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Hotel Ciputra Jakarta
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Reviews (470)
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All reviewsshopping mallmall attached to the hotelcentral parktaman anggrek malldirect accesspizza hutnon smoking floorinternational airporttoll roadnice hotelair conclose to the airportsame buildingbusiness tripexecutive floorroom servicebuffet breakfast
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Reviewed 11 September 2012

Hotel has direct access to the shopping mall, which is very convenient, as there were hair salons and supermarket.

Average breakfast selections and choices but the food taste is fairly ok and acceptable.

There was no complimentary wifi in the rooms.

  • Stayed: December 2011, travelled as a couple
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1  Thank SOWTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 13 September 2012

Dear Menippe,
Thank you for your stay at Hotel Ciputra Jakarta last December 2011 as well as your belated review. You found that the hotel atop of a shopping mall was most convenient for you and that you was pleased with the taste of the food. As of September 10, 2012 it has even got easier to access the Mall Ciputra as we have just open the renovated 1st floor of the hotel which contains the refurbished Gallery Restaurant and we have created a beautiful stunning entrance directly to the mall. now there are 5 direct entrances from Hotel Ciputra to the mall Ciputra all with out stepping outside of the hotel. As part of the refurbished Gallery you will note also the changes made to the much wider variety of food served and improvement to the service provided by the employees. I do hope that you will pay another visit to Jakarta soon and sample first hand our improved services at Hotel Ciputra Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.

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Reviewed 6 September 2012

We stayed here for three nights on a business trip. The hotel was clean and the room large with everything we needed for our stay but could have used some bleach down the sink and in the shower area where there was mold growing and it smelled of mold in there. The breakfasts were awesome with great attention from the staff for everyone there and nothing was too much trouble for those serving us in the morning. I don't know if the restaurant opens for dinner but we did try the bar area downstairs and the food was good albeit a bit slow at being brought to us. The hotel was a bit far from the airport and central areas of Jakarta but it suited our needs and the taxi brought us there without any problems. However, the hotel is situated with a mall next door where you can go if you want food or some clothing but as an older couple we found that it was too noisy for us as the restaurants were terribly busy all the time. It was mainly fast asian food which was being served but what we had was good. The concierge was very helpful in arranging a half day trip for us too with a taxi company so that we could get around and see things. Be warned, the traffic is diabolical there. Old Town is hard to get to as you need a taxi there and to wait to bring you back. Jakarta is not a walking city so don't bank on it but take taxis as they are cheap enough. It was my second visit there and the hotel had been somewhat renovated making the dining area much nicer than the previous time I had visited.

Room Tip: Take a half day trip arranged by the hotel with one of their taxi men and go to all the places you want to see and don't forget to take in one of the large malls there. We also took our taxi to the docks where we saw huge Dhows loading their holds with goods. All wooden ships which we found interesting to see.
  • Stayed: August 2012, travelled on business
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Thank carolfrayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 8 September 2012

Dear Carolfrayne,
Thank you for your recent business stay for 3 nights at Hotel Ciputra Jakarta as well as writing a review of the hotel entitled "Good business hotel" and sharing tips on Jakarta to other readers.
Your comments are all noted and we will ensure to do better with the cleanliness of the bathroom. I am glad that you found our breakfast to be "Awesome" with "Great Attention by the staff" I will ensure that your kind words are passed on to the relevant staff in the restaurant and kitchen. You are correct that our Gallery Restaurant has improved since your last visit as it has just completed it's 6 months renovation program and with this refurbished outlet we have improved the selection, variety and quality of the food served. I am glad that you noticed.
Thank you again for choosing to stay at Hotel Ciputra Jakarta and I hope that on your next visit you will make it your third stay with us.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta

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Reviewed 1 September 2012

Just Checked in hotel, it took not more than 5 minutes, i had issue with internet which was resolved with 10 minutes. The hotel is centrally located and all you need is just a 10 minutes walk away...Burger King, KFC, Bars, Supermarket the best part near the by pass as you avoid the traffic...Way to go.....staying till 12th sep 2012.

