The hotel is located in the south of Jakarta, check in is handled very quickly by front desk agent, excellent room service while delivering food, the room are very neatly arranged and clean. made me and my husband feel comfortable and got the best service from this hotel. Keep it up!
Dear Farah Fauzia,
Many thanks for the perfect rating especially on our staff service and the room :) and we are happy to hear that you had such a nice time with us.
If there is anything you may need during your visit or after please let us know.
Thank you for your support and we look forward to welcoming you back.
Sincerely
The Park Lane Team
My branch office is at 88 Casablanca and had chosen this hotel for the convenience. Turns out that it is a reasonable hotel with big and spacious rooms. Furnishing is classic like any older hotels. Staffs are friendly. Breakfast choices are plentiful and good enough to start the day.
I left a book behind at my last checkout but they could not find them when I contacted them. I would advise the management to advise their cleaners if they find any items such as books, apparels, items that are worth keeping, to pass to their lost and found and the management should contact the customers what they found and if they would like them to keep them until they meet again next time. They got us to provide email addresses and at least they can use the email for courtesy contacts.
Dear Selina Teo,
Thank you very much for your comments regarding your stay the Park Lane Hotel. We really appreciate your kind words on our facilities and service, feedback has always been and will continue to be greatly important for our success.
We regret not having met your expectations on your lost item. However, we found your comment is a little bit contradicted with what actually happened, as I believed we have replied your email request immediately that we were unable to locate your note book. Not to mentioned our Front Desk associate also have alerted you on this matter upon arrival on your second visit, November the 20th.
Although you didn't find out anything was missing while you were still here and we did not have a formal complaint during your first stay (This is the reason why we did not make any contacts in the first place), We do have made a thoroughly research on your book and we have gone over all the investigation procedures once more involving our associates that cleaned your room during your period of stay being interviewed. Regretfully, the book that you have mentioned has not been found nor turned to our Lost and Found Department.
Once again thank you for sharing your concerns with us and we hope that this situation does not change your perception of our hotel and that we will be seeing you again in the future.
Sincerely
The Park Lane Team
Stayed here on a Saturday night, and booked a deluxe room for 2. Getting into the room only to find out there're only amenities for 1 and the room are not so clean. The TV can't be watched, all channel are down, and we're only being told about the inconvenience after we called and complained. Bath tub water keep on leaking no matter how tight we lock the drainage. The restaurant's breakfast have a decent variety and taste quite great.
Dear Vivi H,
Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated.
Your comment on the TV cable is valid, however the issue has been immediately addressed to our TV cable provider, as at that time several property in Kuningan area were also affected by the fiber optic disturbance that caused the cable disconnected.
We have also alerted our cable provider to have initiative to notify us for any maintenance or disturbance in the future. i Have also passed your comment on the overall room facilities to our Housekeeping & Engineering team in order for them to be more vigilant and details. Thank you for bringing these issues to me and my apologies for the inconvenience experienced.
Apart from that, I'm glad that otherwise you enjoyed our breakfast spread selection. Thank you for your support and we do hope we will have the opportunity to welcome you back and to serve you better next time.
Yours Sincerely
The Park Lane Team
Currently staying at the Park Lane Hotel in Jakarta as a manager at Golf Tours Abroad. The hotel presents well and I would recommend it if you want a good hotel in Jakarta. The staff are super friendly and a credit to management as they never fail to smile and do their best best to assist. The buffet breakfast has something for everyone and I would challenge anyone who disagrees. The choice and range of food is excellent, extensive and fresh. When I travel I try to sample as much of the local fare as possible and I'm delighted with the food at this hotel. My deluxe room is spacious which is typical with many south East Asian hotels. The room is well appointed and the complimentary water and soft drink in the minibar is a nice touch. Bathroom is spacious and clean. The king bed is very comfortable and internet speed quite ok. My only constructive criticism is the stains on the carpet. Most likely coffee or food and they are numerous. If the carpet has not had a steam clean it should be done as it spoils the overall good points of the room. In fairness the stains may have been attended to, but I cannot say. This would not prevent me from staying here again as the good points out way that observation. I hope to enjoy the pool this evening as it looks inviting.
Dear GolfToursAboard,
We really enjoyed reading the review you posted and glad to see that your stay was pleasant.
I have taken up your comments regarding the carpet cleanliness with our Executive Housekeeper and ensure our room attendant vacuum the carpet properly in room and all areas. Apologize for any inconvenience and thank you for bringing this to our attention.
Apart from that, We are happy to know that you commented positively on other aspect of the hotel such as our staff service, breakfast and room overall.
Again, thank you for your support and for recommending our hotel to other travelers.
Hope to see you again soon!
Sincerely
The Park Lane Team
Stay at the park lane hotel in my 2nd night at Jakarta ( stat at executive room), my all request completed by them (change to smooking room suddenly)
The staff give their good services, especially staff gsa at 16th floor (who helped me when im check in) , the ambience is great, the services excellent start from security until am on room.
Unfortunately, bed side lamp glass (both of them) dusty and unclean ( can u see on my photo attachment). I already told to the greater at 16th floor when i haved breakfast in the next day, she had appologies after that
Hopefully, the management give more attention for something detail inside room ( check for the hanger inside the wardrobe also)
Dear Mey H,
Many thanks for your kind comments and I’m glad that you enjoyed your stay and appreciate your kind comment regarding our staff service and facilities.
We appreciate all feedback, whether good or bad, as it allows us to continually improve our product and service for our future guests.
Regarding your comment on the cleanliness and attention to details issue has been passed on to our Executive Housekeeper. He will remind his staff to be more vigilant in making up guest rooms. Thank you for bringing these issues to my attention and I apologize for the inconvenience experienced.
Thank you for your support and hope to see you back some day.
Sincerely
The Park Lane Team
