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All reviews shopping mall mall attached to the hotel central park non smoking floor taman anggrek mall direct access toll road close to the airport recent stay room service friendly hotel breakfast spread business trip executive floor same building f b business center
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Reviewed 15 October 2012

If you can stand being a little out of the Centre, this hotel offers a really nice alternative at a reasonable price point. Reasonable rooms, with good cleaning. Good and pleasant service from a seemingly well trained team. The breakfast selection quite astonishing, well presented and clinically efficient service . For my money this place was a very good deal, and selected as its en-route to central Jakarta from airport.

Well managed and sensible pricing, 4 star service at 3 star rates

Room Tip: Book online to save money on room rate
  • Stayed: October 2012, travelled solo
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Thank personanongrata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 17 October 2012

Dear Personanongrata,
Thank you for your recent stay at Hotel Ciputra Jakarta and for your review entitled "Excellent value for money" It is pleasing to read that you had an enjoyable stay and that you found the hotel to your liking. I also like to thank you for your comment in regards to our breakfast choice being astonishing with efficient service. The Gallery Restaurant has just recently completed it's refurbishment and we are pleased to launch our new breakfast concept of a healthy breakfast, freshly squeezed juices, with an enlarged variety of milk selection, cereals, yoghurts, salads, cheeses etc etc etc. with this re-opening of the outlet. I am pleased that you were able to experience this breakfast on your stay. Thank you again for your stay with Hotel Ciputra Jakarta and we hope that we will be your preferred choice for accommodation on your next visit to Jakarta. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.

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Reviewed 15 September 2012

The Ciputra is closer to the airport than downtown Jakarta hotels are, which is good for a short stay or perhaps for your first night or your last night in town. But the best thing about this hotel's location is that it directly adjoins the Ciputra Mall. The mall has numerous and diverse shops, including a very good grocery store (I think it's called Hero or Heroes) and a Guardian pharmacy, as well as restaurants, coffee shops, and a good food court. Although the Ciputra Mall isn't nearly as fancy as the downtown Plaza Indonesia that adjoins the Grand Hyatt Jakarta, the goods and services sold there are far more affordable and in many ways more interesting. In the Plaza Indonesia you might as well be in the Singapore Airport, but in the Ciputra Mall you know you are in Indonesia.

Unfortunately, the hotel itself needs lots of work. The lobby is reasonably nice and the staff are mostly friendly, but the rooms are a bit tired and nothing seems to work very well. On my most recent stay I had a room in which the air conditioning control was antiquated and hard to understand, the shower nozzle sprayed in all directions, and all the water – sink, shower, and toilet – came out slightly brown. The pool and fitness center are rather small, although the fitness center is being renovated so perhaps it will be improved. And all this for over $100 per night, the same as you would pay for much nicer hotels in Jakarta such as the elegant and comfortable Hotel Borobudur.

  • Stayed: September 2012, travelled on business
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Thank AssimilatedCajun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 17 September 2012

Dear AssimilatedCajun,
Thank you for your recent stay at Hotel Ciputra Jakarta and subsequent review of the hotel, Mall Ciputra as well as other sights in Jakarta. It is with regret that we did not meet your expectations on this most recent stay but we are honored that you have compared Hotel and Mall Ciputra against some of the more prestigious malls and five star hotels in Jakarta. Hotel Ciputra Jakarta is a four star hotel with 333 rooms and although the property is celebrating 19 years of operations we are please to announce that the renovation and refurbishment of the hotel has been completed ( apart from the fitness center, scheduled to re-open end of Oct. 2012) all 333 accommodation rooms and Gallery Restaurant as well as Function / Meeting rooms. For the discerning guests we have also made available free internet in our guests rooms, free wifi in all Food & Beverage outlets. As you mentioned our strength is in our location and with 5 direct access gates, paths to the Ciputra Mall, it has never been easier to visit, shop and be entertained with out stepping outside of the building.
Your comments in regards to your stay have been noted and we will ensure that we will improve our utilities to ensure our guests have a more enjoyable stay at Hotel Ciputra Jakarta.
Thank you again to spare the time to write a comprehensive review of not only Hotel Ciputra Jakarta but of other locations and malls in Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.

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Reviewed 11 September 2012

Hotel has direct access to the shopping mall, which is very convenient, as there were hair salons and supermarket.

