: Better choose the Road side-view rooms! At least you will have some consolation for staying in this...
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ThiruJeeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Jakarta Indonesia

Property: Pullman Jakarta Indonesia
Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Region: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 443 Hotels in Jakarta
Price range (per night): ₹ 7,095 - ₹ 13,916
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Official Description (provided by the hotel):
Located in the very center of Jakarta's business and leisure district. Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. This five star hotel offers 427 upscale business and leisure accomodationswith an elegant and warm athmosphere. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 
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