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Mercure Jakarta Kota
Ranked #93 of 464 Hotels in Jakarta
Grantham, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel”
Reviewed 23 July 2012

I stayed at Mercure, Jakarta Kota in June 2012 with my girlfriend. The hotel is located in Chinatown area of Jakarta. The area is run down in some areas, I enjoyed seeing the different sides of Jakarta. Overall I was very happy with the hotel. Some of the furniture was in need of refurnishing, but overall very good value for money. I especially liked the hotel lobby, many bits of Indonesian culture and an amazing domed roof. The breakfast was okay, but could have had more choice of food.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyHibbins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUjiantuti, Director of Sales at Mercure Jakarta Kota, responded to this review, 29 July 2012
Dear Mr. Andy Hibbins,

Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel.

Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customers satisfaction has always been the priority set for us.

Kindly be informed, currently our hotel continue doing the refurbishment project step by step in all guest rooms and also hotels facilities, and we are expecting by beginning of 2013 the project will done.

And to served you better, this July Mercure Jakarta Kota launch a new Super Breakfast concept "Start Your Day with Indonesian Style" with providing variety of breakfast menu including "Menu on Request" that available everyday.


We look forward to have the opportunity to welcoming you again at Mercure Jakarta Kota Hotel.

Sincerely,


Elis Ujiantuti
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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489 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Pune, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2012


Very slow to respond on any service request. The only service was met with a prompt response is requesting the bell desk to pick up my luggae while cheking out. Everything takes a while and in most case a reminder. May be just the clutural difference but that is not expcted from a mid range accor hotel . If this would been ibis it should have been okay.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aashiesh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUjiantuti, Director of Sales at Mercure Jakarta Kota, responded to this review, 26 July 2012
Dear Sir or Madams,

Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel and thank you for your confidence in our services.

We do apologize for any inconvenience caused during your stay. Your input and comments are precious to us and customer’s satisfaction has always been our priority.

Please rest assured that we are following up your comment with all department concern related with services respond. We look forward to welcoming you back to Mercure Jakarta Kota Hotel and allow us to have the opportunity to serve you better in the near future.

Sincerely,


Elis Ujiantuti
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
1 review
Reviewed 17 July 2012

Room 918: Aircond leaking and smell like smoking room although it's on non-smoking room (as per reception). The rest of the room (all together 6 rooms) satisfied with the stay. Keep up the good work and always looking to improve.

p/s: Business centre staff needs more knowledge and skills especially dealing with airlines..

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayricho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUjiantuti, Director of Sales at Mercure Jakarta Kota, responded to this review, 19 July 2012
Dear Sirs,

Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel.

We do apologize for any inconvenience caused during your stay. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services and customer’s satisfaction has always been our priority.

We will share your comments with our team especially in regards of the condition and cleanliness in the guest rooms and also the business center services. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can rest assure that this is neither standards nor typical services provided to our customer.

We look forward having the pleasure to welcome you again at Mercure Jakarta Kota.


Sincerely,


Elis Ujiantuti
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Onalaska, Wisconsin
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2012

Very comfortable stay in this strategically located hotel near interesting tourist attractions.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tim1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Mercure Jakarta Kota, responded to this review, 16 July 2012
Dear Sir/Madams,

Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel.

On behalf of Management and staff Mercure Jakarta Kota Hotel, we would like to express our gratitude for your great comments during your stay.

Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customers satisfaction has always been the priority set for us.

We look forward to welcome you again at Mercure Jakarta Kota Hotel.

Sincerely,


Elis Ujiantuti
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2012

Requested for non smoking room but ended up the previous guest smoked in the room. i have not request to change a room as this is pretty common but unbearable. Toilet is dirty and bathtub is disgusting, don't even feel like putting your feet into it.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffreyHue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Mercure Jakarta Kota, responded to this review, 14 July 2012
Dear Sir or Madams,

Thank you for taking the time to share us about your experience at Mercure Jakarta Kota Hotel. It is always a pleasure to receive your input and comment. We do apologize for the inconvinience caused during your stay.

I will share your comments with our team especially in regards of the condition and cleanliness in the guest rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to serve you better in the future.

Sincerely,

Elis Ujiantuti
Director of Sales and Marketing
Mercure Jakarta Kota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Jakarta Kota

Property: Mercure Jakarta Kota
Address: Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Spa Hotel in Jakarta
#67 Luxury Hotel in Jakarta
Price range (per night): ₹ 2,648 - ₹ 4,844
Hotel Class:4 star — Mercure Jakarta Kota 4*
Number of rooms: 243
Official Description (provided by the hotel):
Mercure Jakarta Kota is located in Chinatown, close to Jakarta's CBD. 5 minute walk from the GLODOK Electronic mall and BATAVIA. 2 km from the MANGGA DUA shopping centre, 2 km from the Presidential Palace, and also located on the Jakarta Busway, with buses running directly to the CBD (5 km). 243 air-conditioned smoking and non-smoking rooms available. The hotel has 2 restaurants, a lounge bar and 4 meeting rooms for seminars and conferences (500 people). FREE WIFI in all rooms and hotel public areas. ... more   less 
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Also Known As:
Mercure Jakarta Kota Hotel Jakarta

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