Average breakfast selections and choices but the food taste is fairly ok and acceptable.

There was no complimentary wifi in the rooms.

  • Stayed: December 2011, travelled as a couple
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1  Thank SOWTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 13 September 2012

Dear Menippe,
Thank you for your stay at Hotel Ciputra Jakarta last December 2011 as well as your belated review. You found that the hotel atop of a shopping mall was most convenient for you and that you was pleased with the taste of the food. As of September 10, 2012 it has even got easier to access the Mall Ciputra as we have just open the renovated 1st floor of the hotel which contains the refurbished Gallery Restaurant and we have created a beautiful stunning entrance directly to the mall. now there are 5 direct entrances from Hotel Ciputra to the mall Ciputra all with out stepping outside of the hotel. As part of the refurbished Gallery you will note also the changes made to the much wider variety of food served and improvement to the service provided by the employees. I do hope that you will pay another visit to Jakarta soon and sample first hand our improved services at Hotel Ciputra Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.

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Reviewed 6 September 2012

We stayed here for three nights on a business trip. The hotel was clean and the room large with everything we needed for our stay but could have used some bleach down the sink and in the shower area where there was mold growing and it smelled of mold in there. The breakfasts were awesome with great attention from the staff for everyone there and nothing was too much trouble for those serving us in the morning. I don't know if the restaurant opens for dinner but we did try the bar area downstairs and the food was good albeit a bit slow at being brought to us. The hotel was a bit far from the airport and central areas of Jakarta but it suited our needs and the taxi brought us there without any problems. However, the hotel is situated with a mall next door where you can go if you want food or some clothing but as an older couple we found that it was too noisy for us as the restaurants were terribly busy all the time. It was mainly fast asian food which was being served but what we had was good. The concierge was very helpful in arranging a half day trip for us too with a taxi company so that we could get around and see things. Be warned, the traffic is diabolical there. Old Town is hard to get to as you need a taxi there and to wait to bring you back. Jakarta is not a walking city so don't bank on it but take taxis as they are cheap enough. It was my second visit there and the hotel had been somewhat renovated making the dining area much nicer than the previous time I had visited.

Room Tip: Take a half day trip arranged by the hotel with one of their taxi men and go to all the places you want to see and don't forget to take in one of the large malls there. We also took our taxi to the docks where we saw huge Dhows loading their holds with goods. All wooden ships which we found interesting to see.
  • Stayed: August 2012, travelled on business
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Thank carolfrayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 8 September 2012

Dear Carolfrayne,
Thank you for your recent business stay for 3 nights at Hotel Ciputra Jakarta as well as writing a review of the hotel entitled "Good business hotel" and sharing tips on Jakarta to other readers.
Your comments are all noted and we will ensure to do better with the cleanliness of the bathroom. I am glad that you found our breakfast to be "Awesome" with "Great Attention by the staff" I will ensure that your kind words are passed on to the relevant staff in the restaurant and kitchen. You are correct that our Gallery Restaurant has improved since your last visit as it has just completed it's 6 months renovation program and with this refurbished outlet we have improved the selection, variety and quality of the food served. I am glad that you noticed.
Thank you again for choosing to stay at Hotel Ciputra Jakarta and I hope that on your next visit you will make it your third stay with us.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta

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Reviewed 1 September 2012

Just Checked in hotel, it took not more than 5 minutes, i had issue with internet which was resolved with 10 minutes. The hotel is centrally located and all you need is just a 10 minutes walk away...Burger King, KFC, Bars, Supermarket the best part near the by pass as you avoid the traffic...Way to go.....staying till 12th sep 2012.

Room Tip: Internt via Lan cable in Rooms are complimentary such a boon
  • Stayed: September 2012, travelled on business
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Thank Joseph0310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 September 2012

Dear Joseph0310,
Thank you for your recent stay at Hotel Ciputra and for writing a review, your comments are well noted and I am please to hear that everything was to your liking. I am glad that you were checked in promptly as well as our service to you for internet challenges were handled efficiently. Thank you for choosing to stay at Hotel Ciputra Jakarta and I hope that on your next visit to the city you will make Hotel Ciputra Jakarta your preferred choice for accommodation needs.
Kind regards, Darren Earle, General Manager, Hotel Ciputra Jakarta.

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