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All reviewsnice hotelgajah mada plazasky loungebusiness suitemany choicestop floorbusiness triproom servicehotel is locatedstar hotelmini barindonesian foodcheck in processnon smokingmeeting roomshopping mallpleasant stay
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Reviewed 23 October 2017 via mobile

Stayed in the deluxe room for 6 nights. Room was very comfortable and clean. Breakfast was substantial with a wide assortment of food. There's a shopping mall opposite with restaurants, fast food places, and a supermarket too.

Stayed: October 2017, travelled with family
Thank wewong366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 26 October 2017

Dear Mr/Mrs. wewong366

Thank you for your review through TripAdvisor reader.

and I am glad that you enjoyed your stay with us. I am looking forward to welcome you again in the future whether on business or pleasure.

Best Regards

Rulvastina Randy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

a very nice new hotel in the city center close to
shopping malls,
old town,
museums and national monuments "Monas"
culinary center at night,
new hotel,
clean,
comfortable room,
family pool, sauna, steam is good

Room Tip: This is a new hotel supposedly all rooms are nice
  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ymagdalena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 26 October 2017

Dear Mr/Mrs. Ymagdalena,

Thank you for your review through TripAdvisor reader.

and I am glad that you enjoyed your stay with us. I am looking forward to welcome you again in the future whether on business or pleasure.

Best Regards

Rulvastina Randy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Stayed for 1 night at this hotel to be near my meetings. The rooms were basic but sufficient for a business trip.
Breakfast was very crowded with many tourist and food was not up to standards as some items were not covered properly and tables were quite messy with food items

Stayed: April 2017, travelled on business
Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 26 October 2017

Dear Mrs. Elizabeth P,

Thank you for choosing our hotel as your accommodation in Jakarta.

Your positive review about our hotel facilities really appreciate. I'm apologies with the situation about the situation you had.

Thank you again for sharing your experience on TripAdvisor, and we do look forward to welcoming you again in the near future.

Best Regards,


Rulvastina Randy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

I stayed at this spacious, comfy hotel for 10 days and had occasion to dine in their Han Restaurant each of those days. The hostess and wait staff were amazing, including Yolanda and Yini. However, Irwan Widodo, waiter, stood out above his peers with his welcoming smile and personal greeting each time you encountered him. Not only did he address you by name (among the hundreds who come through the restaurant daily), he made certain you obtained preferable seating and saw to your every need. He did not only do this for me but I observed him cater to all clients and patrons and with the same cheery and professional attitude. Irwan also demonstrates leadership qualities and think should be considered for other upward mobility opportunities that would allow him to make a difference for the company.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank theastone5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 26 October 2017

Dear Mr/Mrs. Theastone5,

Thank you for your review through TripAdvisor readers.

and I am glad that you enjoyed your stay with us. I am looking forward to welcome you again in the future whether on business or pleasure.

Best Regards

Rulvastina Randy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

i do frequent this hotel whenever i am in Jakarta for holiday or business. Location is within a busy district but easy to get taxis or Uber and it is well known amongst the drivers. For the pricing, i think this is a very good hotel. Rooms are still new and facilities are good.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank Feroz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 26 October 2017

Dear Mr/Mrs Feroz R,

Thank you for choosing our hotel as your accommodation in Jakarta.

We are happy to hear that you enjoy stay in our hotel with high standard quality of service and the guest room facilities as upscale 4th star hotel in Jakarta. Your positive review about our hotel facilities really appreciate.

Thank you again for sharing your experience on TripAdvisor, and we do look forward to welcoming you again in the near future.

Best Regards,

Rulvastina Randy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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