Room Tip: Internt via Lan cable in Rooms are complimentary such a boon
  • Stayed: September 2012, travelled on business
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Thank Joseph0310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 12 September 2012

Dear Joseph0310,
Thank you for your recent stay at Hotel Ciputra and for writing a review, your comments are well noted and I am please to hear that everything was to your liking. I am glad that you were checked in promptly as well as our service to you for internet challenges were handled efficiently. Thank you for choosing to stay at Hotel Ciputra Jakarta and I hope that on your next visit to the city you will make Hotel Ciputra Jakarta your preferred choice for accommodation needs.
Kind regards, Darren Earle, General Manager, Hotel Ciputra Jakarta.

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Reviewed 10 August 2012

Stayed for a total of 10 days over a period of three weeks and it was good from beginning to end. Delicious breakfast buffet that offers everything from traditional Indonesian food to greater Asian cuisine to European continental – which is always kind of boring when so much else is on offer :)

Also, it's right next door to a mall though there is way better shopping on offer in Jakarta.

The hotel itself could do with an update, but all in all a good experience.

  • Stayed: September 2011, travelled with family
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Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 14 August 2012

Dear Patrick C,
Thank you for your recent 10 day stay at Hotel Ciputra Jakarta and for your review titled "A good stay". You particularly mentioned that you enjoyed the breakfast served as well as our location attached to a shopping mall. Having this mall is certainly very convenient here for guests staying in Jakarta due to the horrendous traffic which can be experienced in the city. I certainly hope that on your next visit to Jakarta you would make Hotel Ciputra Jakarta your preferred choice for your accommodation. Thank you again for your recent stay and we look forward to welcoming you back.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta

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Reviewed 5 August 2012

The hotel is located near highway to airport, very convenience to avoid heavy traffic in Jakarta. The owner of this hotel love art, drawing and sculpture. An art gallery will be opened in hotel soon. Found many sculture that came from drawing around hotel and public area. Room is fine. Bathroom with bathtub. 3 layers of curtain to suit with any of your lifestyle. Free internet (land cable) and no wifi.

There is one weird thing though. There is no minibar in the room. I found a note that if I need minibar to stockup, please call room service. So I ended up not drinking anything.

Service staff are very friendly and helpful. You can ask anything with securities. They speak English very well!!

  • Stayed: July 2012, travelled on business
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Thank pkminh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded 9 August 2012

Dear pkminh,
Thank you for your recent stay at Hotel Ciputra Jakarta and subsequent review detailing your findings and experiences whilst staying with us. Your review titled "Large hotel with good location" is very admirable and thank you for your positive comments for your stay. I have particularly taken note of your comments in regards to no wifi as well as no mini bar. Please let me explain further on these two points.
Wifi is available at Hotel Ciputra Jakarta but in certain room categories only, Grand Deluxe Rooms Level 8, Executive Floor Rooms level 16 & 17 on request, complimentary wifi is available in all food & beverage outlets of the hotel. It is important to remember that Hotel Ciputra Jakarta provides complimentary internet facilities to all rooms on a 24 hour basis whether it is via a LAN cable or wifi. All room types are fitted with a mini bar in the room however they are not stocked, the reason for this is as we are attached to a shopping mall with a very large and complete supermarket as a tenant of the mall, majority of our guests stock up with there supplies whether it is drinks or food items from this outlet and place in the mini bar fridge. Having it empty also gives an option for the guest to have it filled by the hotel with there favorite beverages not items which they may not consume. We do apologize that in this case we did not meet your expectations and that you felt dissatisfied with not being able to drink anything. Hotel Ciputra Jakarta does have 24 hour room service which is available for its guest to order both food & beverage at any time of the day or night which is another alternative to meet the guests request.
You also mentioned about the artwork displayed in the hotel, we have just completed a catalogue of all our artwork on display and in September this will be available for our guests so they can appreciate in future the meaning of these displays and also the artist.
Perhaps on your next stay with us we are able to give you a copy of this.
Thank you again for your review and stay with us and we look forward to having the opportunity once again to accommodate you at Hotel Ciputra Jakarta. Yours sincerely, Darren Earle, General Manager

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